Chris Kelly
My feedback
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75 votes
Hi all and thanks for your suggestions.
We are pleased to announce we have been able to begun work on this feature. We plan to improve our order timeline, so that you can see exactly which stage of the process each item is in, including when your item is in transit, and has been delivered.Click & Drop support
An error occurred while saving the comment An error occurred while saving the comment Chris Kelly
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Could someone from Royal Mail take 30 seconds out of their busy day and reply to this suggestion? If this is in the pipeline, please let us know. If you have no intention of ever doing it - well, let us know that too so we can consider other available options!
Chris Kelly
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An error occurred while saving the comment Chris Kelly
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100% agree. This is currently the biggest flaw in Click & Drop.
An error occurred while saving the comment Chris Kelly
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This is my BIGGEST irritation with the current system. Until recently we were able to use an app called Aftership which tracked all our consignments (including Royal Mail) and reported the status. Recently Royal Mail have prevented 3rd party providers from gaining access to their tracking information which means this system no longer works. I wouldn't mind if Royal Mail had their own version of this, but they simply haven't and no-one I have spoken to seems to think there is one in the pipeline. It is ludicrous to expect businesses who ship hundreds of items to track them one at a time. If they don't fix this soon I may have to switch to other providers (who are all still trackable by Aftership!)
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7 votesChris Kelly
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An error occurred while saving the comment Chris Kelly
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Unbelievable that this isn't possible. We used to be able to do this with an app called Aftership, but Royal Mail stopped giving access for 3rd parties to their tracking data and now they expect us to track items one by one.
I complained about this a LONG time ago but here we are, still complaining and nobody listening. -
16 votesChris Kelly
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An error occurred while saving the comment Chris Kelly
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This is one of the biggest bugs in the system!! The reason I have been given for this is that there is a chance that an order for multiple items may exceed the max dimensions for a parcel. However, I think this could be overcome with some simple rules such as Dom H suggested below. So come on Royal Mail - get your head around it!
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17 votesChris Kelly
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An error occurred while saving the comment Chris Kelly
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I agree. I find it inconvenient that this option isn't available. Fingers crossed that it is on their 'to do' list.
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2 votesChris Kelly
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223 votesChris Kelly
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225 votes
Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.
When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop
Regards
Click & Drop Support
Chris Kelly
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7 votesChris Kelly
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An error occurred while saving the comment Chris Kelly
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Yes, I agree.
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89 votesChris Kelly
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An error occurred while saving the comment Chris Kelly
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I agree.
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2 votes
An error occurred while saving the comment Chris Kelly
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This is a good idea.
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1 vote
An error occurred while saving the comment Chris Kelly
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Agreed.
This is a VERY welcome announcement. Although the fact that you have only ‘begun’ to work on it 3 years after many people told you that this was very necessary is disappointing. Let’s hope it doesn’t take another 3 years to complete the work that has now begun!