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Brian Bauckham

← Customer Feedback for Click and Drop
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  1. Provide an option to report errors

    7 votes

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    1 comment  ·  General » Click & Drop (Registered) Personal Account  ·  Admin →
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    Brian Bauckham supported this idea  · 
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    Brian Bauckham commented  · 

    Failures with error codes displayed, it should be possible to report them directly via some place to click. If this was monitored for a flood of clicks (by multiple users), you could have it raise an instant amber or red alert to your IT team, giving you the speediest way to pick up on site issues impacting large volumes of customers. This would also raise customer satisfaction to know that such errors are picked up and resolved speedily. or at least showing in your site status report. Nothing worse than knowing there is a problem impacting basic ability to use the site and your status tracker reporting all green..

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