Chris

My feedback

  1. 10 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 
  2. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris shared this idea  · 
  3. 4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Chris commented  · 

    This has now been implemented. If there is a customer note, it is pulled across, and when applying postage, you have a link to the right of the Safe Place field to get it to paste the customer note.

    *ROUND OF APPLAUSE* Thank you! This is very neat and helpful, as it is not automatic so unlikely that inappropriate comments would be copied by mistake.

  4. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 
  5. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris shared this idea  · 
  6. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris shared this idea  · 
  7. 14 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 
  8. 41 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 
  9. 34 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Chris commented  · 

    Yes, this would be a good timesaver for a repetitive task. It just got worse since the Safe Place field extended the page. Ideally the buttons would be floating, so they are available wherever you are in the page. But given that everyone uses different screen sizes, and some (like us) use touch screens, you can't assume everything can be easily compressed into a smaller space that everyone can see completely.

    Chris supported this idea  · 
  10. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris shared this idea  · 
  11. 9 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 
  12. 40 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 
  13. 4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 
  14. 30 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 
    An error occurred while saving the comment
    Chris commented  · 

    I have a more extreme version of this. Very occasionally we sell one product in a box and C&D gets the weight almost right. But since our gapfill varies in quantity, it's usually a bit off. But 90% of the time, we sell multiple different products in a box, and it adds the single product weight plus its packaging to all the others, so it's completely overstating the weight, and we have to change it every single time.

    Sometimes it massively overstates the weight of a product. By kgs. I haven't worked out where the bug is, but we have pretty accurate product weights in Woocommerce. ie. they are all correct to the nearest 5g. And C&D is tampering with them massively. This also impacts our customs forms which always insert completely wrong weights and then the label fails because the total parcel weight is less than the sum of the contents, and I have to manually remove all the weights in the customs form for it to print. In my view this tampering amounts to attempted fraud because it is so predictable that it will result in inflated costs if we fail to correct it.

    For similar reasons the Rules automation is completely useless. It is almost so helpful, as it could pre-fill easy fields, by matching the Woocommerce shipping service to a RM service and even parcel type. But because it assumes its weights are correct and applies them automatically, it's trying to overcharge us.

    Such a shame.

  15. 40 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 
  16. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Chris commented  · 

    I agree. Overall, the service is excellent. We are on Woocommerce. We don't use tracked 24/48, as the delivery confirmation of vanilla 24/48 is good enough. We have *very* few go missing. Of those, it's a mix of vanishing before delivery attempt and vanishing despite being confirmed delivered. We've received more stray parcels for other people in sacks that should have been empty than we've lost parcels of our own!
    They tried to sell us the tracked service, and for about £1 extra, there is no way I can justify it. The lack of flexibility of dropping off sacks is a worry if anything goes wrong. The extra tracking would be useful in rare cases. The extra notifications to the customer would be intrusive. The compensation would be useless. In most of the few cases, the parcels were marked as delivered, and there's no way RM would compensate. I should say we're in a business with lovely customers. Not a single fraud or chargeback in about 10 years. I trust them. I *once* cancelled an order which I was suspicious about. Getting a refund after manfest is something i don't bother with any more. Last time I saw the phone bill for the premium number, and it exceeded the refund. I stick with the cheap service and absorb the cost of any errors or losses. Works for me.

  17. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris shared this idea  · 
  18. 5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 
  19. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 
  20. 13 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 
← Previous 1

Feedback and Knowledge Base