It was difficult enough when I had to call customer service to get a refund on International Items (the old system only allowed you to apply online for UK postage).

Now we're expected to complete a form and pay postage to send this by mail. I need to amend an order from Letter to Large Letter which will actually cost me more to post the form than to just lose the difference in postage cost!

If I'm going to lose 65p every time I need a refund it's going to become very expensive! (and I can't save them them up and send together as you only have 14 days to claim)

I have been an online postage customer for a number of years whilst representing a number businesses. Prior to "Online Postage", I used "SmartStamp". I found both offerings to be extremely beneficial in the sending of business mail.

I note that online postage is being replaced in 2018 and the only option will be to use Click & Drop.

Whilst Click & Drop seems an excellent option for traders using the eBay and other marketplaces, I rarely buy and sell products and simply use the Royal Mail website for business mail. As a result, purchasing dispatch note labels is of little interest to me. In fact, having reviewed all options under "Click & Drop", there only appears to be the facility for the printing labels in 3 formats- none of which are suitable for business mailing!

The majority of my mail is in the form of DL envelopes so, a 6x4 "portrait" label will not be an acceptable format and will likely end up with Royal Mail refusing the delivery (i.e. it is stated that accepted practice for the addressing of DL envelopes is that they are "landscape" with the address to the left and the stamp to the right hand corner).

My requirements are not sufficiently high to warrant a franking machine. However, I do need a level of accountability in my postage so that I am able to prove to clients that the postage I purchase has been used for their needs. Online Postage offers this accountability and saves a considerable amount of time in having a certificate of posting prepare by Post Office staff for all standard mail. 20 or 30 letters per month would "waste" 40-60 minutes of time in an (already) "overworked" Post Office.

Please could you clarify whether there is any intention of extending "Click & Drop" to cover standard business mail (a simple "DL" template or "small format" label template (I still have over 100 redundant sheets of "SmartStamp" labels) would suffice)? Alternatively, is it your intention to reduce your Online Postage offering to "parcel senders" with the intention of removing the service for standard business mail? If the latter, I had better start "buttering up" the staff at my local Post Office in advance of the removal of Online Postage in March 2018.

I look forward to receiving feedback on this matter and am positive I am not the only business owner who faces the same issues and is concerned about the future of Royal Mail postage.

Kind regards

In the, soon to be defunct, On Line Postage system you are able to click to tell the 'system' which label position on a sheet of 2 or 4 you would like to print. Why have you gone back to the ark by not having this on Click and Drop? I run a very small business and have sporadic orders. I have logoed labels. At the moment I just click on the label position I want to use in the On Line Postage system and it's printed out. Lovely! I tried the Click and Drop system today...if I want to print batches of four labels it's great. Anything less than that, and let's face it who prints in batches of four all the time, you now have labels left over that can't be used - you can turn an A4 sheet once but you'll still be left with an unusable label at top right and bottom left as you look at the screen.

Why isn't that simple idea from On Line Postage on the Click and Drop system? Surely it's not beyond a techie person to add a little icon to allow you to choose which label position is needed if you select 2 or 4 label printing but only have one label to print? It's a waste of paper to leave unprinted labels in situ on the sheet and it's a waste of trees to print out a whopping great big A4 sheet of paper with a tiddly label on it which you then have to stick on the parcel with sellotape (which I stopped using as they can easily come adrift or get torn)