General
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Customer Services Live Chat
Why not produce a Live Chat that can be quickly and easily accessed through the C & D System where we can chat directly with a Human Customer Services Representative? This surely would speed up your reaction times!
17 votesHi and thank you for your suggestions. Unfortunately, there are no current plans to include a live chat function for Click & Drop.
However, we will be sure to inform you of any changes to this in the future. -
Barcode number printed on Manifest
My local post office are saying they are having a hard time with my click and drop manifests now they have to scan them in. I'm printing the manifests in A4 and the barcode won't scan. There isn't a number underneath the barcode so they can't manually put it into the system.
2 votesHi and thank you all for your suggestions.
Our barcodes are clearly readable when printed on good quality paper or labels.
If there are issues with your labels being scanned in at the Post Office, we urge you to contact Royal Mail customer services who will be able to pursue this issue further. Unfortunately, this website is for suggestions relating to the Click & Drop website only. -
Click & Drop Desktop
New Click & Drop Desktop....
"In order to use Click & Drop Desktop, you must use a computer or device running Microsoft Windows 7 or above"
You couldn't make it up. Please stop trying to dictate to your customers what technology they should use!
1 voteHi. Thanks for your feedback. Our customers are under no obligation to use Click & Drop desktop, as it as an optional application. The technology the app uses is currently only compatible with windows machines.
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Size options for mailing sacks
Some online businesses like me don't send much post. Often I hand in 4 huge mail sacks containing about 10 letter sized packages between them, tied with thick plastic cable ties. It would be better to have the option of ordering small size sacks if they are needed.
Also the sacks should be turned inside out when they are emptied because a few times I have found letters or parcels in them (which I put back through), which explains some of the lost or late post.
2 votesHi and thank you for your suggestions. Unfortunately, this is for feedback on the Click & Drop website only. We are unable to assist with general Royal Mail posting or service options.
We would strongly urge you to contact customer services who would be able to help:
https://personal.help.royalmail.com/app/contact -
...fix import settings to not update product data when option is unticked
It looks like the products catalog is being added to every time a CSV import is used, even though the selection box to "Update product data" is unticked. We don't use the built in product management as they're defined per order import. There must be an unnecessary overhead of processing and storing this data. With the need to provide electronic customs data from Jan '19, the extra product info that is inevitably going to be imported is just going to compound this issue. Please fix the tick box operation.
1 voteHi and thank you for your suggestion.
The update functionality you have described is only used to update existing products if the SKU imported matches an existing product within Click & Drop.
When you add a new SKU that does not match an existing product, a new product is created automatically.
if you wish for your existing products to be overwritten by any changes in the data you import – please leave the “Update product data” option checked. -
CSV Import only uploads the first row
When importing orders from a 3rd party csv, the import stopped working. The import page shows the correct amount of rows after selecting the CSV, but once you click import, it only uploads the first row (ignoring the headers ofcourse).
1 voteHi and thanks for your suggestion. We are not aware of any issues affecting our order imports, so we would urge you to contact our support team so they can troubleshoot the issue for you.
https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support -
New update (end Oct) enabled logo to be added to shipping label
Has anyone else found that logo is only adds to Amazon orders. We found that orders generated via Ebay are not adding logo to shipping label.
1 voteHi. Thanks for your feedback.
Custom labels are specific to your specific trading names. Go to Settings > Trading names to see which ones you have selected a custom label for. -
If multiple SKU weigh more then 2 kg should be allow to split it
If 2 different SKU combined order weight 2.4 Kg it should be give a separation of that 2 SKU and make is Parcel 1 and Parcel 2 added to
Order id and also buyer notify that there is multiple parcels.3 votesHi and thank you for your suggestion.
Unfortunately, the kind of functionality you are suggesting is quite sophisticated. Click & Drop is a free service, and as such will never have the same functionality as some subscription based order management solutions. -
go back to the printing system where you could print the proper size for a quarter page label.
The system for buying is easier, but what a shambles the printing out of labels has become. It is so old-fashioned and wasteful to cut out a ridiculously-sized label from an A4 sheet and stick it on. I used to be able to print out landscape onto a quarter page label to fit a standard envelope, but I have had to waste a half-page label to print a size that is neither here nor there, then cut it down to fit, a really disgusting retrograde step. If I could have turned it sideways on I could have fitted it onto…
1 voteHi and thanks for your suggestion. Click & Drop already offers a variety of ways to create your labels. Please see this guide for more information:
https://help.parcel.royalmail.com/hc/en-gb/articles/115004866953-Choosing-your-label-format -
Extend valid period of label
Why, oh why, is the period for which the label is valid so short? I no longer use these in case I can't get down to the postbox/office in the next 24 hours, or if the person entrusted with it cannot, in which case I have wasted my money. Additionally if it still gets posted it causes great inconvenience and expense to the recipient. This doesn't happen with stamps, why should it with the label???
1 voteHi and thanks for your suggestion. Unfortunately a label is not the same as a stamp, and we would urge you not to generate the label unless you know you will be able to post if in time.
If you have been unable to post your items in time, please contact our support team who will be able to issue you a refund. -
Automatically reprint label after changing address
When I edit an address, why do I then have to select it and click on "Re-generate labels" at the bottom of the screen to get it to print out?
Surely the whole reason for editing an address is to generate a new label, otherwise why would it need editing?
