General
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Ability to confirm Return Address upon applying postage (for Dropshipping purposes)
When order are imported from a platform, that are to be DROPSHIPPED, the address to send to is correct - however the Return Address that will print on the label will be mine (as this is set as default).
The Return Address must say MY customer's address - not mine (as I am sending ON BEHALF OF my customer).I currently have 10 Trading and Return Addresses set up, although any of my 100+ registered customers could potentially send me a Dropship order.
What I am requesting is the facility to be able to confirm or choose the Trading company…
1 voteHi and thanks for your suggestion.
The best way to do this is to import your orders via CSV, either manually, or through our Click & Drop Desktop app, and map a ‘trading name’ column.
This way you can import multiple orders and specify a different return address per label for each of them.Kind regards,
Click & Drop support -
Explained tutorials about OBA and C D manifests
I set up my C D with OBA but after I print the labels and manifested them in CD, I don't know if I need create a manifest in OBA account as well. I was looking at the invoices tab OBA but nothing has added.. Nobody is answering me at the emails sent.
1 vote -
Orders have stopped coming through (17th Aug 2020) tracking numbers not returning
Since 9am this morning, no more orders are coming into click and drop (I have 3 seperate channels -neither one is working) plus the labels I generated at 9am have not had their tracking numbers updated on any of the channels. Currently on a 60 min wait to speak to advisor. Can anyone from the team update here?
4 votes -
Get a live chat support please!!!!
Rather than having to phone up royalmail, and spend ages on the phone because you can't have full amount of staff in the office for support.
Get live chat support, and let them work from home please!!!I would life so much easier!!!
1 voteHi and thanks for your suggestion. We do already have a live chat feature for contacting our support team. Please see the following link for details:
https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
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just let us buy the post online with out all the click and drop nonsense
its realy good idea you go online pick a postage service and pay a label is generated and you print it,
what is the point of click and drip for the private sector and why do i keep being transfered to click and drop
1 voteHi and thank you for your suggestion.
For one off or occasional post, you can use our new quick service
https://send.royalmail.com/Kind regards,
Click & Drop support -
please increase the size for the customer address back to the previous size.
Postmen/Postwoman are going to make accidental mistakes posting through the wrong mailbox as the font size has decreased. Why is a label that is 15cm by 10cm have such a small customer address when this is the most important element for correct delivery by the postman.
Thank you.24 votesHi and thank you all for your suggestions.
We have made a change so that the font size will return back to the previous size. however, for longer addresses, the font will shrink slightly to make sure the address fits.Click & Drop support
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Privacy and Security Issue with C & D New Release
You have recently changed the Customs Form Layout which includes my personal name and business address along with signature at the bottom. So its free now for someone to relate my name to the signature. I am not happy as this is a privacy and security issue. How do I remove my name from the CN22 form, Im ok with the business name and address being there. This needs to be addressed urgently
3 votesHi and thanks for your suggestion.
The name displayed on your customs documents is the name you have entered in your Settings > Trading names.
You are free to change this at any time.Many thanks,
Click & Drop support -
faster integration with ebay and amazon
Speedier downloading would be a welcome improvement. Constantly refreshing the page in hope that the orders will arrive so i can finsh up for the day and get to the post in these very limited windows we have to operate in now
35 votesThank you for your suggestions. We have been working on a variety of improvements to the speed at which orders import into Click & Drop from various marketplaces including eBay and Amazon, particularly where speeds were affected by high demand.
We will continue to monitor and work on further improvements to this where possible.Many thanks,
Click & Drop support
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a big thank you
Thank you !!!
I made a big mistake, paid for and printed the wrong size labels to send Lockdown Easter presents to our 40 plus Rainbows and Brownies -I blame it on my inexperience but really it was because I didnt read the instructions properly. But Hey presto, the system allowed me to cancel those labels , input the info again--this time properly, all at once and not individually, and has now refunded me for the originals. so once again thank you, a great service I am looking forward to hearing from the girls that they have recieved their pressies.1 voteHi and thank you for your feedback.
I will pass this to our development team who will be delighted to hear it.Kind regards,
Click & Drop support
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Please confirm whether post offices accept Click and Drop
Shoplands post office AL8 7RH are now saying that no post offices accept Click and Drop International Tracked and Signed anymore.
Please can you confirm whether this is correct or not?
71 votesHi and thanks for your comment, all Post Offices should except Click & Drop mail with the exception of the Tracked services.
If you have encountered issues, we would urge you to contact the customer service team who will be able to help you:
https://personal.help.royalmail.com/app/contact -
Long address not printed on a label but showing ....
Include more symbols on a label for address
9 votesHi and thanks for your suggestions. We have fixed a bug which could cause the end of some longer addresses to be removed.
If you are still encountering this issue, we would urge you to contact our support team so we can investigate further.
We apologise for any inconvenience caused.
https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support -
Amazon NL needed integration. No option for amazon NL on the integration page!!
Amazon NL needed integration. No option for amazon NL on the integration page via C&D
Thank you
19 votesHi and thank you for your feedback. We are happy to announce that we have now added support for Amazon Netherlands , along with other international Amazon stores.
