General
186 results found
-
IOSS PDDP - duty fees are not calculated correctly. This urgently needs fixing.
When applying postage to an order in Click & Drop. The options are not treating the new 3 Euro duty fee the same.
You are presented with three options when applying postage.
Option 1 - I will pay any taxes, duties & fees with Click & Drop. (PDDP).
Option 2 - Taxes have been prepaid via IOSS. I will pay any duties & fees with Click & Drop. (IOSS PDDP).
Option 3 - The recipient will pay any taxes, duties & fees. DDU.Option 1 and 3 and working perfectly. Option 2 is not and it needs fixing as a…
8 votes -
NEW PROBLEM. As of today you are calculating the 10% USA Tariff wrong.
Royal Mail Click & Drop have now decided to start incorrectly calculating USA customs duty.
USA customs duty is currently 10% on goods only and a 0.50p RM handling fee.
Today it is wrong.
£72 order has £9.72 customs duty + 0.50p handling fee when trying to pay for the label.
Did your system suddenly forget how to calculate 10%?
I charge my US customers 10% at checkout in order to pay this to Royal Mail when creating my labels via Click & Drop.
The correct value of a £72 order is £7.20 customs duty + 0.50p handling fee.
It's…
7 votes -
EU Customs duty charged per line item
The new EU €3 fee is painful enough if it was implemented properly. However, I discovered today that click and drop charges it by line item when it should be one fee per types of item (by HSS code) in the package according to regulation. My orders come through eBay so I don't have control over that.
When I have line items with a value of £3-8 each of the same classification then that become untenable.
You have the HSS code against the product in my settings - why isn't it used?
This means either I have to spend time…
9 votes -
Add claims function
I know this has been asked before, and it has been declined before - why? It would be far simpler all round if a claim could be directly started by a click beside the missing/lost/mis-delivered parcel? The current claims process is an absolute pain in the butt.
62 votes -
IOSS PDDP - Duty Fees Problems
There are 5 main issues with the IOSS PDDP that I can see:
1) The duty for the US suddenly increased on my items from 10% to 25% without warning or even anything on the Royal Mail updates to say the duty had increased. We didn't know until we shipped something out!
2) Why do Royal Mail charge a £1 handling fee even if the recipient is to pay the duty and taxes at their end?
3) The EU duty (at least) is calculated wrongly. Tried sending an item to Denmark worth £13 - except that when adding to the…
2 votes -
Refunds and Customs Duties
I had two orders where I had entered the details for sale to the US, and applied the postage. Both items were sent International Tracked and attracted US customs of £3.20 including the 50p handling fee.
However, after printing the labels, the customers decided to change their order, so I asked for a refund "Order placed by mistake".
I received the refund in due course, but NOT the US customs charge or handling fee.
There is no reason for that - Royal Mail should know that the packages were not posted and therefore not pay out the US customs or…
4 votes -
Provide itemised tax reporting for exports from UK to EU
When sending goods from UK to EU, since 1st July 2026 Royal Mail is now charging new taxes.
Tax paid to the destination country
- €3 flat import duty (for items under €150.)
- Import VATAt the payment screen, the above amounts are lumped together into one £ figure.
Please can you provide a way to view / report on the VAT paid ( so we can reclaim it)
thankyou
2 votes -
Cancelling labels reason
The drop down reasons for cancelling labels need to add customer cancelled order they are very vague . Printed by mistake doesn't cover all as the label was cancelled and not used
2 votes -
Allow export of payments for accounting
It would make it much easier to match payments made to bank records if you could export a xls or csv of payments by payment number. Currently under payments you can click into each batch and view them, but you cannot export this information for bookkeeping purposes, to allow matching payments that are on your bank statement. The monthly invoices (under payments/invoices) do not tally with the individual transactions, so it makes those hard to match, whereas these match perfectly but I cannot save the information out.
2 votes -
Verification is not saved for 30 days
The login verification code has to constantly be renewed and is not saved 'for 30 days' despite selecting "Remember this device for 30 days".
2 votes -
Inaccurate delivery time - Very damaging to Shopify/eBay/Amazon accounts
In the Shopify connection/integration C&D shows inaccurate delivery completion. When the order has already been delivered RM remains "in transit". For sellers this delay notification is extremely damaging and downgrades your account on Shopify, eBay, Amazon and other sales channels. They interpret this that your order is not arriving on time as promised and at times can even generate a full refund for items already delivered, and your account gets tagged and gets downgraded, or even blacklisted.
RM got my entire account ruined in the past having by having completely faulty delivery updates. It's VITAL that deliveries are completely accurate.3 votes -
CN23 on A4 6x4 for PERSONAL ACCOUNTS
I send more than 800 international orders a year, and the recent change to CN23 customs forms has caused a serious problem with how I fulfil them.
How it worked before:
I print on a standard A4 printer, not a label printer. I could print four postage labels to a page, the matching CN22 customs labels four to a page, and the despatch notes separately. Because everything lined up, each order was quick to pick, pack and label.What has changed:
The new CN23 process makes this impossible. The only option is the integrated format, which uses far too much…2 votes -
Listing description all of a sudden overwriting Goods Description
My Listing descriptions on Shopify are all of a sudden overwriting the Goods Description I set out in Royal Mail settings.
My listing description is nearly 3000 characters long, so summing it up with the first 45 charters, produces a completely irrelevant goods description.
1 vote -
Stop charging the £1 handling fee for none PDDP EU countries.
The following countries do not allow pre-payment of the 3 Euro customs duty. Croatia, Czech Republic, Greece, Hungary, Lithuania, Luxembourg, Poland, Romania, and Slovenia.
So why are you still charging the £1 handling fee?
Is the logic too difficult for your IT dev team or is it the managers that are just too stupid to see the problem and instruct the team to fix it?
Do better.
Here's a thought as well. I had to use AI to find this list of countries so I didn't get any more surprises when trying to create a label. Royal Mail did not…
2 votes -
Go back to your previous Customs forms
Go back to your previous customs forms - Your new ones are a nightmare of additional complexity - don't work on Firefox and print forms too big for anything smaller than A4
2 votes -
You include refunded labels in "ready for printing" on the home page.
You include refunded labels in "ready for printing" on the home page.
Don't do that, it's stupid.
Why would you do that?
Can I work for your IT department? I am better than every single person currently working for you.
2 votes -
Permanently save collection instructions like safebox pin etc
When booking a collection from home, have a option to add safebox details ie pin for lock etc. Or when saving a collection address have the option there so you dont need to keep entering it. I literally have no way to arrange a collection from my home because of this.
1 vote -
Customs Form Not Showing Order Currency
The new CN23 form that is generated on Click and Drop converts the order amount into GBP. The old CN22 form used to always show the currency that you entered for the order.
Please show the currency that we select for the order on the customs form.
2 votes -
C&D can't process labels to Svalbard & Jan Mayen
Royal Mail is supposed to accept shipments to Svalbard & Jan Mayen, but Click and Drop refuses to process the purchase of labels claiming: "The shipping country for some of the orders in your selection is incorrect. Please set a correct shipping country and try again."
1 vote -
Add a nearby-service lookup for parcel drop-off and identity centres
Many small sellers and customers need to visit a local service centre before a parcel can be collected or an address verified, for example to sort out identity documents. A simple nearby-service lookup inside Click & Drop would help: enter a postcode or town, see the nearest drop-off points and related service centres, with opening hours and what to bring. For anyone looking for an emirates id typing center near me, a clear list like this would save a wasted trip and keep address details consistent across orders. Please add a searchable directory with filters for service type and…
1 vote
- Don't see your idea?