General
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Display product size/colour variations on despatch note
We would like to be able to display product variation fields such as 'Size' and 'Colour' alongside the product name on the despatch notes.
We have created a Product Catalogue on C&D with the variations written in the product name but sadly when orders are imported from Magento using the API, the Magento store view product name (with no variation data) overrides any custom Product name data created in C&D.
32 votesHi and thanks for your suggestions. Unfortunately as a free-to-use shipping solution, Click & Drop does not support kit or variant products, and we do not offer customisable despatch notes.
This functionality could be expected from subscription based order management software.
We are very sorry for the inconvenience caused. -
Allow us to download orders on demand
Currently having to wait for orders to magically appear in C&D is a problem if you need to manifest in a hurry to meet collection deadline or post run. A 'refresh' button to check for and download orders and upload 'dispatched' status with tracking would be good.
2 votesHi and thank you for your suggestions. Unfortunately, due to technical limitations, it is not possible for us to offer the option for you to download orders on demand.
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Return address on label resize looks terrible
Last night there's been an update. This morning I've seen what it is. The return address has been increased in size. It looks TERRIBLE. Also in the past there's been many reroutes due to machines misinterpreting where mail is to go and sending stuff back to return address. Surely this will just exacerbate this? While on the subject of labels the little hand scanner symbol below the return address really needs to be higher resolution most label printers can do 200 dpi with 300 being the norm and that symbol looks to be less than 70dpi
32 votesHi and thanks for your feedback.
The new return address format has been redesigned to improve accuracy when reading the return address, and will be rolled out across all Royal Mail systems and integrators. -
Mark as dispatch no longer updates Amazon Overseas
When an order is disaptched in Click and Drop it lets Ebay and Amazon.uk know. It used to let Amazon.de and the others Amazons know. But this seems to have stopped working.
Any ideas?
1 voteHi there and thanks for your suggestions. We can confirm that our international Amazon integrations are working as expected. If you are encountering difficulties, we would urge you to contact our support team who will be able to look into the specifics of your account.
https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support -
Combine or Merge orders
A function to merge orders.
Functionality:
You checkbox the orders you wish to combine then select the function from the lower right dropdown and products from both would pull into one order. Validation on address match would be necessary. Reference to original orders would need to be retained as they will need to post through to despatch on the sales channel(s) in question.
Another way to approach the logic might be to simply allow the despatch of multiple orders as one despatch.
129 votesThank you all for your suggestions, but we have decided to decline this feature request. While it has some limited order management functionality, Click & Drop was designed primarily as a shipping solution, instead of an order management solution.
We are looking to introduce the ability to specify more than one unique label per order, which along with our existing clone order functionality, will cover the basics needed to get the right number of labels for your eCommerce orders. -
Combine/merge orders
The ability to combine orders into a single shipment has been raised before and was declined on 12/9/19 by Click&Drop Admin. With the increasing importance of electronic customs information and printed CN22 documents there is a danger of incorrect information being sent and I urge Click&Drop Admin to reconsider this suggestion.
Consider two orders for single products - creating the postage for either will result in incorrect information being used for customs. Really need the ability to combine the orders as manually updating the products on one order is error prone.
2 votesThank you all for your suggestions, but we have decided to decline this feature request. While it has some limited order management functionality, Click & Drop was designed primarily as a shipping solution, instead of an order management solution.
We are looking to introduce the ability to specify more than one unique label per order, which along with our existing clone order functionality, will cover the basics needed to get the right number of labels for your eCommerce orders. -
Allow Copy and Paste in online claim forms
Currently the online forms for the claims doesn't allow to copy and paste the details that you have to enter there, i.e you cannot paste the recipient name, or address or anything, you have to type it in manually. This makes this cumbersome process even more frustrating, please allow copy and paste in Claims online forms.
8 votesHi and thank you for your suggestions. Unfortunately we only handle the Click & Drop website itself. For any assistance with claims, we urge you to contact Royal Mail help. Their details can be found here: https://personal.help.royalmail.com/app/contact
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Label Generating not working correctly
There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.
5 votesHi all and thanks for your suggestions. Issues with label generation are usually the result of an issue with your browser downloading pdf files, or are the result of invalid service, country, or packaging format combinations.
If you encounter issues obtaining labels, we would urge you to contact our support team who will be able to help with at any account specific errors.
Their details can be found here: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support -
Magento2 Download Bundle Products
Hi
We are having issue with Magento2 bundle products as click and drop is not importing the orders to with all bundle items. It is only showing the SKU and name of simple products inside the bundle product but not the name and sku of main bundle product.
Could you please provide any solution for this.
1 voteHi, and thanks for your suggestions. As a Shipping Solution, Click & Drop does not offer the same functionality as subscription based order management software, and as such cannot support kit or variant products. We are sorry for the inconvenience caused.
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15 votes
Hi and thanks for your suggestions. I’m afraid this website is only for the Click & Drop website itself, so we are unable to assist with this complaint. We would urge you to contact Royal Mail customer services who will be able to help.
