Last night there's been an update. This morning I've seen what it is. The return address has been increased in size. It looks TERRIBLE. Also in the past there's been many reroutes due to machines misinterpreting where mail is to go and sending stuff back to return address. Surely this will just exacerbate this? While on the subject of labels the little hand scanner symbol below the return address really needs to be higher resolution most label printers can do 200 dpi with 300 being the norm and that symbol looks to be less than 70dpi

The ability to combine orders into a single shipment has been raised before and was declined on 12/9/19 by Click&Drop Admin. With the increasing importance of electronic customs information and printed CN22 documents there is a danger of incorrect information being sent and I urge Click&Drop Admin to reconsider this suggestion.

Consider two orders for single products - creating the postage for either will result in incorrect information being used for customs. Really need the ability to combine the orders as manually updating the products on one order is error prone.

A function to merge orders.

Functionality:

You checkbox the orders you wish to combine then select the function from the lower right dropdown and products from both would pull into one order. Validation on address match would be necessary. Reference to original orders would need to be retained as they will need to post through to despatch on the sales channel(s) in question.

Another way to approach the logic might be to simply allow the despatch of multiple orders as one despatch.

Currently the online forms for the claims doesn't allow to copy and paste the details that you have to enter there, i.e you cannot paste the recipient name, or address or anything, you have to type it in manually. This makes this cumbersome process even more frustrating, please allow copy and paste in Claims online forms.

There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.

Over the past week or so, we no longer get the despatch note label printing out along with the postage label.
Using a Zebra GK420D with auo print, it used to just churn out both labels per order, now even if I go to regenerate labels, only the postage one comes out.
I have checked settings, and all appears to be set for 6x4 labels for everything.
Anything I may have missed or is this broken for others too?
I have tried signing out and back in, turning off auto-print, our of ideas.

the delivery offices have long queues. there should be 2 queues - parcel drop off & parcel collection

Hi,

Can we please have a setting within the integrations for eBay, Amazon, etc to import UK orders only?

At the moment all orders are being imported. I would like to import only UK orders (Mainland UK, Channel Islands, etc).

I use the Post Office for all my international mail so I have to delete non UK orders.

It seems to be an error - I produced postage labels for 8 items today - one of which was going to Lisboa in Portugal. For some reason a CN22 form was also generated!

I thought Portugal was still in the EU....

Please add an option to generate VAT invoices instead of despatch notes. This would save a lot time and double printing.

When an order is cancelled on eBay, Amazon, Etsy etc it should be removed from C&D. Or at least highlighted as cancelled.

It is an absolute nuisance that some Royal mail services can be dropped off at post offices, while others can't. I expect parcel force to be different, but why different processes for different Royal mail services? Very annoyed, wasted visit to post office, and no chance of getting the parcel to a Royal Mail drop off centre. Its not enough to Bury this information in the small print. Make it very clear at the ordering stage.

Business refunds for labels please, this is nuts. We spend tens of thousands a year with RM and they only implement a postage label refund for personal customers?

We have ah an item sent back to find out there is nothing wrong with the address and we cannot apply for a refund as we are a business customer. So we lose the postage and have to pay again. Or go through the agony of a form and having to post it for 0.60p

Outrageous

The website has just caused me a lot of pain as it is not very clear where I could drop off a parcel. It asked for my postcode and then suggested I could drop off at my local post office. This turned out to be incorrect and I had to travel a considerable distance to a service centre. Had I known this, I would not have used Click and Drop. Here’s a suggestion - improve customer experience by indicating the nearest drop off point BEFORE actually asking for payment, giving the customer a choice.

Why not produce a Live Chat that can be quickly and easily accessed through the C & D System where we can chat directly with a Human Customer Services Representative? This surely would speed up your reaction times!

Shipping rules won't be applied if mixed SKUs are ordered. It can only sum only sum item weights and that's all.

However, it works if the same SKU is purchased multiple times in a single order.

Could you look into this? Manuall applying postage is a massive waste of time.

New Click & Drop Desktop....

"In order to use Click & Drop Desktop, you must use a computer or device running Microsoft Windows 7 or above"

You couldn't make it up. Please stop trying to dictate to your customers what technology they should use!

My local post office are saying they are having a hard time with my click and drop manifests now they have to scan them in. I'm printing the manifests in A4 and the barcode won't scan. There isn't a number underneath the barcode so they can't manually put it into the system.