Anonymous

← Customer Feedback for Click and Drop

My feedback

  1. Label Generating not working correctly

    10 votes
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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Anonymous commented  · 

    I've had massive issues with the click and drop today.
    I keep trying to download labels and it just wouldn't download.
    Somehow managed to print out our special labels and had to leave the rest of the orders.
    I used a pc/mac chrome/firefox and nothing worked.

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