Please implement a function to merge orders together.

Thank you

With the new accurate weight pre advice coming into force on the 28th March, allow customers to manually input the weight of each order into the open orders screen prior to applying postage. Only current way is to apply postage individually to each order which is time consuming. With same sku's having different manufacturing weights and packaging having different weights depending on how much is used or if an order has multiple SKU's its impossible to accurately enter the weights into the SKU database.

We need a Real Time tech issue reporting. There a lot of tech issues and no way to report them in real time so that the tech team can quickly be alerted.

Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?

As well as the option to have email and sms notifications sent to the customer, it would be really useful to have the same notifications sent to the sender. Thank you!

If a user has accidentally moved an order to Dispatched, you can no longer book a collection for it. We tend to batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.

The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.

I am passing the "tradingName" parameter but it is not being picked up by the API within Click and Drop.

Please can you change the Click and Drop label system. We send numerous bulk parcels overseas and it is very confusing when the postage label and customs label are printed separately. We would greatly appreciate this be looked into. Thank you

All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.

we have over 100 order each day, which are sent by tracked service and every order has different weight, can you add the feature to apply shipping service to all but keep the entered weight for the order? As currently it is not possible to do that, as it asks to enter same weight for all, only way is to do one by one manually which is bonkers..

Order import will reject dates such as "9/19/22" (for 19th September).

Can you stop manifests automatically being done once the estimated mailing date has been reached - it is an issue when you do this as clients may not have paid by this date and therefore mail isn't sent and then monies are not due to Royal Mail - why can't we manifest when we are ready to despatch???

I understand there are many options for online stores but it would be good if Big Cartel could be added

for some reason the company name field exists in the Amazon order detail but not in the Click&Drop integration import. This has happened several times since mid August.

Hi,
A few weeks ago our Etsy integration was broken. After deleting the old ones and adding the new ones, the old integration names are still showing in the drop down 'Filter Value' list under Channel header. The Etsy logo for the deleted integration is showing grey.

Can you please remove the deleted integration entries on the Channel's filter value? They are not showing in our Integration settings.

Thank you.

When we are not getting a collection on the day we are applying postage, we change the dispatch date but we are unable to check that the correct dispatch date has been entered for all orders. If there was a way to see the dispatch date that had been applied this would be beneficial so we could re-apply the postage to any that were not correct.