Last night there's been an update. This morning I've seen what it is. The return address has been increased in size. It looks TERRIBLE. Also in the past there's been many reroutes due to machines misinterpreting where mail is to go and sending stuff back to return address. Surely this will just exacerbate this? While on the subject of labels the little hand scanner symbol below the return address really needs to be higher resolution most label printers can do 200 dpi with 300 being the norm and that symbol looks to be less than 70dpi

Over the past week or so, we no longer get the despatch note label printing out along with the postage label.
Using a Zebra GK420D with auo print, it used to just churn out both labels per order, now even if I go to regenerate labels, only the postage one comes out.
I have checked settings, and all appears to be set for 6x4 labels for everything.
Anything I may have missed or is this broken for others too?
I have tried signing out and back in, turning off auto-print, our of ideas.

It seems to be an error - I produced postage labels for 8 items today - one of which was going to Lisboa in Portugal. For some reason a CN22 form was also generated!

I thought Portugal was still in the EU....

Business refunds for labels please, this is nuts. We spend tens of thousands a year with RM and they only implement a postage label refund for personal customers?

We have ah an item sent back to find out there is nothing wrong with the address and we cannot apply for a refund as we are a business customer. So we lose the postage and have to pay again. Or go through the agony of a form and having to post it for 0.60p

Outrageous

The website has just caused me a lot of pain as it is not very clear where I could drop off a parcel. It asked for my postcode and then suggested I could drop off at my local post office. This turned out to be incorrect and I had to travel a considerable distance to a service centre. Had I known this, I would not have used Click and Drop. Here’s a suggestion - improve customer experience by indicating the nearest drop off point BEFORE actually asking for payment, giving the customer a choice.

Why not produce a Live Chat that can be quickly and easily accessed through the C & D System where we can chat directly with a Human Customer Services Representative? This surely would speed up your reaction times!

New Click & Drop Desktop....

"In order to use Click & Drop Desktop, you must use a computer or device running Microsoft Windows 7 or above"

You couldn't make it up. Please stop trying to dictate to your customers what technology they should use!

My local post office are saying they are having a hard time with my click and drop manifests now they have to scan them in. I'm printing the manifests in A4 and the barcode won't scan. There isn't a number underneath the barcode so they can't manually put it into the system.

Money taken within seconds, refund requested, it's now the second day after the expiry of the label and still no refund. Am I impressed?

Some online businesses like me don't send much post. Often I hand in 4 huge mail sacks containing about 10 letter sized packages between them, tied with thick plastic cable ties. It would be better to have the option of ordering small size sacks if they are needed.

Also the sacks should be turned inside out when they are emptied because a few times I have found letters or parcels in them (which I put back through), which explains some of the lost or late post.

It looks like the products catalog is being added to every time a CSV import is used, even though the selection box to "Update product data" is unticked. We don't use the built in product management as they're defined per order import. There must be an unnecessary overhead of processing and storing this data. With the need to provide electronic customs data from Jan '19, the extra product info that is inevitably going to be imported is just going to compound this issue. Please fix the tick box operation.

When importing orders from a 3rd party csv, the import stopped working. The import page shows the correct amount of rows after selecting the CSV, but once you click import, it only uploads the first row (ignoring the headers ofcourse).

Has anyone else found that logo is only adds to Amazon orders. We found that orders generated via Ebay are not adding logo to shipping label.

If 2 different SKU combined order weight 2.4 Kg it should be give a separation of that 2 SKU and make is Parcel 1 and Parcel 2 added to
Order id and also buyer notify that there is multiple parcels.

When a label is generated and paid for, can the tracking number be sent back to Woocommerce and automatically added to that order? At the moment I'm manually copying and pasting all the tracking numbers back to Woocommerce.

Why, oh why, is the period for which the label is valid so short? I no longer use these in case I can't get down to the postbox/office in the next 24 hours, or if the person entrusted with it cannot, in which case I have wasted my money. Additionally if it still gets posted it causes great inconvenience and expense to the recipient. This doesn't happen with stamps, why should it with the label???

When I edit an address, why do I then have to select it and click on "Re-generate labels" at the bottom of the screen to get it to print out?

Surely the whole reason for editing an address is to generate a new label, otherwise why would it need editing?

We frequently have orders too big for one box under the Royal Mail 2nd class weight limit, so often choose to ship these in two boxes 2nd class instead of one box 1st class (even if sending first class, we may need to split into multiple boxes). With DMO this was no issue, you simply entered the weight of the second box and bingo, 2 labels generated. Doesn't seem to be the option with Click n Drop, so we have to manually create another label. Please can this be reinstated?