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  1. Manifests failed - unable to generate paperwork

    When manifesting orders the following error occurs:

    'Sorry, we were unable to generate your paperwork. Please quote reference 'd4193bf9' if contacting us for help.'

    This issue has been happening for over 3 weeks, it seems to only affect Tracked items. We're then forced to use an Emergency manifest for the driver and manually dispatch all orders on the specific sales channels. Absolute nightmare when you've got several hundred orders to dispatch.

    Unfortunately the issue is difficult to replicate and only occurs every 2 or 3 days. We've spoken to C&D support team several times over the last few weeks and…

    5 votes
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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We are sorry but we aren’t able to troubleshoot any specific account issues via UserVoice.
    We would urge you to contact our support team and give your account number and the numbers of any affected manifests.
    They will be able to pass these details to our development team who will be able to fix the issue for you.

    Many thanks,
    Click & Drop

  2. Keep custom columns showing on orders page

    When selecting a custom column, eg 'Store Postage Method', this is not saved so you have to select it each time you log back in.

    1 vote
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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion.
    Your column options are saved in the cache and cookies on your machine or device.
    Please check your browser version is up to date, and that you don’t have any browser security settings to to automatically delete cookies.

    Kind regards,
    Click & Drop support

  3. Items stuck at Despatched, won't manifest

    We have 37 items which are stuck at Despatched, and will not manifest. These have built up over the last couple of days, with Click and Drop throwing up error messages when we try to manifest just before collection time - it works fine earlier in the day.
    We have phoned up accounts, and there is nothing wrong with our billing.

    RM have collected these items as they were already loaded onto the van, and they didn't have time to unload, but obiouvlsy we don't want a fine for shipping non manifested items.

    If we try and manifest them now,…

    2 votes
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    3 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestions.

    We are continually making improvements to this process, but unfortunately, errors can sometimes occur during manifesting.
    Where possible, you should aim to only perform one manifest per day.

    Please contact our support team about this and provide them with your account number, and the numbers of any orders/manifests affected. They should pass this information onto our development team who can fix the issue for you.

    For security reasons, this has to go through our support team first so your account can be verified. We cannot ask you for any personal account information over UserVoice.

    Many thanks,

    Click & Drop

  4. Since latest update my click & drop won’t fit to my I phone screen

    Click and drop no longer fits to my I Phone screen since the latest update

    3 votes
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    3 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  5. Is it correct post offices get fined for accepting click & drop mail

    I just went to my local Malting lane CM8 1EE post office , with my click & drop mail, for the supervisor to say they no longer accept click and drop mail, as they will get fined if they do so. Surely this can’t be correct, am I going to have to look for an alternative courier for my mail?

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Congratulate a member of Royal Mail

    Provide a tool for customers to give 'positive' feedback about Royal Mail staff. I am always so impressed how great the Click & Drop Staff is. The guys who collect our mail and recently Michael from the Vitoria Delivery Office (9 Howick Pl, Westminster, London SW1P 1AA). Royal Mail would certainly enhance its employee experience and most likely learn a lot about its customer facing employees. Please pass along my thanks to Michael! I hope Royal Mail HR will act on this.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Unable to generate paperwork. Please quote reference '88704eb5

    Hi,

    As of this morning we're currently experiencing the following error on C&D:

    'Unable to generate your paperwork. Please quote reference '88704eb5'

    We're unable to generate any labels.

    Is anybody else experiencing this issue?

    Kind regards

    4 votes
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    completed  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ability to confirm Return Address upon applying postage (for Dropshipping purposes)

    When order are imported from a platform, that are to be DROPSHIPPED, the address to send to is correct - however the Return Address that will print on the label will be mine (as this is set as default).
    The Return Address must say MY customer's address - not mine (as I am sending ON BEHALF OF my customer).

    I currently have 10 Trading and Return Addresses set up, although any of my 100+ registered customers could potentially send me a Dropship order.

    What I am requesting is the facility to be able to confirm or choose the Trading company…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion.
    The best way to do this is to import your orders via CSV, either manually, or through our Click & Drop Desktop app, and map a ‘trading name’ column.
    This way you can import multiple orders and specify a different return address per label for each of them.

