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75 results found

  1. Single Button to Clear Filters

    It would be good to have a single click reset function available in the table header; rather than the 2 click.

    1 vote

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  2. Allow collections to be cancelled more flexibly.

    Currently we're unable to cancel booked collections after midnight on the preceding day. Occasionally this means a poor postie turns up to collect and we have to send them away empty handed. Surely it should be possible to implement a more flexible cancellation system so that RM time is not wasted. Cancellation before 6/7am on the booked day would be much better. Thanks.

    2 votes

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    Hello and thank you for your considerate comment. Unfortunately, this is the latest time at which we can currently process cancellations. We will update our help pages if greater flexibility, such as shorter notice, becomes available. 


    Many thanks 


    Click & Drop Team 

  3. Issue with EU customs - Bug?

    Despite filling in all of the customs information and attaching forms CN22 / CN23 via Click & Drop to my packets, I am starting to get an increased number of issues raised by customs in EU countries.

    They seem to want more information from the recipient (such as national id and tax information), or a letter from me confirming the items in the packets (!), or a commercial invoice (despite the customs label and included invoice in the packet). Actually Spain said "the necessary documentation can only be sent by the sender" but they asked for id on the recipient(!)

    1 vote

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    Thank you for your message. We aren't aware of any universal tax identifier requirements for Spain or Italy, however, depending on the nature of the goods and transmission, further information may be requested by the receiving customs to ensure the shipment is fully compliant. 


    If you have a specific example of a shipment, please contact the helpdesk with the details of the shipment, so that we can investigate if there are any anomalies.


    Many thanks


    Click & Drop

  4. Most complicated eBay order integration system possible

    WOW!!! When I post something through eBay I click "Buy postage label", enter "Weight", click "Type of item" and select "Postage service". Takes less than a minute and label is printed. Having to manually upload a spreadsheet with all the details would take hours. For the sake of a few pence in savings it is definitely NOT worth my time. Why can't you do what eBay and other couriers do which is automatically import everything except the weight and service required. Surely it can't be that difficult. eBay, Parcel2Go, Parcel Monkey, DespatchBay etc. all do it. Or am I missing…

    1 vote

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  5. Allow your customer service reps to open links

    Several times, when I have had to contact the click and drop support email, I have to laboriously explain something using attached photographs, while a brief videoclip would have demonstrated the problem far more clearly. I posted a short video on YouTube but was told that you aren't allowed to open external links. I get that there are security implications, but you seem to be the only support service that can't open links. I deal with dozens of others (web hosts, payment processors, etc.) - they have no problem with external links!

    1 vote

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  6. Allowing to see who dispatched an order after manifesting!

    It would be far more helpful if we could see who has dispatched something after we have manifested. This is something we used to be able to do a year or so ago. We would then be able to see what department/ person has dispatched an order when it has left our warehouse. Would be more helpful for customer service purposes.

    5 votes

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  7. Click & Drop Desktop 32 Bit Has Stopped Working

    Click & Drop Desktop has been working fine for several years on my 32bit pc. Today, it popped a msg up "64 bit Windows is required" and exited. Every time I try to run it since, it says "you have logged in" then about 5 seconds later "64 bit Windows is required" and the program exits.

    The file Click & Drop™ Desktop.exe on my pc hasn't been modified for 10mths so it must be something at your end.

    1 vote

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  8. 'Create Order & Apply Postage' Button Not Working in Beta

    After manually adding address on the beta version, the "apply postage" button is saving the entry and not going to the "apply postage" page.

    Have tried this on multiple browsers and the same issue exists.

    9 votes

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  9. Remove £0.16 Hidden charge

    I use Royal Mail C&D service all the time. I have sent many parcels in the past with zero issues and really happy with the service overall. Last night I bought a label and sent a parcel this morning only to find out I was charged another £0.16 on top of the label I paid. After calling RM customer service, I was informed this was recently introduced and even customer service advisers are new to this information. But surely it is more efficient and cost effective for customer to drive to the post office and drop this off ourselves than…

    1 vote

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  10. Email notification wording

    Yesterday I performed a test of the customer email notification to see it it would be of any use to our workflow.

    Bit of info as to my workflow. Not only do I post direct to my customers, I also post on their behalf to their customers. To do this I have their details set up as different Trading Names so that all their details appear on any post or customs labels.

