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  1. Show Tracking Status in Click & Drop

    When sending an item tracked it would be very helpful to have an extra column showing the different stages of that items stage - so at a glance you can see the delivery status, filter by undelivered etc.

    This would save clicking on each item and regularly checking.

    50 votes

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    9 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Clone Manifested Orders

    I would like to be able to clone from a manifested order, not just orders that are new.

    There are times i need to resend an order out to the same customer. Could be to replace a faulty item as an example. Rather than having to recreate a postage label from complete scratch. It would be good to go to the manifested order and have the option for a drop down "Re-Create Postage Label" along with "Re-Generate Paperwork".

    This new "Re-Create Postage Label" option goes straight to creating a "New Order" but has all the customers name and address in…

    50 votes

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  3. Bold Print for more than 1 qty ordered for an item

    Prior to last release, any item that was ordered with a quantity more than 1, was shown in Bold. This has now disappeared. This was a very useful for order packing to ensure the right quantity is sent.

    Can you please reinstate this functionality.

    36 votes

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  4. Display 4 SKUs as a minimum

    Printed labels should display 4 SKUs as a minimum and then the plus more. eBay seller like ourself have offers such as buy 2 get 2 free and buyers are allowed to choose 4 variants. This means 4 SKUs should appear ideally before the "Plus More" shows.

    This slows down dispatch times hugely as each order has to be checked on CnD for the full SKU list and then written on the label. There is plenty of space on the label in the SKU box as apart from the customer order and CnD label number we have nothing else appear. …

    18 votes

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  5. Send dispatched email through EKM integration by passing "true" on send email attribute in addition to tracking number

    Tracking number is now sent to EKM through the integration, but an option to send a "true" value back on the "send email" attribute would trigger an automatic dispatched email from EKM to the buyer, as happens with eBay.
    Could this be optional in the integration, as EKM currently don't have a permanent Bcc in the email template to send a copy of the email to review platforms, which needs to be added manually for each batch of dispatched orders.

    10 votes

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    Dear User,


    Click & Drop allows you to specify the state returned to EKM when an order is despatched, including non-despatched states. This will allow you to both update your store, and avoid the email being sent automatically before you have had the opportunity to add the BCC address. 


    Kind regards


    Click & Drop Team

  6. Add more Payment Options

    The payment options on the 'Business' Click & Drop system are inferior to those on the 'casual' Send an Item system, in that in order to avoid PayPal all the card info has to be entered manually, including billing address, email etc that are pre-populated in the 'casual' system. Be great to have the same facility in both.

    Please consider adding a payment service such as WorldPay or Stripe.

    6 votes

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  7. Bug - restore Country of Origin to new CN22 customs labels

    The recent version (April 2020) of the CN22 customs label shows Harmonized System Codes, but no longer prints Country of Origin. Please fix.

    6 votes

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  8. Send the 'delivery confirmation' number to woocommere

    You currently send the tracking number and a delivery confirmation number to ebay. This is the exact same that you can and should do for woocommerce.

    Currently you only send the tracking numbers into the WC notes field, and you do not send the 'delivery confirmation' numbers.

    There is no reason why you cannot allow place into the WC order a note when there is a delivery confirmation number.

    Without this information our business is not able to keep track of delivery confirmations and does not allow us to manage and communication about the delivery status.

    A direct result, we…

    4 votes

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  9. searching and reordering past deliveries

    It would be really useful to be able to do a search of past orders (by name or postcode) to bring up past deliveries and to enable quick reordering. There's no option to do this. Also, tracking of parcels should automatically link to the order without having to so a separate track and trace search

    3 votes

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    Hello, 


    Thank you for your feedback. Click & Drop has a search function at the top right which will allow you to identify past and present orders. 


    Kind Regards, 

    Click & Drop Support 

  10. Option to switch off the Commonwealth Games logo

    Option to switch off the Commonwealth Games logo from printing - this new forced addition to Click And Drop is unwelcome:

    1. it wastes a lot of ink/toner,
    2. it is distracting on the label, increasing the chances of mis-delivery
    3. for international customers, very few people care, especially outside of Commonwealth countries
    4. for international customers, it looks suspicious from a customs' point of view as though there is something in the package that isn't in the e-customs data.

    Please add a switch so we can disable it.

