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  1. eBay notes to Buyer

    We often get messages from buyers and we add these to the "Notes to buyer" field. This is then printed on the ebay invoice and helps us when picking and packing orders. We would need to have this field imported from ebay and printed when using C&D.

    21 votes
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    completed  ·  2 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can a customer use Click and Drop from multiple posting locations?

    My customer wants to use C&D it but they have several locations to post from, I understand this can be easily managed within OBA itself but how does this work with Click & Drop?

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    to use Click and Drop with multiple posting locations, at each of the sites where an operator exists, create them with an OBA profile linked to the relevant account and posting location and then register for access at that site. Next year we will be changing Click and Drop to cater for the posting location to be selected as you log in and access each day similar to that of OBA.

    Click and Drop Support

  3. We would like to be able customize the packing slips that go with the parcels. We would like to include our logo, company address, customer

    We would like to be able customize the packing slips that go with the parcels. We would like to include our logo, company address, customer care number etc.
    Many thanks

    162 votes
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    46 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow us send Signed For packages to EU countries.

    It would be very helpful to be able to send Signed For packages to EU countries through Click&Drop..

    2 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Have the ability to print labels in a specific order

    I would like to be able to sort the labels prior to printing to make the matching excerise easier (for example alphabetical order). A similar sort facility as to that on the front screen would be great.

    56 votes
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    18 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  6. Change the dates on the labels

    I would like to be able to change the dates on the labels to a future date so i can generate labels on a saturday or sunday but not manifest until the Monday.

    23 votes
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    completed  ·  5 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. Search Facility for Shipped order

    When buyer says they have not received their order, it is long windy finding the order, Could we have a search facility where we can type in post code and search for shipped order in order to retrieve the tracking number

    7 votes
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    completed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Please connect Amazon US, EU, DE, IT, ES, FR

    Hi it defeats the whole purpose that we have to sit and create every single order we receive from Amazon US, EU, DE, IT, ES, FR.

    If you connect one, I think you should please connect the others as well if not it defeats the purpose

    8 votes
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    3 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    Amazon international stores can now be linked to Click and Drop. If you click on the settings area within Click and Drop, then Channels and Stores and then add new store, then choose Amazon and enter the approprioate store details and select the relevant country where the store is based, you can then link for example Amazon DE to your UK Click and Drop account

    Click and Drop Support

  9. Orders with Multiples

    when an order imported has multiples, have option to generate more than one label per order.

    12 votes
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    4 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    Work is planned, in Click & Drop, that will allow users to merge and split orders. This will mean that customers can either consolidate multiple orders into a single parcel, which will be one Royal Mail consignment, or split an order into multiple parcels, each having their own consignment.

    However, each parcel has to have it’s own delivery tracking ID, which means that each Royal Mail consignment can only contain one parcel, and so single consignments with multi-parcel drops are not currently possible in with Royal Mail.

    Should you have any questions regarding this please do not hesitate to contact the Click & Drop Support Team.

    Thank you
    The Click & Drop Team

  10. Save the field mappings for csv imports

    Allow you to save the field mappings to use again. Exported shopify orders are always in the same format, so if postcode was in column 7 on the first .csv it will always be in column 7. Ideally be able to save different mappings for different ecommerce platforms, e.g. Shopify, Squarespace, etc.

    2 votes
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    completed  ·  1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please allow the service (CRL, etc) to be uploaded via CSV.

    Can add weight and format but not service. To add manually to each record takes too long.

    5 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    You are now able to map the required service for an order when importing a CSV file.

    If you have any questions regarding this, please do not hesitate to contact the Click & Drop Support Team.

    Thanks
    The Click & Drop Team

  12. When & How is Click & Drop going to show the delivered information for Standard parcels using the new barcode label

    We were promised that this summer if we upgraded to barcode labels we would be able to check that the parcel has been delivered. How is this going to show in C&D and wen ?

    17 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 6 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. 5 votes
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    completed  ·  1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  15. Bulk processing

    I wish I could select the orders for postage, enter the weight for all selected if the same , and have the option to chose type of postage for all select orders.
    ATM I have to go through each order, weight, type of label, confirm generate label. I counted it takes 7 clicks for each order! On top of that I have to scroll down the page as not all info fits on the monitor, to speed the process I minimise the text size to fit all the required info.Times that by 75 orders per day, it's over one hr…

    11 votes
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    completed  ·  2 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  16. Check ebay addresses

    Many ebay addresses are defective (missing house number or street or wrong post code). Instead of printing what is imported auto check against post code database and flag the incorrect ones.

    NB ebay have zero interest in fixing their address data.

    3 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  17. Remove the auto manifest.

    The auto manifest should be an option, perhaps, not mandatory.

    3 votes
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    3 comments  ·  Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Auto Manifesting was updated in Click and Drop on the release on Monday 12th September. We will now only auto manifest if a customer has produced a label and not manifested that day. We will not Auto Manifest at a weekend or Bank Holiday and if we do Auto Manifest, we will submit all orders to OBA in a single batch.

  18. Not ask on EVERY order to click that your not sending anything you shouldn't!

    It is silly to have to click the "I am not sending anything stupid in the mail "checkbox on every order. There should be one check box for all the orders before you send to manifest.

    22 votes
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    2 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  19. Filtering in orders to manifest

    It would be a good idea if we could filter the status in orders as at the moment all orders including manifested orders are shown so it makes it time consuming to select only the ones required for manifesting that day.

    3 votes
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    completed  ·  1 comment  ·  Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
  20. Show the pricing

    … they have it on for journey 1 & 2 but not 3 … would be a big plus

    106 votes
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    80 comments  ·  Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    The price for manifested orders is now shown once manifesting has been completed.

    Should you have any questions regarding this please do not hesitate to contact the Click & Drop Support Team.

    Thank you
    The Click & Drop Team

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