Brenda McIlhatton

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  1. 10 votes
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    64 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Brenda McIlhatton commented  · 

    This happens ONLY when you leave the browser open with an unused active click and drop session for any length of time.

    Its not quite long enough for you to be logged out, but it is long enough for this error to happen.

    I'm guessing this is a stale cache issue which I've consistently replicated in all browsers.

    Open click and drop window, don't use it for say 10-15 minutes, without refreshing the page go about generating your labels and you will see the issue on the last "Label Generation" step.

    Glad i moved to a business account and now use the scan and print and auto print features as i no longer am plagued with these bugs.

  2. 1 vote
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    2 comments  ·  General » Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    Brenda McIlhatton commented  · 

    I second the below comment.

    Every "Column" is filterable within click in drop making what you are asking already very easy to do.

    Lets not waste time on duplicate features.

  3. 220 votes
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    53 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Brenda McIlhatton supported this idea  · 
  4. 148 votes
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    under review  ·  41 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Brenda McIlhatton supported this idea  · 

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