General
132 results found
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Add claims function
I know this has been asked before, and it has been declined before - why? It would be far simpler all round if a claim could be directly started by a click beside the missing/lost/mis-delivered parcel? The current claims process is an absolute pain in the butt.
33 votes -
BUG: Cannot make payment
After cancelling a payment that it seems did not cancel properly, I cannot make any payment at all for which I assume is related to the previous payment not cancelling properly and am just shown the following error for 3 days:
An unexpected error occurred. Please wait a few moments and try again.3 votes -
I'm getting regular 'unexpected problem' errors
I'm ending up with a lot of "Sorry, an unexpected problem occurred." when I try to print labels, or when the purchase is completed. They started to become regular occurance since the last update.
5 votes -
A lot of label print error
I get a lot of errors with "Sorry, an unexpected problem occurred." when trying to print labels.
2 votes -
Filter orders by whether they have been booked for collection or not
After purchasing labels, I need to book orders for collection. First 10 items work fine as I can bulk buy them but for the next 15, I usually have to buy them one by one, due to slot situation. it's hard to look for the ones i didnt book collection for, when they are all in same column 'ready for dispatch'. I think it would be really helpful to filter those by whether they've been booked for collection or not.
3 votes -
Twice attempted to arrange for parcel collection from another address.
First date for arranged collection Royal Mail e-mailed me to say no one at home when postman called yet the sender said he was in all day. I'd paid for the parcel label to be taken to the collection address. 2nd date arranged three days later. Paid a small fee for the next collection and on this date NO label taken to the collection address despite having paid for one so no collection made again. Total incompetence by Royal Mail. I've cancelled my order on the item I was trying to buy. The booking system is un necessarily long winded…
3 votes -
Plan of Action: Improving Royal Mail Parcel Locker Functionality for Multi-Parcel Business Users 1. Background and Issue Summary Business s
Plan of Action: Improving Royal Mail Parcel Locker Functionality for Multi-Parcel Business Users
1. Background and Issue SummaryBusiness sellers on platforms such as eBay and Amazon frequently drop multiple parcels during a single visit. The current Royal Mail parcel locker system is primarily optimised for individual consumer use — designed for one parcel per locker, with automatic timeouts if the transaction is not completed quickly.
In the described scenario, a seller attempted to drop 30 parcels in one large locker after scanning a single tracking barcode, intending to consolidate the parcels for efficiency. However, due to a timeout in…
2 votes -
Add option to change sender details in Customs Settings
I'm having difficulty finding where C&D picks the sender name for the Customs Settings. I've looked at every trading name (for different locations) etc and have been unable to find where it selects the sender details to edit that for applicable orders. It should be easy to change, but it's a maze of unknown origin.
2 votes -
Allow EDITS to orders
I find it very frustrating that as soon as I click on the order, I can't edit anything in it. All I can do is select the kind of postage it needs. I now have one order which needs itemized content for customs forms and I can't edit it, I can't add to it. Why should we not be able to edit the orders?
2 votes -
Need better tracking status updates
The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.3 votes -
Increase the merge function limit to orders 90 days old.
I can't see why the limit should be 31 days, why have a restriction? I create custom items which can take 8 weeks, so if a customer wants to wait and combine their postage with an 'off the shelf' item I can't facilitate that due to the merge 31 day limit.
1 voteThank you for your feedback.
We have limited the merge order functionality to 31 days for system performance reasons, but we will review whether extending this limit is feasible.
For the time being, in this scenario you will need to create a new order, or clone the existing order to proceed with a merge.
Kind regards,
Click & Drop Team
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Add column for postage price
Please can you add a column for the postage price paid in the orders overview.
4 votes -
Unexpeted error message appears when paying the postage on Clickanddrop since tuesday 7th Octobre 2025
Unexpeted error message appears when paying the postage on clickanddrop for business since Tuesday 7th October. Somehow managed to "pay and generate labels" for a few items 1 by 1. And now can't pay for anything. The integration with eBay working fine, apply postage OK, but when it's time to pay the error message appear asking to try in a few moment.
2 votes -
Shopify label purchases are not processed as sent in C&D
In Shopify is the option to purchase RM labels direct for deliveries within England (only). However, if you purchase the label via Shopify and it adds the tracking code to the order, the order still remains active within the C&D account in Royal Mail unless you manually get rid of it "Shipped by other provider". This bug should be fixed.
1 vote -
Big problems with wrong trading name - C&D Shopify app version
RM's Shopify App:
I'm having major issues with C&D constantly fixing the trading address to the wrong address, and you can't change it. It doesn't follow the default settings within the C&D account settings, and seems to be associated with the Shopify app settings for Royal Mail. For some reason those app settings does not correlate what I have setup as trading address in Shopify either.
As a result, undeliverables or returns, constantly gets sent to the address on the label - the wrong trading address resulting in constant losses. PLEASE FIX. This has been ongoing for months.
In the…
1 vote -
I think Click & Drop should pull in the tax info from eBay’s new “Tax details” section and add it to the address label.
eBay used to include things like ABN numbers (for Australia, Norway, etc.) in the address itself, so they automatically showed up when printing with Royal Mail. Now they’ve moved that info to a separate “Tax details” section, and Click & Drop doesn’t pick it up anymore.
It would really help if that tax number could still be added somewhere on the label, so the customer wont get charged twice.5 votes -
Allow notes to be added to label
When I send click and drop parcels, sometimes I need to be able to quickly show my partner which product he should be packing - if I could add this to the area that says "customer ref" on the posting label it'd help us a lot rather than having to hand write this info so it doesn't get mixed up.
5 votes -
Bug Fix: Customs Fee Wrongly being charged for Antiques to USA
We hope that you can help. After the introduction of tariffs to the USA the RM C & D was working perfectly, the system just calculating the 50p handling fee for all of the customs fee exempt items included under Chapter 97 Works of art, collectors' pieces and antiques. However since 16th September 2025 C & D has erroneously been adding the 10 % customs fee for Antique Of An Age Exceeding 100 years products, classed under HS Tariff 970690. Articles under this HTS code 970690 are DUTY FREE/Exempt. It does zero custom rate other categories in Chapter 97 subheading…
2 votes -
Allow users to buy labels to deliver to themselves
I often need to buy a label to provide to a supplier to ship goods to me. The website does not allow this, so I use the Click & Drop 'send an item' service to buy a label with myself as the destination, and the other party as the dispatcher. I arrange a collection from them and email them the label. It would be helpful if I could do this on the main website, but the sender address is fixed.
1 vote -
Default address is not being selected
The default address is not being selected when you purchase labels, and labels are printed with the wrong address.
The sender address feature in itself is confusing and appears hidden, meaning you don't know what it is until its too late. The full sender address should be visible during the label purchasing process so it can be changed if it is wrong. Once you start to select label, before checkout, you can no longer change the sender address which sucks. It should be easily edited up to payment point.
1 vote
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