    The test I performed was for an item posted direct to one of my customer's customers so the postage label had her details etc on it. For the…

    2 votes

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  11. Tiktok Seller Integration

    Is there any road map for Tiktok seller integration?

    1 vote

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  12. Save Column Customisation Settings

    Please log into Click and Drop and select orders > overview, at the end of the column headings on the right hand side there is a small white cog wheel (see below) select this and from the drop down select store postage method, this will display which postage method your customers have selected. THIS CANT BE SAVED, this needs to have save function so you can see this everytime if you wish, instead of having to do it for every login.

    2 votes

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    Hello and thank you for your suggestion. Click & Drop  saves your column customisation settings on your computer. If your column customisations are not being saved for when you log back in, please check your cache and cookie settings. 


    Many thanks

    Click & Drop Team

  13. BUG : Shopify integration is ignoring edited packages

    Scenario

    • Some of our customer orders get fulfilled and shipped separately
    • We need to split shipments
    • We edit the package as required on Click & Drop before creating label

    Expected Result

    • Integration with Shopify should only auto-fulfil the items and add tracking as per the edited package so that the remaining items can be shipped separately.

    Actual Result

    • The integration is ignoring any edits to packages and is adding tracking within Shopify to all items on an order.
    • This is incredibly unhelpful and provides enormous scope for customers orders to then not be fulfilled as required.

    Proposed Solutions

    1. Provide the…

    1 vote

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    Hello and thank you for your suggestion. You can disable shipping updates for your Shopify store as described in your proposed solution. Please review settings / Integrations / Shopify and disable the option 'Mark orders as despatched on channel'.


    We are making changes to support splitting orders and will provide updates here and in our release communications when this feature becomes available.


    Many thanks


    Click & Drop Team 

  14. New Orders Grid - Tracking Numbers Link Don't Work

    In the new version of the orders grid, where the tracking number is shown, if you click on this link it does not take you to the track and trace page and complete the tracking number like it used to, it now takes you to a help page. Please can you fix this as otherwise it is pointless having the link there at all.

    2 votes

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  15. Improvements to the New Orders Grid

    Add the ability to filter by country.
    Add the ability to sort by weight.
    Add option to turn off product images.

    2 votes

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    Hello and thank you for your suggestions. You can sort by weight in the new grid using the Package Format column, you can sort and filter by country using the Customer column. You can toggle the display of product images on and off using the Product Details column.


    Many thanks

    Click & Drop Team

  16. New beta screen flow not reflecting previous flow

    On a personal account, the new beta screen flow does not behave the same as the previous version.

    If I have several orders going to multiple international and domestic addresses I can select them all and then choose on the next screen which to apply postage to (say domestic). Enter the details and the screen returns to the original selection page. The previous version went back so that I could select other orders from the initial selection rather than effectively starting the process again.

    2 votes

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    Hello and thank you for your suggestion. We have improved the flow so that when applying postage to a mixed batch of international and domestic shipments you will be returned to a screen with only the initial selected orders. Further, this screen offers quick actions to select just domestic orders, international orders or orders to the EU.


    Many thanks


    Click & Drop Team

  17. New Orders Grid: Product Name is Truncated. Show Full Product Name

    The new beta Orders Grid is less-usable for our business as the product name is truncated, showing ... at the end.

    Our unique product code to identify the item that was sold is at the end of the product name, therefore we will have to manually check eBay + Amazon to see what the customer has actually ordered.

    5 votes

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  18. Reinstate The "Book a collection" Link After Paying

    Please can you return to having the "book a collection" link immediately after paying. This has disappeared this week.
    Now I can only book a collection as a separate activity prior to marking packages as "despatched".

    2 votes

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  19. Beta Orders Grid Doesn't Display 'Generate Labels' After Applying Postage to a Batch

    In the current version, as soon as you apply postage to a batch, you can generate labels from a displayed link, but with the March 2023 Beta version, after applying postage you have to scroll manually to the top of the screen, click 'Batches' then generate labels. Very time-wasting compared to the current method. Also, when we have several staff working on dispatching at the same time, it is not clear which batches are which and this really slows down the process and disrupts the dispatch flow. Please put back the 'Generate Labels' link after applying postage, thanks.

    7 votes

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  20. Support Filtering the Orders Grid by Country

    On the Beta version of OBA Click and Drop, you can sort by country, but you can't filter. When you try to click the drop down menu by 'Country', the whole section closes down as if you clicked off it. Needs fixing before the final build is released.

    4 votes

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