You can find Netherlands in the drop down list when creating a new integration.Kind regards,
Click & Drop support -
Show the 'Package Size' on the shipping label
Currently the Lables do not show the Package Size - so when we get the odd problem with our manifest not matching the number of items in a category, its impossible to tell which ones are at fault.
Can you consider just adding the Package Size please - it would make errors easier to spot.
For example I had one less Large Letter and one extra Small Parcel the other day - your system had decided a multiple quantity order would be Large Letter when it was in fact just over-sized and was packaged as a Small Parcel - luckily…
2 votesHi and thank you for your suggestion.
The changes to include package sizes and prices are being implemented across all Royal Mail labels, and not just labels produced via Click & Drop.
These changes are not due to customer feedback from this UserVoice website but are to are to ensure we can process the items operationally as efficiently as possible using our automation technologies. As such, we do not plan to make this change optional.
Click & Drop allows weights and formats to be recorded at SKU level meaning our customers should only need to weigh their items once.Kind regards,
Click & Drop support -
Please can we have other amazon integrations - Australia, japan, india, Hong Kong etc please
Please can Amazon integrations be expanded to include
Australia, Japan, India etc this would make life so much easier for us as a business.Thanks
8 votesHi and thank you for your feedback. We are happy to announce that we have now added support for Amazon Australia, and Japan, along with other international Amazon stores.
You can find these countries in the drop down list when creating a new integration.Kind regards,
Click & Drop support -
Manifesting
I need to be able to manifest the evening before I drop my mail off. I am a small business operating evenings and weekends. I am employed full time Monday to Friday. I drop my mail off at the sorting office at 6am in the morning. So I manifest the night before. I need an option to tell C&D that I will be dropping off my mail the next day to avoid a fine for dropping my mail off late. And what does it matter to RM that I drop my mail off the day after manifesting? RM have been…
1 voteHi and thanks for your suggestions. We already allow the ability to specify a future despatch date for orders. This allows you to prepare orders in advance and manifest them on a chosen day:
https://help.parcel.royalmail.com/hc/en-gb/articles/115001504153-How-to-future-date-your-orders-Online-Business-Account-customers-
Manifest paperwork is designed to be handed over with your mail so we would urge that you only manifest on the same day that you wish to drop off your mail. -
"Order Reference" on Beta version missing?
Hi, I was about to try out the new beta version of the create order page, however I was unable to use it as I could not find the “ORDER REFERENCE” field, I create my orders manually and I need to add a note here for me to know which product is this label for, otherwise I cannot use Royal Mail labels, I process over 60 orders per day and over 100 orders per Christmas term, I cannot lose this field otherwise I will not be able to use Royal Mail. My products are custom made orders and don’t have…
1 voteHi and thanks for your suggestion. The ‘Order reference’ field can be found in the ‘Order details’ section at the bottom of the page.
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Add proof of postings to Drop & Go
Whilst business accounts can create a manifes for proof of posting that the Post Ofice can simply stamp, personal account customers of Click & Drop do not have this ability (no idea why).
So, I queue up at the post office counter and hand it in, wait whilst they enter all of hte addresses by hand and then get my proof of postings.
I get home and find some proof of postings were not provided....
WHy not go paper free?
The Click & Drop system must surely recognise that the items have been scanned in at a post office and…
1 voteHi and thanks for your suggestion. Click & Drop already generates proof of postage documents,. Please see this guide for more information: https://help.parcel.royalmail.com/hc/en-gb/articles/360000577953-Generating-proof-of-postage-documents
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2D Barcodes - Improve Post Office Waiting Times
Having printed off all my post using Click & Drop, I have to take it to the post office to get proof of postings for everything...
For some items, the post office simply scans the barcode and that is it. For other items, they have to enter the postal address, even though they can see the details from Click & Drop when they scan the 2D barcode on their screens!
Please improve this - it is wasting so much time at post offices!
1 voteHi and thanks for your suggestion. Click & Drop already produces proof of postage documents. Please see this guide for more info: https://help.parcel.royalmail.com/hc/en-gb/articles/360000577953-Generating-proof-of-postage-documents
If you have any complaints regarding the Post Office, please direct this to their customer support teams.
https://www.postoffice.co.uk/contact-us -
Why is your Click & Drop website so confusing ?
I have just joined it but can't get around easily - ie simple things like it's not clear WHOSE name & address you mean on your forms etc, and it takes too long to work everything out. The open/non-membership Click & Drop page on the Post Office website is a dream to use - incredibly simple and quick with no faffing about, so can't you set up the member's website to be the same as I'd like to keep a record of what I send?! Thanks
1 voteHi and thanks for your suggestions. For occasional, or one-off mail, you can use our unregistered, quick pay version of Click & Drop here:
https://parcel.royalmail.com/orders/quick-delivery/ -
Integrate Amazon Australia into Click & Drop
Currently selling on Amazon Australia would love to see this integrated
9 votesHi and thank you for your feedback. We are happy to announce that we have now added support for Amazon Australia, along with other international Amazon stores.
You can find Australia in the drop down list when creating a new integration.Kind regards,
Click & Drop support
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