Hi and thanks for your suggestion. We have always not included product weights from eCommerce marketplaces or web stores as the value of the product is often not the same as the weight of the product plus the packaging it is sent in. Incorrect weights on labels may cause your mail to be disrupted or delayed.
However, we are considering ways in which we can improve this process for our customers. Unfortunately, I can’t offer a date for when this will be completed.
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Is there any update on this please?