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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Anonymous commented  · 

    This is quite a frustrating issue.
    It appears every now and then, Click & Drop will just not generate labels and I have to log out and back in again to be able to generate them.
    I thought this may have been an issue with our computer as it was getting quite old, but we recently upgraded to a new computer and I have had the same problem

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