Anonymous

My feedback

  1. 7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admin responded

    Hi,

    Thank you for your comments. We are sorry to hear of the issues you are having when using Click & Drop.

    We are working on an alternative way of validating the name field when creating postage, and will update you as soon as we have any further information.

    We will also be updating the address search functionality to include non-geographical postcodes. Again, as soon as we have any further information of when this will be available we will let you know.

    Should you have any further queries about Click & Drop please do not hesitate to contact the Click & Drop Support Team at clickanddropsupport@royalmail.com, or you can browse help documentation at https://help.parcel.royalmail.com/hc/en-gb

    Regards
    The Click & Drop Team

    Anonymous commented  · 

    Similarly I have sent to business addresses but there may be insufficient fields in the address to satisfy the required fields e.g Barclays Bank plc
    Leicester
    LE87 2BB
    There is no first or second name and does not allow the information until they are completed. I have found a way around this but it is quite unprofessional and that is to enter a full stop in first and second name fields to satisfy the requirements - it works - but the system needs amending for these types of addresses.

Feedback and Knowledge Base