I sell small items (stickers, cards, small drawings etc.) via Etsy marketplace, which I have integrated with the Click&Drop system. Most of these items fit in a small letter.

When I sell to the EU, the IOSS number is automatically applied to these orders, however the IOSS is not supported when sending a small letter. This resulted in customers getting taxed twice (or applied customs charges).

I spoke to Click&Drop helpline and they said this is not supported (and that they're following guidelines), but what I don't understand is why. There's no reason not to have this exempt from the IOSS system, seeing you can easily sell items that just happen to be small enough to fit a normal letter.

It's almost impossible to send such items without incurring extra cost to EU customers, which in turn means loss of business.

I was advised to buy the large letter / small parcel, which supports the IOSS system, but the postage is much more expensive - sometimes several time more expensive than the item I sold. It is just not commercially viable or reasonable.

Surely this is a relatively small adjustment to make, seeing this system is already in place with other categories of letters / parcels?

Customs CN22 - I didn't realise you had to stick an extra customs label for international packages as there is no warnings when producing international labels. I inputted the customs information which I assumed was accessed digitally but it wasn't producing the extra label so why make me put the information in?? When I received a rejected parcel back due to not having the customs information I was confused as I had put this info in. There really needs to be a warning message telling users that they must affix a customs label to packages because like me, I assumed this was accessed digitally upon being scanned as Click and Drop did not give me an extra label.

I fall in between two stools. I am a limited company trading successfully since 2016 but for some inexplicable reason RM will not give me an OBA account (Pitney Bowes and all the other competitors were fine with me having an account, so I am totally bemused).

Anyway, I own many stores and have successfully integrated several of them with C&D. I see an OBA customer can generate despatch notes (https://help.parcel.royalmail.com/hc/en-gb/articles/115002652473-Scan-Print-Online-Business-Account-customers-), but again for some inexplicable reason non OBA customers cannot. This would save me so much time going to each individual website and store and printing individual despatch notes - PLEASE, PLEASE Royal Mail copy and paste this function (being a little facetious :)) for non OBA customers.

Also, as I have hundreds of products, I would truly be a marvel of the age if you could allow a function on both New Orders and Orders Ready for Printing to generate a simple "Pick List" as a PDF or CSV download so I could send through to my warehouse to bring these goods to despatch.

Lotsa love on the work done so far.
Stephen

People cannot be bothered to fill in the lost post claim form because it takes too long, so a lot of the time no record is kept of buyers who claim their orders didn't arrive. It's obvious that royal mail want to deter people from claiming for their losses, but at least it could be made easier for us to get our postage costs back especially if tracking shows not delivered. This way repeat lost post claimers could be flagged.

I don't know about other sellers, but for me it is not so much about losing the money that frustrates me, but it is the stress of dealing with this certain type of customer and thinking that they are doing this all the time.

If I don't bother to fill out the lost post forms, then probably other sellers don't either so no record is kept that this customer is always claiming lost post and probably being rude as well. so could we have a report button to say the customer claimed it was lost.

Proof of postage is essential so why can I not drop off my 24 and 48 hour tracked mail along with my other click and drop mail at the local Post Office? The Postmaster says he gets many complaints and would love to take these but the current Royal Mail contract with the Post Office does not cover this service. Parcel boxes do not supply adequate proof of posting and are just a fiddle to log on the app. The sorting office closes early or is just inaccessible. Please make this a priority as tracking is now essential for my parcels.

Enable an option to "Drop Off" a parcel, instead of only giving a "collection" option.

Surely it would be far better to be able to select "either" collect from me, or drop at a Royal Mail location at the time of purchase?

If one of your customers is dropping multiple parcels to one of your locations, as I do, being "forced" by the changes to your website into selecting a collection date and time, and then having to go back at the end of a now very lengthy process, to cancel the collection is both very time consuming, frustrating and unnecessary.

I liked the convenience of Click and drop. Now that convenience is being made inconvenient at the cost of time and effort due to the changes which have been made. Sending just one parcel and having to navigate my way around a more complicated website and then cancel an unnecessary collection which has been "forced" upon me may be a slight inconvenience. Sending multiple parcels this way and having to go through that process multiple times to cancel collections is an extreme inconvenience and would have me looking elsewhere for a more cost effective and convenient courier.

A few improvements I'd like to see...

1. In the open orders window please add a "QTY" option. All our products are the same and so the weight of our shipments depends on the QTY, right now we're sorting by value of order which isn't accurate as we charge different amount on different sales channels depending on their fees.

2. When printing the labels we also print the extra packing slip label, there is a notes section which pulls personalisation information over from ebay, this is fantastic for us, please can you do the same for ETSY orders?

3. Under the weight section we are able to add the weight for our products but not the weight for the packaging. As many of our customers buy up to 50 of our items at a time being able to input the weight of the product and also the weight of the packaging would hugely speed us up, so if the order was for 50 it would calculate 1 x packaging weight and 50 x product weight.

Many Thanks