General
337 results found
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New customs requirements for EU shipments
As we will need to include a Product SKU and a Non-standardised Manufacturer ID for every item from the 1st November it would be nice if it were possible to include "Manufacturer ID" in the import file. ATM it is only possible to include "SKU" in the file, meaning we will have to manually add "Manufacturer ID" 1 at a time for hundreds of products.
3 votes -
Provide option/toggle to stop C&D from importing Prime orders from Amazon + a way to identify/filter Prime orders within the order grid etc
Dear Click & Drop Technical Support Team,
I am contacting you regarding an issue with the Amazon integration in Royal Mail Click & Drop that began affecting our account around 2nd September, creating significant operational disruption and risk of duplicate postage charges.
Background:
We dispatch both Fulfilled by Merchant (FBM) and Seller Fulfilled Prime (SFP) Amazon orders from our warehouse. Our SFP orders include both Next Day and Standard Delivery speeds. Because all Seller Fulfilled Prime postage labels MUST be purchased and printed directly via the Amazon Shipping / Buy Shipping portal, we cannot print labels for Prime orders through…4 votes -
Allow Channel Reference editing after cloning
We'd like to be able to edit the Channel Reference when an order has been cloned.
7 votes -
info@custardprint.co.uk
I NEED TO EMAIL OR TALK TO SOMEONE ABOUT OUR ACCOUNT - NONE OF THE LINKS ALLOW ME TO DO THIS AND THE QUESTIONS I NEED TO ASK ARE NOT HELPFUL
2 votes -
ETSY BUG - C&D appears to be pulling in the Base Price and not the actual price per item
The current (13/07/2026) etsy integration is not pulling in the correct item price if there is a discounted price. It appears that the BASE price is pulled in per item line, not the actual price. Etsy support have said "its not our problem - take it up with C&D"
Please can you address this and pull in the actual price paid.
for international orders, it means the Customs Declaration is WRONG and appears that the package value is greater than the declared value.4 votesThank you for getting in touch about this issue.
This is now being investigated by the Integrations Team to ensure that the correct values are being entered onto any customs documentation.
In order to help us further please could you contact the Royal Mail Support Team via the support page and provide details of an order that has had this issue so that we can investigate this further?
Kind regards,
Click & Drop Team
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Update "Order Import spreadsheet field specifications"
Order Import spreadsheet field specification - https://help.parcel.royalmail.com/hc/en-gb/articles/360000250093-Order-Import-spreadsheet-field-specifications
Make no reference to IsRecipientABusiness field, but fails on it with NI / overseas.
Are there any others missing?
Update spec please2 votes -
Add a field in the Address Book for SafePlace.
Many of our customers have a permanent SafePlace for deliveries but there is presently no option to add this in the address book, so that it has to be entered each time an individual order is sent.
2 votesThank you for your suggestion.
We are currently reviewing this, alongside some other potential Address book improvements. We will update this page with any relevant developments.
Kind regards,
Click & Drop Team
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2FA remember multipe devices
Our team uses multiple devices to access multiple accounts. Due to the implementation of the 2FA, we have to verify every time a different person logs into the account. Please allow the system to remember more than one device for 30 days.
2 votes -
Allow Tracked 24/48 Large Letter products up to 1kg in Click & Drop
Royal Mail Tracked 24/48 Large Letter / LBT supports items up to 1kg, but Click & Drop still limits the Large Letter package size to 750g at the product level.
For example, if a product weighs 850g and fits within the Large Letter dimensions, Click & Drop will not allow it to be saved as Large Letter. It forces the product to be saved as Parcel.
The order screen already recognises that Tracked 24/48 LBT is valid up to 1kg, because LBT remains available when Parcel is selected up to 1,000g and disappears above 1,000g.
The problem is that the…
3 votes -
Amazon rules.
Are Royal Mail , click and drop aware that click and drop 24 hours scanned is not good enough for Amazon. If the postman does not scan in the parcel then is it noted by Amazon and warnings are given to the seller. Accounts have been closed. There is not information on the click and drop help regarding this. Are we to leave click and drop and buy postage from Amazon. This is what Amazon want and Royal Mail seem to be sleeping on this one. Can you tell me what service i should use and what cost it is…
4 votes -
Provide a webpage that details the "live" rates used by Click and Drop to calculate customs charges and tariffs
The customs fees calculated by Click & Drop do not align with Royal Mail's published information and can vary depending on HS code and other opaque factors.
