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  1. Add Ability to Merge and Split Orders

    Please implement a function to merge orders together.

    Thank you

    202 votes

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    Hello. Please be aware that the IOSS scheme prohibits the merging or splitting of orders for the purposes of shipping. If your intended use is for shipments to the EU where the order is shipped under the IOSS scheme, you will be unable to merge or split orders for shipping. 


    Thanks, the Click & Drop team.

  2. Automatically Import Images, Condition & QTY from Marketplaces

    Referring to Click & Drop and picking orders is a total nightmare... because you cannot see basic things like condition of a product (good, very good, new, etc) from eBay for example, also the quantity (some buyers purchase more than 1 of the same item) and images... (because some products have similar names, but look different, so you need to be careful to pick correct orders, it also makes picking orders faster/easier).

    This is a no brainer and should be added as an update, I am surprised it hasn't been done already. Because it would save sellers a lot of…

    1 vote

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello , than you for your suggestions.


    We will consider importing product images as part of order import. 


    We already import quantity of units for orders.


    Could you provide some context as to how the condition of the goods you have sold is used in processing a shipment?


    Thanks


    Click & Drop team

  3. Adding weights manually in open order screen before applying postage

    With the new accurate weight pre advice coming into force on the 28th March, allow customers to manually input the weight of each order into the open orders screen prior to applying postage. Only current way is to apply postage individually to each order which is time consuming. With same sku's having different manufacturing weights and packaging having different weights depending on how much is used or if an order has multiple SKU's its impossible to accurately enter the weights into the SKU database.

    9 votes

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  4. Have the username clearly visible on the Dashboard screen

    Can you please look into having the username clearly visible on the Dashboard of the Click and Drop Accounts. As a large Mailing House and since the swtich off of STL/SD1/T24 etc on OBA, we now have access to 12 C&D accounts, all with different end billing account numbers. This number is growing each week. We really need the username/account name to be visble somewhere on the Dashboard as we are alwasy swapping bewtween these accounts and it is very easy to genrate an order on the wrong account. It has already happended and we now have to go through…

    6 votes

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    Planned  ·  Click & Drop Support responded

    Hello,


    Thank you for your suggestion and feedback. We are looking into the ability to add multiple accounts to a single login. We are hoping this availably from later this year or early next year. 


    Kind Regards,

    Click & Drop Support

  5. Real Time tech issue reporting

    We need a Real Time tech issue reporting. There a lot of tech issues and no way to report them in real time so that the tech team can quickly be alerted.

    2 votes

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  6. Update Delivery Company on EKM when tracking number is sent

    Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?

    3 votes

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  7. Add Support For SMS and Email Notifications Sent to the Sender

    As well as the option to have email and sms notifications sent to the customer, it would be really useful to have the same notifications sent to the sender. Thank you!

    2 votes

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  8. All users to move orders from Dispatched to Label Generated

    If a user has accidentally moved an order to Dispatched, you can no longer book a collection for it. We tend to batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.

    2 votes

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  9. IOSS reporting for 'documents'

    We sell books, which occasionally are quite heavy. If a book or set is over 2 kg, we cannot use the 'parcel' field on Click & Drop. We have been assured that we can, however, send them as 'documents' as long as no personal correspondence is included.

    However, if I select 'documents' the IOSS box in the customs field disappears. I am aware that Click & Drop is not currently set up for IOSS reporting for items marked as 'documents,' but it is necessary for our particular business to be able to do so. Our customers have already paid the…

    4 votes

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  10. Delete Orders Using the API

    The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.

    2 votes

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  11. Trading names through API

    I am passing the "tradingName" parameter but it is not being picked up by the API within Click and Drop.

    1 vote

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  12. Customs labels

    Please can you change the Click and Drop label system. We send numerous bulk parcels overseas and it is very confusing when the postage label and customs label are printed separately. We would greatly appreciate this be looked into. Thank you

    1 vote

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  13. CN22 for BFPO

    All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.

    7 votes

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    Thanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.


    Kind regards,

    The Click & Drop Team

  14. apply same shipping service on multiple orders with different weights

    we have over 100 order each day, which are sent by tracked service and every order has different weight, can you add the feature to apply shipping service to all but keep the entered weight for the order? As currently it is not possible to do that, as it asks to enter same weight for all, only way is to do one by one manually which is bonkers..

    1 vote

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  15. Do not require two digit months when importing orders

    Order import will reject dates such as "9/19/22" (for 19th September).

    1 vote

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  16. Manifests

    Can you stop manifests automatically being done once the estimated mailing date has been reached - it is an issue when you do this as clients may not have paid by this date and therefore mail isn't sent and then monies are not due to Royal Mail - why can't we manifest when we are ready to despatch???

    1 vote

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  17. add Big Cartel to integrated online stores

    I understand there are many options for online stores but it would be good if Big Cartel could be added

    1 vote

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  18. company name field not being pulled from Amazon API

    for some reason the company name field exists in the Amazon order detail but not in the Click&Drop integration import. This has happened several times since mid August.

    1 vote

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  19. In Open Orders -> Channel header's filter button -> Filter Value, drop down list is showing deleted integrations

    Hi,
    A few weeks ago our Etsy integration was broken. After deleting the old ones and adding the new ones, the old integration names are still showing in the drop down 'Filter Value' list under Channel header. The Etsy logo for the deleted integration is showing grey.

    Can you please remove the deleted integration entries on the Channel's filter value? They are not showing in our Integration settings.

    Thank you.

    1 vote

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  20. Being able to see the dispatch date after applying postage

    When we are not getting a collection on the day we are applying postage, we change the dispatch date but we are unable to check that the correct dispatch date has been entered for all orders. If there was a way to see the dispatch date that had been applied this would be beneficial so we could re-apply the postage to any that were not correct.

    1 vote

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