KevinH

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    49 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

    KevinH supported this idea  · 
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    KevinH commented  · 

    I am also having this problem on my MacBook in Safari. For me it only happens when the Click and Drop window has been left open for a while, not in use.

    I suspect the user session is timing out because looking at the Javascript console while the wheel is spinning reveals multiple HTTP 403 errors - access forbidden. It lets you start the label generation process but doesn't have permission to display the results.

    Logging out and in again resolves the problem but still requires the paperwork to be regenerated manually.

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