Leah Scott

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  1. 3 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 9 votes
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  3. 7 votes
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    49 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Leah Scott commented  · 

    Yeah no this is definitely a click and drop problem, not an us problem.

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