General
-
EKM Intergration
Hello, please consider integration with EKM.com.This would be very useful. Thanks
377 votesWe are pleased to announce that we have completed our direct integration with EKM. For more information, please see our help guide: https://help.parcel.royalmail.com/hc/en-gb/articles/360028740453-How-to-integrate-your-EKM-store-
-
Click & Drop Integration with Bluepark
A lot of users on the Bluepark ecommerce platform use Click and Drop with no easy means to import and send 100s of daily orders. Orders were previously imported over to DMO via NetDespatch but this has since been shut down.
222 votesWe are pleased to announce our direct integration with Bluepark is now complete.
For more information, please see our help documentation: https://help.parcel.royalmail.com/hc/en-gb/articles/360022839554-How-to-integrate-your-Bluepark-store -
We would like to be able customize the packing slips that go with the parcels. We would like to include our logo, company address, customer
We would like to be able customize the packing slips that go with the parcels. We would like to include our logo, company address, customer care number etc.
Many thanks162 votesAs of our October 2018 release, this feature has now been added to Click & Drop.
Thank you all for your feedback and suggestions. -
A better process for refunds need to be put in place - I cannot post a form every time!
It was difficult enough when I had to call customer service to get a refund on International Items (the old system only allowed you to apply online for UK postage).
Now we're expected to complete a form and pay postage to send this by mail. I need to amend an order from Letter to Large Letter which will actually cost me more to post the form than to just lose the difference in postage cost!
If I'm going to lose 65p every time I need a refund it's going to become very expensive! (and I can't save them them up…
114 votesWe are pleased to announce that you can now apply for refunds for your Click & Drop orders online.
For more information, please see the following help guide: https://help.parcel.royalmail.com/hc/en-gb/articles/115001529593-Applying-for-a-refund-Personal-customers- -
Show the pricing
… they have it on for journey 1 & 2 but not 3 … would be a big plus
106 votesThe price for manifested orders is now shown once manifesting has been completed.
Should you have any questions regarding this please do not hesitate to contact the Click & Drop Support Team.
Thank you
The Click & Drop Team -
Create a Repeat / Duplicate of Previous Order
Often I need to repeat a previous order (e.g Item lost/wrong item sent/ faulty item sent) - Instead of having to create a manual order from scratch it would be great to be able to select the original Order No and in 'Next Action' box be able to select 'Create New Duplicate Order'
96 votesThank you all for your suggestions. We have recently implemented our ‘Clone order’ functionality which covers the basics of creating repeat/duplicate orders, and we are continuing to work on more improvements to manual order creation in the future.
-
Integrate woocommerce
Integrate woocommerce to Royal Mail Click and drop please. it will be a boon to a lot of customers of royal mail
79 votesThis feature has been implemented, and Click & Drop can now integrate with WooCommerce stores.
-
Landscape DL Envelope Format
I have been an online postage customer for a number of years whilst representing a number businesses. Prior to "Online Postage", I used "SmartStamp". I found both offerings to be extremely beneficial in the sending of business mail.
I note that online postage is being replaced in 2018 and the only option will be to use Click & Drop.
Whilst Click & Drop seems an excellent option for traders using the eBay and other marketplaces, I rarely buy and sell products and simply use the Royal Mail website for business mail. As a result, purchasing dispatch note labels is of…
74 votesHi,
We are pleased to announce that the functionality to print labels in a landscape orientation for letters is now available in Click & Drop.
Should you have any questions with regard to this please do not hesitate to contact the Support Team at clickanddropsupport@royalmail.com
Thanks
The Click & Drop Team
OBA Customers can find more information about other features included in the latest release at https://help.parcel.royalmail.com/hc/en-gb/articles/115004554734-Latest-release-information-Online-Business-Account-customers-Non-OBA Customers can find more information about other features included in the latest release at https://help.parcel.royalmail.com/hc/en-gb/articles/360001157233-Latest-release-information-Personal-account-customers-
-
Please confirm whether post offices accept Click and Drop
Shoplands post office AL8 7RH are now saying that no post offices accept Click and Drop International Tracked and Signed anymore.
Please can you confirm whether this is correct or not?
71 votesHi and thanks for your comment, all Post Offices should except Click & Drop mail with the exception of the Tracked services.
If you have encountered issues, we would urge you to contact the customer service team who will be able to help you:
https://personal.help.royalmail.com/app/contact -
71 votes
The Etsy integration with Click & Drop is now available to all users. A guide for this can be found at:
https://help.parcel.royalmail.com/hc/en-gb/articles/115004933034-How-to-integrate-your-Etsy-storeIf you have any questions with regard to the Etsy integration, please do not hesitate to contact the Click & Drop Support Team, who will be happy to help.
