Kerrin Walder

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  1. 10 votes
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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Kerrin Walder commented  · 

    It is definitely a Royal Mail issue and not a r"result of an issue with your browser downloading pdf files, or are the result of invalid service, country, or packaging format combinations".
    It doesn't work, you log out, back in after about 10 times it works - without clearing browsing data etc. With so many people experiencing this headache - why can't you get it fixed please?

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