Anonymous

← Customer Feedback for Click and Drop

My feedback

  1. Label Generating not working correctly

    10 votes

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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Anonymous commented  · 

    Still having problems with processing Click and Drop labels. You advised to clear current data when the process stalls but this is still not a guaranteed method and also this shuts down all other work pages opened, most annoying all round. This has to be an issue with your programming. At present it may take up to 4 minutes to print a label and then I have to re-open all of my other work in progress!

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