Peter Reynolds

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  1. 3 votes
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 13 votes
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    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 17 votes
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    1 comment  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 18 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 213 votes
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    50 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Reynolds supported this idea  · 
  6. 29 votes
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    2 comments  ·  General » Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 32 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 1 vote
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Reynolds shared this idea  · 
  9. 75 votes
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    15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all and thanks for your suggestions.
    We are pleased to announce we have been able to begun work on this feature. We plan to improve our order timeline, so that you can see exactly which stage of the process each item is in, including when your item is in transit, and has been delivered.

    Click & Drop support

    Peter Reynolds supported this idea  · 
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    Peter Reynolds commented  · 

    The Tracking column in Click and Drop only shows a tracking number for items for which tracking has been purchased. By contrast, delivery status is available for all UK parcels on the Royal Mail Track and Trace page. That status could be used to update the "Status" column in Click and Drop from "Despatched" to "Delivered".

  10. 7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Peter Reynolds commented  · 

    The Tracking column in Click and Drop only shows a tracking number for items for which tracking has been purchased. By contrast, delivery status is available for all UK parcels on the Royal Mail Track and Trace page. That status could be used to update the "Status" column in Click and Drop from "Despatched" to "Delivered".

    Peter Reynolds supported this idea  · 
  11. 7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Pete

    Thanks for your suggestion, within Click & Drop there is an optional field to show the tracking number of your item. To enable this field, in the orders section, you will see a cog above the word status which if selected allows you to choose the layout of the order screen. If you select the tracking number, the tracking number is then visible on the screen and a hyperlink to the Royal Mail Track and Trace systems is then opened.

    Moving forward we are looking for options to show if the item has been delivered or not directly within Click & Drop itself and will let all users know what is possible when this is planned.

    Kind regards

    Click & Drop Support

    Peter Reynolds supported this idea  · 
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    Peter Reynolds commented  · 

    The Tracking column in Click and Drop only shows a tracking number for items for which tracking has been purchased. By contrast, delivery status is available for all UK parcels on the Royal Mail Track and Trace page. That status could be used to update the "Status" column in Click and Drop from "Despatched" to "Delivered".

  12. 14 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Peter Reynolds commented  · 

    I think it would be great if the status in the right hand column on Click and Drop would change from "Despatched" to "Delivered" as soon as Royal Mail's systems have that information. It would give us so much more confidence in Royal Mail. At the moment, without checking the tracking, we just don't know.

    Peter Reynolds supported this idea  · 
  13. 13 votes
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    9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 14 votes
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    2 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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    Peter Reynolds commented  · 

    I have this issue right now. There is NO problem listed on the Status page linked.

    Peter Reynolds supported this idea  · 
  15. 2 votes
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    1 comment  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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    Peter Reynolds commented  · 

    Also, having cloned the order, I see it has the date of the original order, not today's date. What's the point of that????

    Peter Reynolds shared this idea  · 
  16. 4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 35 votes
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    17 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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    Peter Reynolds commented  · 

    Today I received forwarded from my organization's mailings manager a Royal Mail email about the replacement of STL and BPL with UNA, UNB, UNG and UNH and also about 1D barcodes ("Barcode Savings").

    During the present crisis our organization has been partially shut down and has not been using its Royal Mail account. For the first time I have been sending packages using Click and Drop. I've been doing this with my own personal non-account login on a Pay-as-You-Go, non-account basis, and get an all-in-one label with a 2D barcode and the address.

    I believe we will be using Click and Drop on account in future and would like to continue printing the same kind of 4-to-a-sheet labels as I've been doing on a non-account basis. If I am using, say, UNH (replaces BPL 2nd Class) on Click and Drop, will it automatically generate both the 2D barcode and the "Barcode Savings" 1D barcode as part of the same label?

    Peter Reynolds supported this idea  · 
  18. 8 votes
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    1 comment  ·  General » New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
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  19. 6 votes
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    1 comment  ·  General » New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 31 votes
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    5 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. We recognise the importance of this, and we are planning to include it in a future release. Unfortunately, we are not yet able to offer a time for when this will be completed.

    Peter Reynolds supported this idea  · 
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