option to drop off has been removed from posting larger letters - I don't want my items collected, I won't be at the premises, I'm 50m from a post box and I want my item to be sent the day i purchase the postage. Why on earth has this option been removed??

When a label refund has been accepted, the order moves back into the 'Orders Ready for Printing' session. If you have orders in there that you haven't purchased yet, this can lead to re-purchasing the refunded label. You may find yourself stuck in the cycle forever 😱

Add Safeplace option to collection address

Share notifications of purchases with all users on an account, so that all users can keep track of purchases in the absence of the booker, and there is less risk of duplication.

As it stands I have to go through two separate processes to:

(a) pay for postage of a package in Click & Drop
(b) go to a different screen to book a Collection.

Could you please integrate these two processes so we can optionally arrange and pay for a collection when we buy the postage.

It will make our workflows shorter; we only have to pay once rather than twice under the current system. This will save us time

Now that Germany requires sellers to be registered with LUCID to send into Germany, we need a place in C&D to enter this information. Etsy has implemented LUCID support

Either let people know before attempting to book multiple parcels at the same time or allow multiple items to be collected when booking. Very stressful when paid for 11 postage labels and then trying to book in the 11 items for collection and the booking errors out and therefore no way of booking a collection even after speaking to someone on the phone. Stressful and time wasting

It is very frustrating when you pay to produce postage labels, then the email you receive says 'QR code unavailable'. This happens occasionally for no apparent reason. It also happens consistently if the addressee has special characters in their name, like Jürgen.

You then have to wait over a week to be refunded. Even if you call customer service, they will refuse to refund earlier and tell you to wait.

1. Your developers should receive alerts each time this happens.
2. There needs to be an option to request an immediate refund if the QR code / label fails to generate.

We use Click & Drop to send 5-10 parcels a week. But I cannot buy a label to email to a client to return parcels to us. This is because you auto-populate the Sender field with our address. Can you change your software so that we can edit the 'sender' field to be our suppliers address, then I can buy a label with us as the recipient and email it to them to use.

When using the "Book a collection" service, It would be nice if the scan that the postman did on collection would update the tracking status.

At the moment only Unfulfilled orders are pulled from shopify. If any order has an e-gift card or any digital product, then these orders are set to "Partially Fulfilled" (as the digital element is fulfilled automatically), and these do not then flow downstream into C&D in order to buy the postage for the unfulfilled part of the order which is the bit that needs posting.

I have booked a collection for a TRacked 48 - Do I or Do I not mark it as despatched or does this happen automatically when the parcel is picked up & scanned? - It just isn't clear what I am meant to do.

Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.

Please add an integration for Vinted

Often a customer returns a despatched item to swap for a different size, etc. It is currently not possible to generate a new label using the name & address details from an existing despatched order - the label for the replacement item needs to be created from scratch manually. Suggest providing a new option in the drop-down "action" box when looking at a past label order, to create a new label order using the same name, address and contact details.

It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.