Currently the Lables do not show the Package Size - so when we get the odd problem with our manifest not matching the number of items in a category, its impossible to tell which ones are at fault.

Can you consider just adding the Package Size please - it would make errors easier to spot.

For example I had one less Large Letter and one extra Small Parcel the other day - your system had decided a multiple quantity order would be Large Letter when it was in fact just over-sized and was packaged as a Small Parcel - luckily we only had about 12 to go through and most were obviously not at fault, but I dread to think how long it will take to sort that if we are manifesting 50+ as we often do....

I need to be able to manifest the evening before I drop my mail off. I am a small business operating evenings and weekends. I am employed full time Monday to Friday. I drop my mail off at the sorting office at 6am in the morning. So I manifest the night before. I need an option to tell C&D that I will be dropping off my mail the next day to avoid a fine for dropping my mail off late. And what does it matter to RM that I drop my mail off the day after manifesting? RM have been paid, so I do not understand why RM are entitled to fine me! If I manifest at 11pm at night, how can I drop my mail off to royal mail at 11pm at night, there is nowhere open to take my mail!

Hi, I was about to try out the new beta version of the create order page, however I was unable to use it as I could not find the “ORDER REFERENCE” field, I create my orders manually and I need to add a note here for me to know which product is this label for, otherwise I cannot use Royal Mail labels, I process over 60 orders per day and over 100 orders per Christmas term, I cannot lose this field otherwise I will not be able to use Royal Mail. My products are custom made orders and don’t have 1 specific sku which I can use hence the order reference is very important for me as this field appears on the printed label and I can easily check and apply the label on the correct package...

Asim

Whilst business accounts can create a manifes for proof of posting that the Post Ofice can simply stamp, personal account customers of Click & Drop do not have this ability (no idea why).

So, I queue up at the post office counter and hand it in, wait whilst they enter all of hte addresses by hand and then get my proof of postings.

I get home and find some proof of postings were not provided....

WHy not go paper free?

The Click & Drop system must surely recognise that the items have been scanned in at a post office and accepted - so why not just have an auto-generated proof of postage on the Click & Drop at this point, and save the Post Office work, queue waiting times, and waste paper!

I would like to request the support for tracking information to be sent to woocommerce upon dispatching an order through the Royal Mail Click&Drop dashboard.
Tracking information could be sent via updating the order metadata, this is very simple to do with WP REST API v3.
This would ideally be automatically done upon label generation before an order has been marked as dispatched so that our backend can handle the tracking information before dispatch emails are sent to customers.
Having the ability to supply tracking information automatically is paramount to being able to run an efficient business using Royal Mail in a woocommerce storefront.

I used it with the latest Chrome Browser (as recommended) and Windows 10 (as recommended) and the web interface WOULD NOT (display, download or) print my postage label.

Suggestion 1 - make the application work properly. It managed to create and download my proof of postage form ok, so no reason it could not have similarly produced my postage label.

Suggestion 2 - provide freephone help! To add insult to injury, I then had to pay a shedload of premium rate call costs while a (very nice) lady helped me to get a label (by using the UNrecommended browser!). A huge waste of my time and money, when the previous Print Online Postage service always worked perfectly.

When you send an item to a certain country only the relevant services should be appear and be available.
so for example we ship a parcel to czech republic, the only way you can ship to this country is tracked & signed, but all options are available, (signed or tracked)
If the service is not available for that country their should not be an option.
We have many items returned for this reason, but no refund , so you have to do a new label and pay twice.
This has been an issue since the launch of Click and drop but is still not resolved. I raise every time with account manager and I am told it is high priority but is clearly not.