General
42 results found
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Stop Auto-Filling Customs Description
The customs description "auto looks up" based on commodity code and replaces the description on the labels printed.
However the description against a code is not necessarily the actual contents. For example 9209940000 covers parts and accessories for music equipment described in 9207xxxxxx and it automatically puts "guitar knob" every time on the documents despite me entering an accurate description "Electronic display for music synthesizer".
It means that the package is returned by the destination countries customs agents, due to an inaccurate contents' description.
This behaviour it is not helpful to us; it should only do this if the user…
5 votes -
Ability to Filter the Collections Grid
"My collections" shows a number which are past their collection date, I would like to be able to remove these - especially ones where the associated tracked delivery has been "delivered". (Why can't the system do this already).
I would like to be able to remove or flag as completed the ones which I know have been done so that my outstanding list shows only valid collections.
Additionally, how do I inform someone if I have a collection and no-one has arrived to make that collection, as this is quite frustrating after waiting at home all day.
6 votesHello and thank you for your suggestion. We are working on adding filters to our collections grid, such that you can filter out collections that have been delivered.
Many thanks
Click & Drop Team
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Use the same login for both Click and Drop and Uservoice so it isn't necessary to register a separate account and log in to provide feedbaca
Make it easier to provide the user feedback that is requested by Royal Mail on the click and drop website.
3 votes -
Allow pre-payments to be made on Click & Drop
With the number of times Click and Drop payments have been down recently, my feature request is pre-pay. Parcelforce allows you to you add money to your postage account in advance. Each time you buy a label, the amount is deducted from this.
If my feature request was implemented, it would allow us to generate labels as normal when the payment system is down, and reduce the number of statement lines for us to reconcile for our bookkeeping.
This would be a game-changing feature for non-OBA Click and Drop users.
7 votes -
Make it so can select multiple orders on beta version (iPad)
On an iPad i cant select more than one order at a time to add postage. It works on a laptop but not on an iPad.
Please fix it makes it unusable for those of us that use iPads3 votes -
Country of Origin codes
Under Settings/Customs, the drop down menu for Country of Origin needs to separate Northern Ireland from the rest of the UK (GB).
Since January 2022 the Country of Origin code for Northern Ireland is XI.For GB it is XU.
1 vote -
Editing Return Address and Removing Duplicates
Using other addresses for return labels, moving house, errors can all impact on the return address function. Unfortunately the system saves all of these for eternity. Could there be an edit/delete function to ensure accuracy? Less waste and diversion?
1 vote -
Provide advance notice of Royal Mail postage price changes
It would be helpful if a message was provided to users when they log in to warn them of any upcoming price changes to Royal Mail's postal services, say 1-2 weeks in advance.
This would allow users to proactively made adjustments to their own shipping charges as necessary rather than having to monitor the Royal Mail website for price changes or else get caught out unexpectedly.
2 votes -
Shopify import Partialy Fulfilled Orders
Currently, only unfulfilled orders are imported from Shopify.
Partially Fulfilled Orders are not imported.This is a deal breaker for me as Evri does this automatically so I will be moving my business elsewhere until this is fixed.
2 votes -
Allow people to drop off items when purchasing on RM
there used to be an option to drop the parcel or letter off at the post office, but now the only option is to have a postman collect the item from your address. The only problem with this is not everyone is in the house at the time the postman wants to come and collect therefore delaying the parcel or letter that you want to send.
1 vote -
Create a 'correct' monthly invoice
I've spent hours reconciling our monthly accounts due to errors in the Click and Drop monthly invoice. Creating a monthly invoice with the correct totals would be much appreciated.
1 vote -
New beta screen flow not reflecting previous flow
On a personal account, the new beta screen flow does not behave the same as the previous version.
If I have several orders going to multiple international and domestic addresses I can select them all and then choose on the next screen which to apply postage to (say domestic). Enter the details and the screen returns to the original selection page. The previous version went back so that I could select other orders from the initial selection rather than effectively starting the process again.
2 votes -
Pull Shopify Fulfillments for Shopify Subscription renewals
The C&D Shopify integration needs to be updated to pull in shipments for both new Order and Fulfilment events to work with Shopify's new Subscription APIs.
We are using the Shopify subscription APIs on our shop and when a subscription is renewed, Shopify adds a fulfilment to the existing order, they DO NOT create a new order. So none of the subscription renewals are being sent through to Click & Drop.
Would it be possible for you to update your integration to cover this so that you are pulling in the data for both Order events and Fullfillment events in…
13 votesHello, thank you for your suggestion. We will consider if we can support subscription orders from Shopify.
Kind regards
Click & Drop Team
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Have an option to save the payment card in Click & Drop on the Personal account
Having to put the full card details in every time an order is placed is time consuming. Don't yet have enough throughput to open an OBA.
Hoping that this option is available there!2 votes -
Please can you return to having the "book a collection" link after paying. This has disappeared this week.
Please can you return to having the "book a collection" link immediately after paying. This has disappeared this week.
Now I can only book a collection as a separate activity prior to marking packages as "despatched".2 votes -
Provide an option to report errors
On the top menu have a "report a problem" option. When a system error opccurs it is extremely difficult to inform you about it, you should make it easier for customers to help you. They face a problem, they report the problem immediately, it is logged and you monitor the logs and take action. Your Status Page show everything fine yet I am unable to process payment, I go to down detector and find others have same problem... this should be visible in the site and customers will make life easier for you and visibility of issues makes it easier…
3 votes -
Make it much clearer and easier to select whether an item is to be collected or dropped off. This is not, currently, at all clear.
Clarification of postage purchase options.
1 vote -
Fix Payment processing issue - AGAIN
Payment processing issue - AGAIN
Causes delays, frustration and poor experience.
1 vote -
Deleting "Where are you sending it from" addresses.
I'd like to be able to delete old addresses from the "where are you sending it from"/"sender" tab.
I'm always afraid I'll click the wrong address by accident.
2 votes -
Add tracking numbers to confirmation email
Currently the order confirmation email gives the name and address + QR code for each parcel but not the tracking number, it would be very useful if you could add that please to save logging in and going through order by order to get them.
1 vote
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