Darren

My feedback

  1. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    I think Royal Mail are failing to grasp the importance of this issue having closed my post.

    Each carrier should identify itself with a unique CarrierCode, custom is converted to 'other' by Magento and when Magento syncs with Amazon via M2Epro it sends the information as provided by Click & Drop. Amazon does not recognise Other + Royal Mail as a valid carrier and it is causing problems for Amazon sellers.

    It is a very simple fix, have a setting in the Magento integration where we can chose the CarrierCode to be "custom" or "Royal Mail".

    The problem here is that we are totally reliant on Royal Mail to fix this issue, as there is no API for Click & Drop we are forced to use the integration provided by Click & Drop and it is causing us a nightmare that packages are not being recognised as being shipped via Royal Mail on Amzon.

    Darren supported this idea  · 
  2. 5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    We are using Magento 2 with M2E pro, what is the issue you are experiencing?

  3. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    Parcel Force is a separate business operation to RoyalMail postage. It doesn't use the RoyalMail sorting offices or delivery people. To be fair if you are using ParcelForce you are probably paying way more than you need to for parcels as in my experience the other parcel carriers are much more competitive.

  4. 8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Darren shared this idea  · 
  5. 6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    Adresses are not supposed to be all in uppercase, please read the Royal Mail clear addressing guidelines.

  6. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    It should be OK, we have had days when the collection driver has not collected the post due to snow or a strike etc and they take the post. As long as there is a valid manifest they should take it, if the badly trained post office staff don't take it then ask the person taking the post to go to the RoyalMail centre where they should take it.

  7. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    That is a general pricing question for RoyalMail, this forum is for suggestions about improvements to the Click & Drop system. I suggest you use the Contact Us link on the RoyalMail site if you are a retail customer, or contact your account manager if you have a business account.

  8. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    Click & Drop is meant to be a postage system not a replacement for your e-commerce system.

  9. 161 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    34 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 
  10. 30 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    11 comments  ·  General » New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    I think you will find that Click and Drop is already using the Royal Mail shipping API https://www.royalmail.com/business/services/sending/business-integration-tools-apis/shipping-api I know the documentation refers to DMO but that is simply because DMO was the public web accessible interface to Royal Mail but is being replaced with Click & Drag.

    The way I understand it is this...

    Royal Mail runs a SAP system as their main database for you business account.

    OBA interfaces to the billing part of that SAP database (you often get SAP errors when it is not working)

    There are a number of APIs including Shipping and Tracking. Services such as DMO and Click & Drop access the SAP database via these APIs.

    Using the shipping API you can achieve virtually all of the functionality of Click and Drop in your own web application with the exception of address lookup as that requires a licence for PAFat around £5k a year!

  11. 5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    This post isn't much use unless you explain the reason given by the post office. It could either be a technical issue that needs fixing or simply the Post Office staff need re-training.

  12. 24 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Darren supported this idea  · 
    Darren commented  · 

    When generating a manifest customers have no idea what they will be charged until AFTER a manifest has been generated.

    Please implement a standard checkout style procedure where a summary of the order is shown BEFORE a manifest is generated (and therefore charged to an account).

    A common scenario would be that on an averaging product one item that has accidentally been entered as 300g instead of 30g could result in the customer being charged at a higher weight band without noticing until it is to late.

    Customers should be given a summary of what they are about to order, even if prices can not be shown a summary of the products that will appear on the manifest should be displayed.

    For example the summary could show my oder contains.

    100 CRL24 average wight 80g
    2 BPL Packet 1000g

    Then if I have made a mistake on any of the weights it would be obvious as my summary would say.

    100 CRL24 average wight 120g
    2 BPL Packet 1000g

    I would then have the opportunity to go back and discover why my actual order differs from what I thought it should be. I would have the opportunity to correct any errors in the weights entered or choose a different product option for an item that was unexpectedly skewing the average.

    Assuming Click & Drop is linked to the Central SAP system via the Royal Mail Shipping API then by and far the best option would be to have an option added that generates a pre-manifest order summary with prices to the API so that customers can see the products they are ordering and a total cost as they would if they had entered them into OBA.

    Darren commented  · 

    +1 for this, simply add a format option to the Orders Overview column options so those of us that want to see or filter by format can do so.

  13. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    Business customers don't fare much better I can assure you. Part of the problem seems to be ever moving goal posts, RoyalMail is such a big organisation that different parts of the operation seem to do do things without telling the rest. Each has their own idea about how things should be done and every now and then someone gets the go ahead to throw out everything and start again. The trouble is just like the government every IT project from RoyalMail takes years to implement, costs 5x more than it should and is designed to meet the needs of the internal departments instead of customers.

    I'm sure the developers of Click & Drop are keen on building it but their hands are tied behind their backs. They can only do what management committee agree on and their are stuck with having to link to an ancient SAP system that is as slow as a paralysed snail at busy times.

  14. 40 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    22 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    The pdf labels don't automatically open in a PDF viewer because the Royal Mail web server is misconfigured, it is not sending mime types so all links are being downloaded instead of opened.

    This is a rookie mistake that anyone with any experience in managing web servers would know, it is worrying that Royal Mail are employing people who don't know this.

    Darren commented  · 

    Your web server is misconfigured, it is not sending mime types so all links are being downloaded instead of opened.

    The pdf labels don't automatically open in a PDF viewer because there is no MIME type being sent to the browser.

    Clicking the the tracking number link on the order information downloads a .html file instead of taking you to the tracking page.

    This is a really basic configuration feature of the server that beginners in IT know about. It is worrying that such a fundamental thing can be done wrong!

    Darren supported this idea  · 
  15. 28 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Darren supported this idea  · 
  16. 82 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  7 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Darren supported this idea  · 
  17. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    Perhaps this request should be extended to have a user custom status. A user can add any new status options they choose for their own sorting purposes. These additional status options would not mean anything to Click and Drop, they would just allow users to sort by those status options.

    The example given is a good one, another might be that there is a problem with an order such as missing address details or suspected fraud where the order should be placed on hold while further information is gathered. It would then prevent another user from accidentally dispatching an order that needs to be held back.

  18. 6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    I'm not sure how viable this is as Click & Drop is a web application it can only access features that are available to your web browser. I doubt the Dymo Scales have a driver that is accessible from the browser.

  19. 7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi Julius,

    Thank you for your suggestion. I will pass this on to our Development Team for further discussion.

    As soon as I have any updates with regard to this I will let you know.

    Thanks again
    The Click & Drop Team

    Darren commented  · 

    This would be a valuable option, as an extra column in the order view.

    Darren supported this idea  · 
  20. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
    Darren commented  · 

    To be honest we leave the invoice address details in Magento exactly as entered by the customer so they can see for themselves how stupid their address looks when they entered it. Perhaps next time if they want their address to be correct on their invoice they will take 20 seconds to enter it properly.

    We change the address on the label only to ensure that it is deliverable. However it would be useful if the address were changed in Magento as well. My main problem is that all addresses are converted to uppercase when imported from Magento 2 so they ALL have to changed to meet Royal Mail's clear addressing standards!

    Darren supported this idea  · 
← Previous 1

Feedback and Knowledge Base