AdminAdministrator (Administrator, Click and Drop)

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  1. 13 votes
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    4 comments  ·  General » New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    Hi and thanks for your suggestion. For channels which Click & Drop does not have a direct integration, we recommend our Click & Drop Desktop app as a quick and easy method to import your order data.
    https://help.parcel.royalmail.com/hc/en-gb/articles/360007367153-How-to-import-orders-with-Click-Drop-Desktop

  2. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    Hi, and thanks for letting us know. We'll pass this info on to our website team to resolve.

  3. 1 vote
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    1 comment  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    Hi, thank you for your feedback. This issue may be the result of various factors in network setups. If you are using a NAS drive, there is a known issue where they will not poll until you perform an action on them to 'wake them up'. To get around this, some of our customers have manually restarted the Desktop application on the NAS drive daily.
    Additionally, if you use a network, you may consider only having one instance of the Click & Drop Desktop app running on the server, and each workstation drops the CSV file into a shared folder.
    Alternatively, if you have multiple instances of Click & Drop Desktop running across a network, only set the version installed on the drive to poll.

    If you require any further assistance, please contact our support team who will be able to troubleshoot your individual case.

  4. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. We do text Click & Drop on iMacs and can confirm that labels generate correctly. Please check your browser version and operating system are up to date.

  5. 3 votes
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    2 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback, it is important to know how our customers use our website, and what improvements we can make to benefit as many of our customers as possible.
    Our Click & Drop Desktop application has been designed to offer the same functionality as our Dropbox integration, but with faster import speeds and greater reliability. It is developed by us in house, so it is easier for us to add new features and improvements.
    Click & Drop Desktop currently runs on Windows PCs and tablets, and we are currently developing a macOS version. We will not discontinue our Dropbox integration until we are confident that Click & Drop Desktop can replicate or improve upon all the existing functionality.
    Based on the positive feedback we have already received for the Click & Drop Desktop app, we are confident that this is the best decision for our customers.

  6. 1 vote
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    2 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. We are currently developing a mac version, and so we will amend the help content.
    There is no definite date yet for when we plan to discontinue our Dropbox integration, but we will let our customers know well in advance.

  7. 4 votes
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    4 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    Hi. We are not aware of any issues with label generation, so we would urge you to contact our support team who will be able to troubleshoot what is happening to your account.
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

  8. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    Hi and thank you for your message. We are very happy to hear you are finding our website useful.I will be sure to pass your feedback on to our team.

  9. 3 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    Hi. 6 digits are fine for postal purposes. This is a a worldwide standard so work equally for EU as well as Rest of the World destinations.

  10. 3 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    Hi. Thanks for your feedback.
    You can select from a variety of different print sizes and options by going to Settings > Label Format.

  11. 4 votes
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    2 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    Thank you for your suggestion. Many of our customers who run their businesses alongside warehouse staff rely on batches to organise their orders for packing. We are considering optional alternatives to this functionality.
    You can bypass the batches page entirely by using the 'manifest all' button on the dashboard to manifest all despatched orders. The icon looks like a calendar.

  12. 135 votes
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    under review  ·  35 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    Thank you all for your suggestions. We understand the importance of this feature for our customers who directly integrate their eCommerce stores. We are beginning to plan how to add in the functionality to split, merge, and clone orders.
    However, we cannot give you a time for when this will be completed as we are currently working on a range of other useful features.

  13. 3 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    We are very sorry indeed to hear of this, and we will ensure your complaint about the post office is passed over to the customer complaints department. We hope this experience will not dissuade you from using Click & Drop in the future.

  14. 1 vote
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    Hi, and thanks for your feedback. Your page view settings are stored in your cookies, so this may be due to your cookies or browser history being automatically cleared.

  15. 2 votes
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    1 comment  ·  General » News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    Hi. We state on our website during the 'Apply postage' stage that Post Offices cannot accept Royal Mail Tracked 24 or 48 items. Could you please let us know the page where find the incorrect information? We will check it and correct it if necessary.
    We are sorry for the inconvenience caused.

  16. 1 vote
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAdministrator (Administrator, Click and Drop) commented  · 

    Hi, and thank you for your feedback. Your address book can be accessed by hovering your mouse over the 'Orders' header, and selecting 'Address Book'.
    We have updated our help page accordingly to reflect this.

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