Anna Hull

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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Anna Hull commented  · 

    I get this all the time too. it generates labels fine for hours and then .... I can't get it to do it. Have to refresh the page, close the browser, try again. Worst case I have to delete all cookies etc. it happens at least once or twice a day and severely hampers progress. If its a browser error then I have no idea how to fix it.

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