General
91 results found
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Show Tracking Status in Click & Drop
When sending an item tracked it would be very helpful to have an extra column showing the different stages of that items stage - so at a glance you can see the delivery status, filter by undelivered etc.
This would save clicking on each item and regularly checking.
50 votesHello,
This was completed in our 7.23 release in November 2021. You can add the tracking status column to the manifested orders grid using the column configuration settings found at the top right of the grid
Kind Regards,
Click & Drop Team
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Clone Manifested Orders
I would like to be able to clone from a manifested order, not just orders that are new.
There are times i need to resend an order out to the same customer. Could be to replace a faulty item as an example. Rather than having to recreate a postage label from complete scratch. It would be good to go to the manifested order and have the option for a drop down "Re-Create Postage Label" along with "Re-Generate Paperwork".
This new "Re-Create Postage Label" option goes straight to creating a "New Order" but has all the customers name and address in…
49 votes -
Bold Print for more than 1 qty ordered for an item
Prior to last release, any item that was ordered with a quantity more than 1, was shown in Bold. This has now disappeared. This was a very useful for order packing to ensure the right quantity is sent.
Can you please reinstate this functionality.
35 votesDear User,
We can confirm that the despatch note will transform product lines to bold text where there is more than 1 unit.
Kind regards
Click & Drop Team
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Support Cloning Despatched Orders
Often, a customer returns a despatched item to swap for a different size, etc. It is currently not possible to generate a new label using the name & address details from an existing despatched order. Instead, the label for the replacement item needs to be created from scratch manually. Suggest providing a new option in the drop-down "action" box when looking at a past label order, to create a new label order using the same name, address and contact details.
22 votesCloning of manifested orders is now available as a feature in our beta Manifested Orders Grid. We have a help guide explaining how to clone orders.
Many thanks,
Click & Drop Team
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Return Label Option
Could we have a way we can just click on issue returns label for items already sent, it will then bill us and allow us to send to our customer,
At the moment, we have to purchase a Returns Label on personal Click & Drop, with an unregistered account.
C&D already has all the information needed on parcel weight and size. Just need the option added using the same information but going from them to us.
20 votesHello and thank you for your suggestion.
You can purchase Tracked Returns labels in single or in bulk here:
https://business.parcel.royalmail.com/settings/miscellaneous/
Alternatively, you can set a tracked return label to be generated with any given service in your account settings.
Tracked Return labels are only billed to your account if used, meaning you can offer an improved experience to your customers, and reduce your administration for returns, by including a return label in your shipment without any cost if the label is unused.
Many thanks
Click & Drop Team
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Tracking: Show a shipment has been 'Collected'
When using the "Book a collection" service, It would be nice if the scan that the postman did on collection would update the tracking status.
18 votes -
Display 4 SKUs as a minimum
Printed labels should display 4 SKUs as a minimum and then the plus more. eBay seller like ourself have offers such as buy 2 get 2 free and buyers are allowed to choose 4 variants. This means 4 SKUs should appear ideally before the "Plus More" shows.
This slows down dispatch times hugely as each order has to be checked on CnD for the full SKU list and then written on the label. There is plenty of space on the label in the SKU box as apart from the customer order and CnD label number we have nothing else appear. …
17 votesDear Users,
This request has now been implemented. Thank you for your suggestion.
Kind regards
Click & Drop Team
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Tracking status
Tracking status, Click & Drop says this feature has been completed, but when I go to Reports, Manifested orders. The tracking status header is showing but there is no tracking information. Can this be sorted out as this would be very useful feature to keep check on the progress of our tracked mail we send via C&D without having to check each item individually .
12 votes -
Tracking Number is Missing on Click & Drop Desktop Results
Since the last update the tracking number is no longer returned in the results csv when importing orders with Click & Drop Desktop.
10 votes -
Unable to search orders that are manifested
Hello. I used to be able to do this, but as of lately it doesn't work...
Basically when I search an order ID or using a buyer's post code for example, then click the order (using the search bar/results in the top right corner), nothing happens! I want to view the order information, get the tracking number etc, but I am unable to do so! on manifested orders (if the order is not yet manifested, it allows you to check the details, but not once manifested).
So imagine this situation (I am in now), a buyer asks me for a…
10 votes -
Send dispatched email through EKM integration by passing "true" on send email attribute in addition to tracking number
Tracking number is now sent to EKM through the integration, but an option to send a "true" value back on the "send email" attribute would trigger an automatic dispatched email from EKM to the buyer, as happens with eBay.
