Robert Welstead

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  1. 207 votes
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    48 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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    Robert Welstead commented  · 

    Hi, I have been in contact with customer services to try and find out why the prices for RM24 has shot up on my account. I was told that a on-line form would be emailed to me. All I have received is a change of address or account details links. After spending 40 minutes waiting on the phone, I am non to pleased. A few days ago, I was charged 99P +vat for a RM24 up to 100G a few days later I was charged £2.02+ vat for up to 100g. So I do need to know why. I will not be using my Click and drop account till I get some understanding of this, as I am losing money on sales due to the excessive charges. I fully agree that one should be able to know a ball park cost before committing. I have tried many times to get a price structure, and also to speak to person that deals with pricing, but it would seem that such a person dose not exist, even though you are told you get a personal manager or assistant of some sort.

  2. 6 votes
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    1 comment  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    Robert Welstead commented  · 

    I agree. I have always been told by the pick-up driver to put the manifest printout in the bag ( that way they can't get separated).. NO NO, I get a phone call from some office to say they have have noted that I am putting the manifest in the bag. You must not do that and it must be given to the driver. Fine, then you get "were is the manifest for the sack". So I put one in the bag and one for the driver. What a waste of paper. The sack has the tag on with the manifest number along with the poster number, so why do they need that piece of paper? Yes it has a bar code, but there must be another way.

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