    3 votes

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  11. Mark orders as despatched on channel - Ability to exclude certain products to fix VTR issue

    A big issue at the moment is trying to manage Amazon's VTR when we send letters,

    A quick and simple way this could be handled is having the ability to stop Click and Drop marking certain orders as despatched.

    For example, If I could select a product in click and drop (a low value item that we send by letter) not to mark as despatch on Amazon, we could log into Amazon and Mark as despatched on there platform with the option Stamps / Franking Option which does not count towards Amazon's VTR

    3 votes

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  12. Add 'collection' option to click & Drop accounts

    Stop having to log out of a Click & Drop online account to be able to arrange collection from home address. Presently this is the only way to arrange and pay for collection, which negates the useful integration features of the account, and prevents customers spending more money with you....

    3 votes

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  13. Whats going on with C+D Add a new Address Book Entry page

    I use firefox which is up to date. When i added a new address to the address book in C+D the pop up page which you fill in had a side scroll bar.
    Now that is missing.
    The only way to get to the "Create new address book entry" button and the "cancel" button at the bottom of the popup page is to set the zoom of the page at 60%. Then the text is so small i can't read it sometimes.
    There is a horizontal scroll bar, which scrolls to blank space, and is completely unnecessary as you can…

    2 votes

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  14. More convenient 'End of Day' report

    It would be handy to have a concise list of all the orders that have gone out in a day.
    Maybe an option to print alongside the manifest?

    The reports produced by 'Click & Drop' feature every single bit of info possible, and takes many minutes every day to delete enough stuff to fit on a piece of A4!
    (your user manual suggests you can edit the columns before producing the CSV, but this is not the case)

    2 votes

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  15. Change wording to reflect customs documents needed for sending to the EU

    Your wording on the postage paid for page says this : "Once you have placed your labels and - if sending outside of the European Union (EU) - your customs declaration forms onto your items, you can choose to either:"

    You need to change that as the customs declaration forms are also need for postage to the EU now.

    2 votes

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  16. Allow old "store postage method" entries to be deleted from the list of methods used in shipping rule creation.

    "Store postage methods" are automatically imported from our webstore into click & drop. We often change the name of these methods to reflect current shipping estimates.

    This means we have a huge list of 40 shipping methods to sort through when creating a new postage rule. Every single postage method that has ever been used in our store is found in this list when creating a new rule.

    I would like to delete the old, redundant postage methods from this list (or just let me delete all of them and re-import the ones in use right now).

    2 votes

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  17. export to xls is creating an xml file instead of xls

    Recently the manifested orders export function is generating an xml file but labeling it as an xls - I have to open and resave it (after warnings by any sw that tries to open it). Oddly it doesn't do it all the time looks like there's a bug there?

    2 votes

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  18. Have labels in ZPL format as well as PDF

    PDF labels are great for simple "ebay" or "etsy" customers, but for SMEs using the API, and larger commercial integrations, the infrastructure on site means that there are multiple pick/pack stations, with networked Zebra printers. Seeing as ZPL is the predominant label format, it would make sense to have the server send labels in ZPL directly to the label printers.

    Just specify an option on the API call to choose the label format.

    2 votes

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    Thank you for your suggestion. You can already support a multi-workstation label printing process using separate user accounts on each workstation and print assist. 


    If you require ZPL format for other reasons, please add another suggestion.


    Many thanks, the Click & Drop team

  19. Show Customer Upgraded Postage on Click & Drop from Amazon / eBay

    Show customer upgrade on postage via eBay or Amazon on click and drop. if customer has chosen an upgrade or even free deliver, please show it on the options, so we can apply what they require. visually this is needed

    2 votes

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    Hello, thank you for your suggestion. This is already possible in the Order Details pane and is shown as 'Store Postage Method'. Furthermore, you can build shipping rules to apply postage automatically according to the 'Store Postage Method' selected by your customer at the point of sale. 


    Kind regards


    Click & Drop Team 

  20. Send delivery confirmation number to Squarespace

    The Squarespace integration is currently lacking the ability to send the delivery confirmation number from Click & Drop to Squarespace.

    This means if you mark the orders as despatched via Click & Drop, the customer is sent (untracked_service) in their dispatch confirmation email - which is confusing and not a great customer experience.

    This feature is available via Shipstation so it is possible.

    2 votes

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