Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
Their details can be found here:
Click & Drop support
An error occurred while saving the commentAnonymous commented
Ridiculously complicated process with endless clicks and navigation to just generate and print a label. Help videos are completely out of date and don't match the website. Printing label sometimes doesn't even work, just shows the spinning wheel forever. Absolute garbage application, it's easier to use the unregistered version!