63 results found

1. Send the 'delivery confirmation' number to woocommere

   You currently send the tracking number and a delivery confirmation number to ebay. This is the exact same that you can and should do for woocommerce.

   Currently you only send the tracking numbers into the WC notes field, and you do not send the 'delivery confirmation' numbers.

   There is no reason why you cannot allow place into the WC order a note when there is a delivery confirmation number.

   Without this information our business is not able to keep track of delivery confirmations and does not allow us to manage and communication about the delivery status.

   A direct result, we raise to many requests about lost/delayed items manually, and are not able to ensure that your service is correctly communicated to our customers.

   You currently send the tracking number and a delivery confirmation number to ebay. This is the exact same that you can and should do for woocommerce.

   Currently you only send the tracking numbers into the WC notes field, and you do not send the 'delivery confirmation' numbers.

   There is no reason why you cannot allow place into the WC order a note when there is a delivery confirmation number.

   Without this information our business is not able to keep track of delivery confirmations and does not allow us to manage and communication about the delivery status.

   A direct result, we… more

   4 votes

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   2 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
   Completed  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Dear user, this is possible, please review your integration settings.

   
   

   Kind regards

   
   

   The Click & Drop Team

2. Send delivery confirmation number to Squarespace

   The Squarespace integration is currently lacking the ability to send the delivery confirmation number from Click & Drop to Squarespace.

   This means if you mark the orders as despatched via Click & Drop, the customer is sent (untracked_service) in their dispatch confirmation email - which is confusing and not a great customer experience.

   This feature is available via Shipstation so it is possible.

   2 votes

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   Completed  ·  1 comment  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →

3. DropBox Retirement. C&D Desktop Falls Short (A step Backwards)

   As you know you are retiring the DropBox method in June so the alternative that you are offering needs to offer the same service or better. As it stands it’s a step backwards having a Maximum Limit of 50 Labels per batch!

   My system includes the weight and service in our orders CSV Batch File and we use the DropBox method so all labels are generated regardless of an order amount being above 50 but the ‘Desktop Versions’ works differently. If above 50 on the Desktop Version it displays a sidebar notification warning that the labels will not be generated! It does continue and still imports all the orders but without the labels generated which means no Data in the Results CSV! Can you please update the Desktop Version to work like DropBox does? I.E. Allow over 50 orders with the desktop version? C & D Web can clearly process a batch with orders over 50 so I see no reason why it wouldn’t handle the same from the Desktop Version. This needs updating before the retirement in June to avoid a step backwards in C&D’s abilities.

   It would be great to also offer a choice to ‘Produce & Download the Labels’ to Results Folder ‘or’ just ‘Produce the Labels’. We have no use for the labels once downloaded to the results folder so it would be great to just have a Results CSV File ‘without’ all the PDF Label Files. I would imagine this would speed the process up as well?

   Fingers Crossed!

   As you know you are retiring the DropBox method in June so the alternative that you are offering needs to offer the same service or better. As it stands it’s a step backwards having a Maximum Limit of 50 Labels per batch!

   My system includes the weight and service in our orders CSV Batch File and we use the DropBox method so all labels are generated regardless of an order amount being above 50 but the ‘Desktop Versions’ works differently. If above 50 on the Desktop Version it displays a sidebar notification warning that the labels will not be generated!… more

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   Completed  ·  5 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →