24 results found

1. Use the correct address formatting for the destination country.

   International addresses are currently printed using the UK format, however R.M. advise using the correct format for the destination for the destination country, especially (at the moment) with regards to Spain. Under the International Incidents bulletin (Spain), quote: "It’s particularly important to provide the Spanish address in the correct format ...". I would, but I can't when using C&D!!

   I created software to do just that for my own labels before I started using C&D, so it's not difficult and surprising that a major postal company doesn't even do it themselves, at the same time as advising others to do so!

   International addresses are currently printed using the UK format, however R.M. advise using the correct format for the destination for the destination country, especially (at the moment) with regards to Spain. Under the International Incidents bulletin (Spain), quote: "It’s particularly important to provide the Spanish address in the correct format ...". I would, but I can't when using C&D!!

   I created software to do just that for my own labels before I started using C&D, so it's not difficult and surprising that a major postal company doesn't even do it themselves, at the same time as advising others to do… more

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   0 comments  ·  Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Thanks for your suggestion. Please contact the help desk to provide more specifics in relation to your suggestion.

   
   

   Thanks, the Click & Drop Team

2. Allow a preview of label

   I'd like to see a preview of the label before I pay. Reason for change: You can set up a number of addresses on the click & drop site. You can also set up a number of different integrations with the likes of Etsy. If you make a mistake with the integration address or your default is not set correctly, then you end up with the wrong return address being printed. This happened to me twice and the refund process is quite slow.

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Dear User,

   
   

   Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

   
   

   Kind Regards,

   
   

   Click & Drop Support

3. Allow EORI settings to be updated so that these can be automatically applied to postage labels

   alongside setting default Tariff numbers etc to our click and drop account we should also be able too apply our default EORI number. please update so that this can be done automatically rather than manually written each time. Would also be good to have room for the defaults to be set for both types in case there are northern ireland orders to be posted also. GB is the bigger preference though.

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Dear User,

   
   

   Thank you for your suggestion. This is already possible in click and drop, please add your EORI number in Settings / Trading Names.

   
   

   KInd regards

   
   

   Click & Drop Team

4. Ensure recipient VAT number is added CN23 / Ekectronic customs information

   At the moment, we are seeing a lot of items sent to the EU where they spend weeks in customs and are then marked "item not delivered - returning to sender".

   Presumably the issue here is that the various customs offices are simply overwhelmed by the total number of items they need to check and collect VAT on - whether the IOSS scheme is used or not!

   An exclusion to this is B2B sales (where both the sender and recipient VAT numbers are provided).

   There is nowhere to add the recipient VAT numbers anywhere on the system; although I add this to the recipient address (I am VAT registered and have entered my VAT and EORI numbers).

   The CN23 form has room for the recipient's tax / VAT number, but this is not populated by Royal Mail.

   At the moment, we are seeing a lot of items sent to the EU where they spend weeks in customs and are then marked "item not delivered - returning to sender".

   Presumably the issue here is that the various customs offices are simply overwhelmed by the total number of items they need to check and collect VAT on - whether the IOSS scheme is used or not!

   An exclusion to this is B2B sales (where both the sender and recipient VAT numbers are provided).

   There is nowhere to add the recipient VAT numbers anywhere on the system; although I add… more

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Thanks for your suggestion. VAT numbers should not be sent on CN documents where the transmission is using the IOSS scheme.

   In the case of B2B sales you will require an EORI number, not a VAT number.

   
   

   Many thanks, the Click & Drop Team