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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Anonymous commented  · 

    Just registered and used for the first time only to discover this problem of the label not appearing.Ended up cancelling the order and requesting a refund. Reverted back to using Royal Mails non registered version of click and drop label creation. The label works fine on this version but the only problem is there is no option to format the label.It is one fixed size.
    Shame the registered version fails as it would be the perfect solution for all my postal needs.

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