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Variations - NOTHS, Etsy, Magento
We are very disappointed that the dispatch notes do not pull through variations. We spent a lot of time setting up click and drop, with product uploads, shipping rules etc and over hauled our system to start offering tracked delivery options. However, as soon as we started using it, we found it almost impossible for us. Well over 50% of our orders are personalized or have colour or size variations. Currently the only option is to print off orders from the original site and match it up with click and drop labels. On a busy day this can be up…
1 voteHi and thanks for your suggestion. Unfortunately as a free-to-use shipping solution, Click & Drop does not support kit or variant products, and we do not offer customisable despatch notes.
This functionality could be expected from subscription based order management software.
We are very sorry for the inconvenience caused. -
Despatch/Pick list not printing
Over the past week or so, we no longer get the despatch note label printing out along with the postage label.
Using a Zebra GK420D with auo print, it used to just churn out both labels per order, now even if I go to regenerate labels, only the postage one comes out.
I have checked settings, and all appears to be set for 6x4 labels for everything.
Anything I may have missed or is this broken for others too?
I have tried signing out and back in, turning off auto-print, our of ideas.1 vote -
the delivery offices have long queues. there should be 2 queues - parcel drop off & parcel collection
the delivery offices have long queues. there should be 2 queues - parcel drop off & parcel collection
1 voteHi and thank you for your suggestions. Unfortunately we only handle the Click & Drop website itself. For any assistance with delivery offices, we urge you to contact Royal Mail help. Their details can be found here: https://personal.help.royalmail.com/app/contact
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Import UK only orders from eBay, Amazon, etc
Hi,
Can we please have a setting within the integrations for eBay, Amazon, etc to import UK orders only?
At the moment all orders are being imported. I would like to import only UK orders (Mainland UK, Channel Islands, etc).
I use the Post Office for all my international mail so I have to delete non UK orders.
1 voteHi and thanks for your suggestion, it is not possible for us to selectively download orders, but there is a workaround to this issue. You could create a shipping rule to mark all non-UK orders from your Amazon store as ‘Despatched by other courier’.
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Self serve machines should be able to process proof of postage for click & drop
It is ridiculous that, when using Click & Drop services, you still have to queue in the post office for a proof of purchase. If I'm having to queue anyway, I may as well just use the counter services in the first place. It would save a lot of time and resources if the self serve machines in the Post Offices could scan the QR code printed on the postage label and print a proof of purchase. Please forward this suggestion to the relevant department (if this isn't it) as a lot of suggestions on here seem to be closed…
1 voteHi and thanks for your suggestion, unfortunately, the Post Office is a separate company, so we would urge you to contact them, or to put your complaint to Royal Mail customer services, as they will be the right people to help you. This UserVoice page is only for the Click & Drop website itself.
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Portugal and Customs Labels
It seems to be an error - I produced postage labels for 8 items today - one of which was going to Lisboa in Portugal. For some reason a CN22 form was also generated!
I thought Portugal was still in the EU....
6 votesHi and thank you for your feedback. At present (15/05/2019) Portugal is the only country within the EU to require customs documents, and this is why they are being produced by Click & Drop.
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Please add an option to generate VAT invoices instead of despatch notes.
Please add an option to generate VAT invoices instead of despatch notes. This would save a lot time and double printing.
6 votesHi and thank you for your suggestions. Unfortunately as a shipping solution, Click & Drop is not able to handle VAT.
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Remove cancelled marketplace orders from C&D
When an order is cancelled on eBay, Amazon, Etsy etc it should be removed from C&D. Or at least highlighted as cancelled.
72 votesHi all and thank you for your suggestions. Unfortunately, it has not possible to implement this feature due to the technical demand required.
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WH SMITHS + CLICK & DROP = NIGHTMARE!!
WH Smith and click and drop in Sutton, Wallington system doesn't work! Shutting down post offices and giving it to WH Smith is a big mistake!!!
1.The the click and drop machines are always broken, they have 2 members of staff on the desk, 1 staff member at the desk has to often leave the desk to regularly to help at the on click and drop machines, because they have no support. People just dump scanned items over the counter. It's a mess!!!
2.The ques are average 10min's or more because they only have 2 staff
3.Most people leave rather…1 voteHi there and thanks for your feedback. Click & Drop is an online shipping solution, we don’t have any machines. You will need to be raised with the Post Office themselves to look into this for you.
https://www.postoffice.co.uk/contact-us -
RM24 & RM48 NO COMPENSATION FOR LOST ITEMS DUE TO DELIVERY CONFIRMATION
I use RM24 & RM48 to ship items via Click & Drop now I’m amused that theirs no cover for lost items and have been told on numerous occasions by Royal Mail that you don’t offer compensation due this service having delivery confirmation which does not work on average I have 15 items a week where customers state they have not received the item, I check tracking and nothing come up and therefore I can only assume the posties are not scanning items at point of delivery.
I’m sick & tired of paying for a service which is clearly advertised…
23 votesThank you for your suggestions. This UserVoice page is only for the Click & Drop website itself, we are unable to handle queries relating to posting, deliveries, or compensation.
If you have a general complaint or query about Royal Mail prices, products, or services, please contact customer services who will be able to help.
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