Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.
When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop
Click & Drop SupportMartin Winlow commented
Others with the same issue may find the form I have posted on my website (http://www.evbitz.uk/EVBitz.uk/RM_Refund.html) will help. It is a re-jigged version of the official one with the RM Freepost address pane moved to the left so it can just be folded and stuck in a standard windowed envelope.
I've done another version for myself which has 90% of the boxes filled in and I'd suggest you all keep a master copy ready for photocopying and then completely to minimise all this imbecilic nonsense! MW