    Kind regards,
    Click & Drop support

  9. Explained tutorials about OBA and C D manifests

    I set up my C D with OBA but after I print the labels and manifested them in CD, I don't know if I need create a manifest in OBA account as well. I was looking at the invoices tab OBA but nothing has added.. Nobody is answering me at the emails sent.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Orders have stopped coming through (17th Aug 2020) tracking numbers not returning

    Since 9am this morning, no more orders are coming into click and drop (I have 3 seperate channels -neither one is working) plus the labels I generated at 9am have not had their tracking numbers updated on any of the channels. Currently on a 60 min wait to speak to advisor. Can anyone from the team update here?

    4 votes
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    completed  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add integration with Squarespace

    Please integrate with Squarespace! Importing orders via desktop is a lot of hassle. I used to love this service when I was selling with Etsy and now it’s making me regret moving to my own website!

    40 votes
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    79 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Get a live chat support please!!!!

    Rather than having to phone up royalmail, and spend ages on the phone because you can't have full amount of staff in the office for support.
    Get live chat support, and let them work from home please!!!

    I would life so much easier!!!

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Please put an option to hide postage paid on click and drop , clearly it s a thing that all small businesses want. Thank you

    This option is needed for small business. For large letter ,parcel (over 100g) , parcel over 250gram etc, there is a huge difference in prices for international and can happen that cost less or more . The customers will complain, they don t think about how much cost us packaging, elvelopes, ink, labels , stickers, etc etc. Please we really need an option to hide asap.
    Other countries have tracked and very low cost. I had an item posted tracked for only 5 dollars from usa and other companies doesn t show price at all. I really don t understand…

    16 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Have option to hide postage cost on labels

    Have the option added in settings to stop 'Postage Cost' appearing on labels printed. As its built into the QR code for post offices.

    15 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. just let us buy the post online with out all the click and drop nonsense

    its realy good idea you go online pick a postage service and pay a label is generated and you print it,

    what is the point of click and drip for the private sector and why do i keep being transfered to click and drop

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. please increase the size for the customer address back to the previous size.

    Postmen/Postwoman are going to make accidental mistakes posting through the wrong mailbox as the font size has decreased. Why is a label that is 15cm by 10cm have such a small customer address when this is the most important element for correct delivery by the postman.
    Thank you.

    24 votes
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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you all for your suggestions.
    We have made a change so that the font size will return back to the previous size. however, for longer addresses, the font will shrink slightly to make sure the address fits.

    Click & Drop support

  17. Privacy and Security Issue with C & D New Release

    You have recently changed the Customs Form Layout which includes my personal name and business address along with signature at the bottom. So its free now for someone to relate my name to the signature. I am not happy as this is a privacy and security issue. How do I remove my name from the CN22 form, Im ok with the business name and address being there. This needs to be addressed urgently

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion.
    The name displayed on your customs documents is the name you have entered in your Settings > Trading names.
    You are free to change this at any time.

    Many thanks,
    Click & Drop support

  18. faster integration with ebay and amazon

    Speedier downloading would be a welcome improvement. Constantly refreshing the page in hope that the orders will arrive so i can finsh up for the day and get to the post in these very limited windows we have to operate in now

    35 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We have been working on a variety of improvements to the speed at which orders import into Click & Drop from various marketplaces including eBay and Amazon, particularly where speeds were affected by high demand.
    We will continue to monitor and work on further improvements to this where possible.

    Many thanks,

    Click & Drop support

  19. a big thank you

    Thank you !!!
    I made a big mistake, paid for and printed the wrong size labels to send Lockdown Easter presents to our 40 plus Rainbows and Brownies -I blame it on my inexperience but really it was because I didnt read the instructions properly. But Hey presto, the system allowed me to cancel those labels , input the info again--this time properly, all at once and not individually, and has now refunded me for the originals. so once again thank you, a great service I am looking forward to hearing from the girls that they have recieved their pressies.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please confirm whether post offices accept Click and Drop

    Shoplands post office AL8 7RH are now saying that no post offices accept Click and Drop International Tracked and Signed anymore.

    Please can you confirm whether this is correct or not?

    71 votes
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    115 comments  ·  Flag idea as inappropriate…  ·  Admin →
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