Graham Wharton

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  1. 3 votes
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    2 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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    Graham Wharton commented  · 

    Royal Mail responded directly to me and said that as Click and Drop does not have a "Middle Name" field, then there was no point in importing it. I said that the right thing to do was to import both First name and Middle name from Magento, and concatenate them together to form the first name. They didn't seem interested in my suggestion at all. Typical RM support. I only found out about it when I sent a parcel out which was missing the parcel motel ID, which had been imported into Magento from eBay using the middle name field to represent the parcel motel ID.

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  2. 5 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Graham Wharton commented  · 

    Or paste the whole address into line 1 and it automagically works it all out for you on the correct lines.

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  3. 36 votes
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    6 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 1 vote
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    1 comment  ·  General » Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    Graham Wharton commented  · 

    Ring and ask them to turn off auto manifesting. Its much better without.

  5. 6 votes
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    1 comment  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Graham Wharton commented  · 

    Since i replaced the printhead in my 420 they look alot better. 30 quid from ebay and fairly easy to change.

  7. 223 votes
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    98 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

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    Graham Wharton commented  · 

    I always print 2 copies of manifest and get one stamped at dropoff every day to keep for my records. They accept this as proof.

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    Graham Wharton commented  · 

    Ive had stuff taking between 1 and 2 weeks for 2nd class of late. Also alot of missed delivery scans.

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  8. 1 vote
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 33 votes
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    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Graham Wharton commented  · 

    @shoesforkids. if you hand write your CN22 putting in a total without shipping, be aware that the electronic information submitted will include postage, and the customs officials in the receiving country may well raise an eyebrow when they see a discrepancy in the total value. Russia, for example, are already live with electronic customs.

    I've moved over to DHL for international mail because of the difficulties shipping internationally with RM on C&D. The CN22's for DHL do not have the postage included. It is only on CN23's that you put postage, insurance and freightcosts.

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    Graham Wharton commented  · 

    Just to add to my previous comment, I read in the Royal Mail services guide today that CN22's should have the value of the product only, and CN23's should have the value of the product plus postage plus insurance.

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    Graham Wharton commented  · 

    For items arriving in the UK, you pay Customs Duty on the price of the goods, the cost of shipping, and the cost of insurance. You then pay VAT on everything, including the Duty.

    I don't know about other countries, but imagine it would be the same.

    I'm not sure if CN22's are somehow exempt from including postage and insurance costs due to the low £270 limit.

  10. 9 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 8 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 9 votes
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 12 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 35 votes
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    17 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 75 votes
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    15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all and thanks for your suggestions.
    We are pleased to announce we have been able to begun work on this feature. We plan to improve our order timeline, so that you can see exactly which stage of the process each item is in, including when your item is in transit, and has been delivered.

    Click & Drop support

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  16. 148 votes
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    under review  ·  41 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 7 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 3 votes
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  19. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 7 votes
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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