Steve

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  1. 3 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    Steve commented  · 

    The way I do it is to add total weight when applying postage, then on international divide that weight between items.

  2. 30 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Steve commented  · 

    I just added another item when applying postage costs weight etc, then delete other order. you can copy and paste the information.

  3. 3 votes
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    3 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    Steve commented  · 

    The NEW CN22A has a place for a VAT number which must, I assume, be the senders

    Steve shared this idea  · 
  4. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 7 votes
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    49 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Steve commented  · 

    Click and drop Up and running, but intermittent

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    Steve commented  · 

    No click and drop labels generating this morning. Very frustrating when you have customers who want and have paid for things to get there Monday

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