This particularly a problem for the US but is also a issue with the EU post the July 2026 changes. As business we need to know before the order is placed how Click & Drop will calculate customs fees.
All this needs is a webpage that lists the current rate(s) and calculation details ,i.e. does the same HS Code twice get charged twice or once for the EU, what additional fees are added…
3 votes -
Add an option to handle multiple items with same HS code
The current Package contents form doesn't easily allow for multiple different items with the same HS Code, even though it correctly warns the user that the same HS Code has been used. The issue is that although the HS code may be the same for several items the price and weight may not be.
For example lets say I have two widgets that have the same HS code ( they are the same type of thing ) but Widget 1 costs £2 and weighs 200g and Widget 2 costs £0.02 and weighs 1g, my customer has purchased 20 one and…
3 votes -
Give us information regarding Amazon not getting 100% tracked items to upload
First is is so difficult to contact anyone at click and drop. 100s of options Give us some information on Amazon not being able to scan or track 100% of mail . Amazon threaten to close my account if they cannot get 100% of items tracked. My account with click and drop is lined to Amazon
4 votes -
Allow booking of collections (not 'returns') via Click and Drop
As a business we have a requirement to ship WFH equipment to our staff across the UK, and also to collect equipment back from leavers/retrieve faulty items. Click and Drop allows us to ship from our offices but we can only book collections via pay-as-you-go on Royal Mail, which is not suitable for us. We need to be able to book collections which attach to a monthly invoice as we could with Parcelforce.
8 votes -
Stop Showing LBT postage option for Parcels or items over 750g
The issue is that Click & Drop allows users to select Tracked 24 LBT or Tracked 48 LBT even when the user has already selected Parcel as the item format at the top of the process.
This is misleading. If a user selects “Parcel”, they naturally assume the postage services shown afterwards are valid parcel services. However, LBT is a letterboxable / Large Letter service, so it does not make sense for it to remain visible as an option once “Parcel” has already been selected.
The standard Tracked 24 / Tracked 48 options and the Tracked 24 LBT / Tracked…
3 votes -
Do not hold Tracked 48 parcels for 24 hours before scanning
As well as Royal Mail and Parcelforce parcels not being scanned at point of collection like other carriers manage to do, we also have the problem that all our Tracked 48 parcels are not scanned when they are received at our local hub. We are reliably informed that their standard practice is that because they are Tracked 48, they are left for 24 hours before being processed and scanned for the very first time. This means that our customers still get the "We're expecting it" message for at least 24 hours since it has been in the possession of Royal…
17 votes -
QR Codes on CN23 4x6 labels are too small.
Post Office scanners can't scan the QR codes on CN23 4x6 labels as they are way small for their scanners to read.
This needs to be addressed urgently to avoid mis-direction of parcels.2 votes -
Revert to the old system for handing tabs in Click & Drop
Please revert back to the old system or at least give us the option of having tabs remain open or not when an order is clicked, for example, to amend postage details etc.
These tabs never used to stay open when simply amending postage details for an order.
Now you've created work for us by having to click to close tabs when there gets to be too many open for the browser to handle. This can happen 2-3 times per day in my case. More work for no gain.
This is especially egregious since it worked perfectly beforehand.
11 votes -
printing on 4 per page, A4 label sheets
Printing labels and CH22's on 4 per page, A4 label sheets from PDF's used to work fine. Now the placing of the labels on the page overlaps the label joins.
This is the same for 4 per page with and without border sheets.
Please check and adjust the label positioning to corectly print within the label boundaries6 votes -
Orders API rejects IOSS_DDP label generation that the portal "Apply postage" screen accepts for the same order
Using the api the data makes it to Click and drop but will not print the label saying "Invalid data for shipping under IOSS"
If I select the order and generate a label in the portal then all is good, but thats not how the behavious is for all other shipments using the API. UK items work fine in this way and MPR but get charged tax again when a marketplace order.The Orders API (api.parcel.royalmail.com/api/v1) doesn't currently support generating a label for an IOSS_DDP shipment via the API, even though the exact same order data works fine when postage…
1 vote
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