AdminAdministrator
(Administrator, Click and Drop)
My feedback
6 results found
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2 votes
An error occurred while saving the comment -
2 votes
An error occurred while saving the comment Hi Steve,
Yes, you will be able to submit the Manufacturers ID ahead of the 1st November change. There are two types of Manufacture ID and you will be able to map both of these on the import file:
- Non-Standardised Manufacture ID: This will use the current "Reference ID" field on the import file
- Standardised Manufacture ID: This will be a new field to submit a Standardised Manufacturer ID, such as an ISBN, GTIN, or EANThe new field is not available yet, but we will update you as soon as it is. This will be before the 1st November change. The Item SKU field is available now, as you have pointed out, and will become mandatory for certain shipments to the EU from 1st November 2026.
Should you have any questions about the upcoming changes, please do not hesitate to get in touch.
Kind regards
The Click & Drop Team -
2 votes
An error occurred while saving the comment Hi,
While the field name "IsRecipientABusiness" is not directly named, there is a row for "Recipient is a business" which does give the specification for the field. Apologies for any confusion caused by not using the technical field name.The Specification page has been reviewed and no other fields were missing. We have also given the page an update to include newly added fields (relating to the recent changes to International Shipping), and in design (to make it more readable).
If you have any further questions relating to the Order Import Spreadsheet Field Specifications please do not hesitate to contact us.
Best regards
The Click & Drop Team -
6 votes
An error occurred while saving the comment Tariff rates for shipping into the US are set by the US Government.
For the latest information you can visit:
https://www.royalmail.com/usapersonalupdates
If you have an Royal Mail Online Business Account, visit:
https://www.royalmail.com/usabusinessupdates -
4 votes
Thank you for getting in touch about this issue.
This is now being investigated by the Integrations Team to ensure that the correct values are being entered onto any customs documentation.
In order to help us further please could you contact the Royal Mail Support Team via the support page and provide details of an order that has had this issue so that we can investigate this further?
Kind regards,
Click & Drop Team
An error occurred while saving the comment You can contact our technical support team on (0345) 2661 004 between 8am–6pm Monday to Friday, or email us at clickanddropsupport@royalmail.com
Kind regards,
Click & Drop Team -
315 votes
Hi. We are still continuing to work with Wix to get our integration authorised.
We will post any further updates as soon as we have them. Apologies for any inconvenience caused.Click & Drop support
An error occurred while saving the comment Hi Everyone - we can see how excited you are about getting your Wix orders into Click & Drop.
Thank you for your patience - we're in the last stages of testing this at the moment and will be launching soon.
An error occurred while saving the comment Thank you all for your feedback. There are no current plans to implement a direct integration for Wix stores, however we will consider this for future development.
In the meantime, we recommend using our Click & Drop Desktop application as a quick and effective way to import orders into Click & Drop.
https://help.parcel.royalmail.com/hc/en-gb/articles/360007367153-How-to-import-orders-with-Click-Drop-Desktop
Hi,
We're sorry to see you are having trouble getting in touch about your account.
For a range of help topics relating to your OBA Account you can visit https://help.royalmail.com/business/s/article/Online-Business-Account-OBA-Help-Support-Hub
Alternatively, if you are unable to resolve your issue using the help page, you can call the Accounts Team on (03457) 950 950 between 08:00 and 18:30 Monday to Friday, 08:00 to 15:00 Saturday.
Kind regards
The Click & Drop Team