1 voteHi and thank you for your suggestion. Unfortunately, forcing the system to reprint the label may cause other customers to use paper and ink unnecessarily, and this is the reason why offer the ‘re-generate label’ function, so you can control when your own labels are produced.
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oba down
For the last week, every time we have gone on to OBA around 1.30pm to 2.30pm, when we need to print our invoice, OBA has been down.
Today we wanted to go on OBA to check a price before we completed our Click and Drop orders, but we couldn’t because it was down.
We process the order via C+D, manifested and got the final price. That price was a LOT higher than we had expected. Had we been able to check OBA and got the correct price, or if C+D gave us a price BEFORE manifesting, we would not have…
1 voteHi and thank you for your feedback. We were not aware of OBA systems being down during those times. We would strongly urge you to contact our support team who will be able to identify any specific issues with your account, and provide a resolution.
We are sorry for any inconvenience caused. -
Can tracking codes be automatically sent back to WooCommerce?
When a label is generated and paid for, can the tracking number be sent back to Woocommerce and automatically added to that order? At the moment I'm manually copying and pasting all the tracking numbers back to Woocommerce.
17 votesHi thank you for your suggestions. Unfortunately, it is not possible for us to pass this information to WooCommerce stores specifically due to the way their system handles our data. This can be achieved by configuring some 3rd party plugins, but we are not able to recommend or offer support for any 3rd party software.
We apologise for the inconvenience caused. -
Stop messing about with Royal Mail On-line services!
Has no-one at Royal Mail ever heard the expression "if it ain't broke don't fix it". I've just been forced to use Click & Drop after years of using other means of on-line payment & label printing. I found the whole experience as user-friendly as a cornered rat. To add insult to injury I found (after paying) that I couldn't take my Parcel to a Post Office. Please consider me no-longer a supporter of Royal Mail.
1 voteWe are sorry to hear of the difficulties you have experienced with Click & Drop. This website is for general feedback about our service or website. We would strongly advise you to contact Royal Mail complaints who will be able to assist with the issues you encountered with your Post Office.
https://personal.help.royalmail.com/app/contact -
Multiple parcels, same order
We frequently have orders too big for one box under the Royal Mail 2nd class weight limit, so often choose to ship these in two boxes 2nd class instead of one box 1st class (even if sending first class, we may need to split into multiple boxes). With DMO this was no issue, you simply entered the weight of the second box and bingo, 2 labels generated. Doesn't seem to be the option with Click n Drop, so we have to manually create another label. Please can this be reinstated?
16 votesHi. Thanks for your suggestions. Our system usually assumes that one order will equal one package. We are working on the ability to combine and merge orders, and we also offer you the functionality to save customer details to your address book so that you can quickly create a new label for the same address.
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1 vote
Hi thanks for your feedback. This service is for the Click & Drop website, and not Royal Mail pricing and services as a whole.
We would advise you to contact customer services:
https://personal.help.royalmail.com/ -
Not all Amazon orders are appearing in C & D,
We use Amazon and Ebay and while ebay orders always apear in C&D for us to process we have seen that many Amazon orders are not being transfered across and so we are having to input them manuely and run the risk of missing an order.
1 voteHi. Thanks for your feedback. We are not aware of any issues specifically affecting Amazon orders. We would urge you to contact our support team in order for them to diagnose any issues on your account.
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Show customer's postage selection from eBay.
We provide several postage options for our customers. Most commonly 1st class standard, 1st class signed for and Special Delivery. Currently I have no idea which option they have selected. This needs to filter through from eBay along with the weights and sizes.
All our items are individual sizes, weights and prices. Currently the system us unusable as we don't know which service to assign. We can input this info when listing on eBay but the C&D needs to read it!
46 votesThank you for your feedback. This is already possible to do. On your ‘Orders’ grid, select the small cog icon in the top right hand side of the grey bar – and then select ‘Store postage method’.
This will allow you to view the shipping method your customers chose in your eBay store. -
Processing Order Status for On Hold Orders
We use C&D to process orders from our magento website. Often our orders are made to order due to the nature of our business. For this we need an 'On Hold' or 'Processing' status within C&D so that orders do not get duplicated on a daily basis.
We cannot print the postage label until the item is ready to leave the building as this notifies the customer that their order has been despatched. Idealy once we print the despatch note the order should go to 'Processing' and stay there until the label is printed. Which means 'New' and 'Postage Applied'…13 votesThank you for your suggestions. Unfortunately, as free to use software, Click & Drop lacks the same functionality as some subscription based order management software. We are not currently planning to include any new order statuses.
Our recommendation would be to leave the orders in ‘Postage applied’ status until you are ready to generate the labels for them. -
Return address on labels wrong font problem
For the last week or so (possibly since the last release of CnD OBA on the 23rd), we are having issues with Click&Drop Shipping labels via dropbox having the wrong (or a substitute) font on the return address.
The font is correct when we regenerate the label in CnD (which goes
direct to the printer using print assist)The font is too big - as big as the delivery address, so could get
confused. We have checked this on multiple
computers, & the error is consistent. The incorrect font also shows as
incorrect on screen - Is one of the…1 voteThank you for your feedback. The issue you described seems to be a technical issue, so we would urge you to contact our support teams who will be able to properly troubleshoot the issue for you.
You can find details here: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
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