Russ

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  1. 10 votes
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    60 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Russ commented  · 

    none of those suggestions work. every browser except chrome works fine. If there are more than 2 tabs open in chrome the labels dont generate, and chrome has to be closed reopened, back to c+D regenerate labels and then i can print the labels. and it has been like this for months and months.

  2. 7 votes
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    2 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Russ shared this idea  · 

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