Hi - Would it be possible to now remove the Birmingham 2022 logo from the labels and going forward could this be more of an OPT IN to include on labels rather than it has to be included on labels - some of our clients prefer their logo's on the labels - thank you

I don't need the Certificate of Posting - I get an email receipt anyway. I do want to print the shipping label on an 4x4 labels on an A4 sheet though. The Certificate prints over & wastes two labels unnecessarily.

It would be really useful to be able to do a search of past orders (by name or postcode) to bring up past deliveries and to enable quick reordering. There's no option to do this. Also, tracking of parcels should automatically link to the order without having to so a separate track and trace search

When manifests are scanned on handover this should automatically generate a handover scan (and upload to each store) for each tracking number associated with the document.

This would save us all a lot of time and money and we could put this issue behind us.

Option to switch off the Commonwealth Games logo from printing - this new forced addition to Click And Drop is unwelcome:

1. it wastes a lot of ink/toner,
2. it is distracting on the label, increasing the chances of mis-delivery
3. for international customers, very few people care, especially outside of Commonwealth countries
4. for international customers, it looks suspicious from a customs' point of view as though there is something in the package that isn't in the e-customs data.

Please add a switch so we can disable it.

It would be handy to have a concise list of all the orders that have gone out in a day.
Maybe an option to print alongside the manifest?

The reports produced by 'Click & Drop' feature every single bit of info possible, and takes many minutes every day to delete enough stuff to fit on a piece of A4!
(your user manual suggests you can edit the columns before producing the CSV, but this is not the case)

Site is too complicated. I am a personal customer wanting to send a parcel to a friend. Did I go to a business site? Couldn't understand all the stages. What is a 'Customer'? Is it the person sending or the recipient? It is not clear. No clear idea of what I have ordered until I have paid. Should be somewhere where it states the 'To' and 'From' before I pay.
Even the Feedback page is too complicated.

The IOSS number integrated into our trading name doesn't not automatically filter into the customs field on manually created orders. I've verified that the other customs/tax codes within our trading name for Australia, New Zealand, Norway, etc. do get included among the electronic customs data, but the IOSS number has to be manually input each time. Around half of our daily orders have to be created manually as they're from websites not (yet) integrated with Click & Drop, so this would be a huge help for us. Thank you.

Adding weight to Click & Drop then scrolling down quickly to select service can reduce the desired weight by 1 or 2 grams depending upon how far you scroll down page.

Seems strange but I regularly find you have to click outside the weight box to confirm and set value.

An example - booked Parcel at 995 grams, if I scroll down the value will change to 994 grams.

Just in case anyone else has found same problem.

Currently - safe place instructions are only realised upon printing the order out, unless each order is viewed individually.
Enable either the safe place instructions to automatically populate or alert the user that they are present for review.

Your wording on the postage paid for page says this : "Once you have placed your labels and - if sending outside of the European Union (EU) - your customs declaration forms onto your items, you can choose to either:"

You need to change that as the customs declaration forms are also need for postage to the EU now.

"Store postage methods" are automatically imported from our webstore into click & drop. We often change the name of these methods to reflect current shipping estimates.

This means we have a huge list of 40 shipping methods to sort through when creating a new postage rule. Every single postage method that has ever been used in our store is found in this list when creating a new rule.

I would like to delete the old, redundant postage methods from this list (or just let me delete all of them and re-import the ones in use right now).

Recently the manifested orders export function is generating an xml file but labeling it as an xls - I have to open and resave it (after warnings by any sw that tries to open it). Oddly it doesn't do it all the time looks like there's a bug there?

I get annoyed that all batches from new to previous batches are shown on screen, it doesn't allow you to select all, as that would select old batches. Needs to be quicker to select all.

PDF labels are great for simple "ebay" or "etsy" customers, but for SMEs using the API, and larger commercial integrations, the infrastructure on site means that there are multiple pick/pack stations, with networked Zebra printers. Seeing as ZPL is the predominant label format, it would make sense to have the server send labels in ZPL directly to the label printers.

Just specify an option on the API call to choose the label format.

A big issue at the moment is trying to manage Amazon's VTR when we send letters,

A quick and simple way this could be handled is having the ability to stop Click and Drop marking certain orders as despatched.

For example, If I could select a product in click and drop (a low value item that we send by letter) not to mark as despatch on Amazon, we could log into Amazon and Mark as despatched on there platform with the option Stamps / Franking Option which does not count towards Amazon's VTR

Show customer upgrade on postage via eBay or Amazon on click and drop. if customer has chosen an upgrade or even free deliver, please show it on the options, so we can apply what they require. visually this is needed