Hi, I was about to try out the new beta version of the create order page, however I was unable to use it as I could not find the “ORDER REFERENCE” field, I create my orders manually and I need to add a note here for me to know which product is this label for, otherwise I cannot use Royal Mail labels, I process over 60 orders per day and over 100 orders per Christmas term, I cannot lose this field otherwise I will not be able to use Royal Mail. My products are custom made orders and don’t have 1 specific sku which I can use hence the order reference is very important for me as this field appears on the printed label and I can easily check and apply the label on the correct package...

Asim

Whilst business accounts can create a manifes for proof of posting that the Post Ofice can simply stamp, personal account customers of Click & Drop do not have this ability (no idea why).

So, I queue up at the post office counter and hand it in, wait whilst they enter all of hte addresses by hand and then get my proof of postings.

I get home and find some proof of postings were not provided....

WHy not go paper free?

The Click & Drop system must surely recognise that the items have been scanned in at a post office and accepted - so why not just have an auto-generated proof of postage on the Click & Drop at this point, and save the Post Office work, queue waiting times, and waste paper!

I used it with the latest Chrome Browser (as recommended) and Windows 10 (as recommended) and the web interface WOULD NOT (display, download or) print my postage label.

Suggestion 1 - make the application work properly. It managed to create and download my proof of postage form ok, so no reason it could not have similarly produced my postage label.

Suggestion 2 - provide freephone help! To add insult to injury, I then had to pay a shedload of premium rate call costs while a (very nice) lady helped me to get a label (by using the UNrecommended browser!). A huge waste of my time and money, when the previous Print Online Postage service always worked perfectly.

When you send an item to a certain country only the relevant services should be appear and be available.
so for example we ship a parcel to czech republic, the only way you can ship to this country is tracked & signed, but all options are available, (signed or tracked)
If the service is not available for that country their should not be an option.
We have many items returned for this reason, but no refund , so you have to do a new label and pay twice.
This has been an issue since the launch of Click and drop but is still not resolved. I raise every time with account manager and I am told it is high priority but is clearly not.

ebay integration for non-EU countries does not allow you to input HS Tariffs or change the price of product on the C&D shipping page now, you have to go to product and back again, if it is going to be the customs rule now that these have to be done digitally then we need the chance to adjust the price of product and check HS code is right before committing to shipping, I refund TAX on ebay purchases made from outside the EU but as the ebay/C&D import as already took place then the product price is showing wrong to what I right on my CN22 for the shipment label

How on earth do you import (via dropbox) a order with more than 1 item?
I've avoided using items until now, but obviously I need to add electronic customs information now for some overseas countries.
I can see how you can give details on 1 item (and the example .xls shows this), but how on earth do you give multiple items within 1 package, each with a different country of origin and customs code???
I cannot find any documentation for this. At least with DMO, all information for on demand was in 1 document, so you knew where to look!
Giving another example upload file, with multiple items in 1 package, showing customs information would help

I tried using the service without creating account using the option for 'one-off or a handful of items'. In the pages I'd navigated to get there it had indicated I could use this for a few items at once. It took me through each item one at a time and I assumed I could go back and find all of them to group the labels on a page. It didn't - it seems the confirmation page was the only place I had the one-off chance to access each label. Now I have no way to access 2 out of 3 orders I've paid for! Why can't you a) make it clear you can only process one order at a time, and b) include a link in the confirmation email to the label PDF.

I’ve generated several Click and drop labels (for info, I’ve also created Royal Mail labels from within eBay.)

When trying to drop these at my local post office (to get proof of postage), I was told that I could no longer do this, and would have to go to a main distribution centre.

The counter staff showed me a print out of an email they had received which confirmed this (so it wasn’t just them refusing the items), and likewise members of online forums I’m signed up to have had a similar experience.

Please could you provide some official clarification on this?

I have just had two parcels refused to be accepted at my local post office branch as they said the last post had already gone, even though my items were still in date to be posted by the end of. I have contacted customer support who advised that they should not have refused them and should have taken them even though the last post had gone from that branch. This branch have advised me previously that they can accept click&drop items provided it is still in date but this now varies depending on the day. Branches promoting click&drop need to be better informed of the services they are promoting.

The main branch i use is:
The Wells
2a High Street, Royston, Barnsley, South Yorkshire