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    49 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    I am having the same issue. I'm using a 2017 MacBook Pro & Chrome browser. The progress wheel just spins around & around, labels no longer automatically download & when I need to reposition a label for printing, like you I have to manually re-generate the paperwork.

    What used to take me seconds is now a right pain and taking way longer than it should. I contacted RM CS & they said;
    "Google Chrome is the recommended browser for Click and Drop but it should work with no issues on all other browsers so I am unable to determine why you are getting the issues on your computer.
    Can you please try deleting the browsing history, temporary internet files and cookies and see if that resolves the issue or alternatively try using Google Chrome?"

    I did this but it did not solve the issue. This issue began happening on 4th February 2019 after the update. Very frustrating!!!

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