Thank you
The Click & Drop TeamMore information about the features included in the latest release of Click & Drop can be found at:
https://help.parcel.royalmail.com/hc/en-gb/articles/115004554734-Latest-release-information -
Provide the tracking we were promised over 12 months ago for LARGE LETTERS
95% of my postings are large letters, I was talked into switching to Click and Drop in 2016, even though I said I mainly send large letters. RM said no problem
12 months later STILL waiting every time I ask, the reply its coming soon.
I am being scammed daily by claims of non receipt, cant use signed for as most products £9.99, so would eat up all of my profit.
PLEASE sort this out NOW Royal Mail !!!
65 votesDelivery confirmation on large letters for OBA customers has now been activated in Click & Drop and customers can now see the delivery confirmation number in the tracking ID field and click to see the delivery status in our tracking systems. This is also fed to marketplaces if mark as despatched is selected and also in the reports area within Click & Drop.
Click & Drop Support
-
customs label date and signature auto completed
As someone who posts hundreds of items to the USA it is annoying to have to date and sign each customs label by a pen, when the date can easily be generated and printed onto the customs label and a signature can be uploaded to click and drop and printed onto customs labels automatically similar to how Amazon handle custom labels.
60 votesWe are pleased to announce that we have now added this feature into Click & Drop.
For more information on how to add a custom image, please take a look at our help guide:
https://help.parcel.royalmail.com/hc/en-gb/articles/360019799533-How-to-set-default-customs-information -
Single "end of day button
We're migrating from DMO, which has an easy single-button "end of day" process. I know that C&D as the "Manifest" option, but without meaning to be rude to my users, it's testing their brainpower.
Please could you enable a single button end of day process which manifests all orders produced since the last end of day.
thank you
59 votesThis feature request has been completed. A ‘Manifest all applicable orders’ button has been added to the Dashboard.
-
Have the ability to print labels in a specific order
I would like to be able to sort the labels prior to printing to make the matching excerise easier (for example alphabetical order). A similar sort facility as to that on the front screen would be great.
56 votesWe have now implemented several options in your label format settings page to allow the print order of labels to be specified.
-
Scrap the premium rate phone number for technical support
Please scrap the premium rate phone number for click and drop support.
55 votesThank you all for your suggestions. We have replaced our 08 numbers with 03 ones. For our updated contact details, please see this guide: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
-
Custom promotional message on label
When using the 6x4 label template there is a box at the bottom of the label for "Sender's reference". There is also a blank space after this reference, it could be useful if we could use this space for our own promotional message (either definable in the label template or as a field within the order import) or perhaps a small image/logo.
50 votesAs of our October 2018 release, this feature has now been added to Click & Drop.
Thank you all for your feedback and suggestions. -
Make the Large Letter Delivery Confirmation work.
When clicking the Delivery Confirmation number from Click & Drop, the main RM site says service not trackable.
When emailing support they are able to manually check it, would just like it to work for us.
48 votesThank you for your suggestions. There were some initial technical difficulties with large letter delivery confirmation, however the functionality now works correctly for all our customers.
-
Selecting the position of a label to be printed
In the, soon to be defunct, On Line Postage system you are able to click to tell the 'system' which label position on a sheet of 2 or 4 you would like to print. Why have you gone back to the ark by not having this on Click and Drop? I run a very small business and have sporadic orders. I have logoed labels. At the moment I just click on the label position I want to use in the On Line Postage system and it's printed out. Lovely! I tried the Click and Drop system today...if I want to…
47 votesWe’re pleased to announce this functionality is now available for customers accessing Click & Drop with Paypal. To access this feature, click on settings and templates, choose the A4 template and 4 per A4 option. You will then be given the choice of where to start printing when you print your label.
Thanks for you patience whilst we delivered this feature.
Click & Drop Support
-
faster integration with ebay and amazon
Speedier downloading would be a welcome improvement. Constantly refreshing the page in hope that the orders will arrive so i can finsh up for the day and get to the post in these very limited windows we have to operate in now
35 votesThank you for your suggestions. We have been working on a variety of improvements to the speed at which orders import into Click & Drop from various marketplaces including eBay and Amazon, particularly where speeds were affected by high demand.
We will continue to monitor and work on further improvements to this where possible.Many thanks,
Click & Drop support
-
Populate CN22 Forms From Uploaded Products/Auto-Populate from API
We currently have the value added and 'other' selected by Click & Drop by default but adding the product description (linked to the SKU?) and weight (already stored) would save a lot of time. The SKU appears on shipping label already so there is some form of integration.
35 votesWe are happy to announce that this functionality was added as part of our last major release. Thank you all for your suggestions.
- Don't see your idea?