Could this be optional in the integration, as EKM currently don't have a permanent Bcc in the email template to send a copy of the email to review platforms, which needs to be added manually for each batch of dispatched orders.10 votesDear User,
Click & Drop allows you to specify the state returned to EKM when an order is despatched, including non-despatched states. This will allow you to both update your store, and avoid the email being sent automatically before you have had the opportunity to add the BCC address.
Kind regards
Click & Drop Team
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'Create Order & Apply Postage' Button Not Working in Beta
After manually adding address on the beta version, the "apply postage" button is saving the entry and not going to the "apply postage" page.
Have tried this on multiple browsers and the same issue exists.
9 votesHello and thank you for your suggestion. This will be resolved in our coming feature release.
Many thanks
Click & Drop Team
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Beta Orders Grid Doesn't Display 'Generate Labels' After Applying Postage to a Batch
In the current version, as soon as you apply postage to a batch, you can generate labels from a displayed link, but with the March 2023 Beta version, after applying postage you have to scroll manually to the top of the screen, click 'Batches' then generate labels. Very time-wasting compared to the current method. Also, when we have several staff working on dispatching at the same time, it is not clear which batches are which and this really slows down the process and disrupts the dispatch flow. Please put back the 'Generate Labels' link after applying postage, thanks.
7 votesHello, thank you for highlighting this. You should now be able to view the generate labels link immediately after applying postage to a batch of orders.
Many thanks,
Click & Drop Team
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Support IOSS on Letter Format Shipments
Small items of value that are sold by small businesses in the UK (through platforms such as Etsy) and sent to the EU have to be posted as a large letter in order to meet IOSS rules because Royal Mail does not print IOSS on a letter sized envelope.
Printing IOSS on a letter would save EU customers who have paid VAT at the point of ordering from paying VAT once again on receipt of the package This is more expensive than it needs to be for both parties because items such as a greeting card, a small pack of…
7 votesThanks for your suggestion. Royal Mail made changes in 2019 to reflect the Universal Postal Union requirements regarding items of Non-Personal Correspondence (NPC), ie Goods. Many countries only accept NPC as Parcel format and wherever possible Royal Mail has retained an up to Large Letter format. IOSS, and other pre-registered VAT Schemes, are available for all NPC products and ‘letter-sized’ goods may be sent on these services. All goods must be sent on NPC services as they require full electronic Customs Data and electronically processed Customs Declarations.
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Clicking an Order in the Search Box Doesn't work
If I search for an order in the search box it will appear, but then when I click on the order in the search, nothing comes up. So as of now cannot see and view any historic orders and print off proof of posting or tracking numbers etc
7 votes -
IOSS reporting for 'documents'
We sell books, which occasionally are quite heavy. If a book or set is over 2 kg, we cannot use the 'parcel' field on Click & Drop. We have been assured that we can, however, send them as 'documents' as long as no personal correspondence is included.
However, if I select 'documents' the IOSS box in the customs field disappears. I am aware that Click & Drop is not currently set up for IOSS reporting for items marked as 'documents,' but it is necessary for our particular business to be able to do so. Our customers have already paid the…
6 votesHi, we now support the IOSS scheme on Document Format shipments.
Many thanks
Click & Drop Team
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Add more Payment Options
The payment options on the 'Business' Click & Drop system are inferior to those on the 'casual' Send an Item system, in that in order to avoid PayPal all the card info has to be entered manually, including billing address, email etc that are pre-populated in the 'casual' system. Be great to have the same facility in both.
Please consider adding a payment service such as WorldPay or Stripe.
6 votes -
Bug - restore Country of Origin to new CN22 customs labels
The recent version (April 2020) of the CN22 customs label shows Harmonized System Codes, but no longer prints Country of Origin. Please fix.
6 votes -
Allowing to see who dispatched an order after manifesting!
It would be far more helpful if we could see who has dispatched something after we have manifested. This is something we used to be able to do a year or so ago. We would then be able to see what department/ person has dispatched an order when it has left our warehouse. Would be more helpful for customer service purposes.
5 votes -
New Orders Grid: Product Name is Truncated. Show Full Product Name
The new beta Orders Grid is less-usable for our business as the product name is truncated, showing ... at the end.
Our unique product code to identify the item that was sold is at the end of the product name, therefore we will have to manually check eBay + Amazon to see what the customer has actually ordered.
5 votesHello, we have now added the full product name when you hover over the product.
Many thanks,
Click & Drop Team
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