Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
Their details can be found here:
Click & Drop support
An error occurred while saving the commentAnonymous commented
Adding a link to contact support doesn't help. You need to make an instructional post with pictures or update your videos and resolve this issue. It is not a user issue. It is not a chrome issue (as I now get the same problem with Edge and with Firefox. It's a Royal Mail Click&Drop issue.