General
326 results found
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Be able to use Integrated label paper for CN23 Labels
At the moment you can use Integrated A4 label paper for everything except CN23 labels, but as we now have to use CN23 labels for everything, we can no longer use integrated label paper, and 4"x6" labels a massive mess for our warehouse, integrated label paper is far easier to use. Please fix this issue ASAP. The label would easily fit.
16 votesThank you for your feedback.
We are currently working on enabling this functionality for CN23 documents. This page will be updated once it is available.
Kind regards,
Click & Drop Team
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ETSY BUG - C&D appears to be pulling in the Base Price and not the actual price per item
The current (13/07/2026) etsy integration is not pulling in the correct item price if there is a discounted price. It appears that the BASE price is pulled in per item line, not the actual price. Etsy support have said "its not our problem - take it up with C&D"
Please can you address this and pull in the actual price paid.
for international orders, it means the Customs Declaration is WRONG and appears that the package value is greater than the declared value.4 votesThank you for getting in touch about this issue.
This is now being investigated by the Integrations Team to ensure that the correct values are being entered onto any customs documentation.
In order to help us further please could you contact the Royal Mail Support Team via the support page and provide details of an order that has had this issue so that we can investigate this further?
Kind regards,
Click & Drop Team
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Provide option/toggle to stop C&D from importing Prime orders from Amazon + a way to identify/filter Prime orders within the order grid etc
Dear Click & Drop Technical Support Team,
I am contacting you regarding an issue with the Amazon integration in Royal Mail Click & Drop that began affecting our account around 2nd September, creating significant operational disruption and risk of duplicate postage charges.
Background:
We dispatch both Fulfilled by Merchant (FBM) and Seller Fulfilled Prime (SFP) Amazon orders from our warehouse. Our SFP orders include both Next Day and Standard Delivery speeds. Because all Seller Fulfilled Prime postage labels MUST be purchased and printed directly via the Amazon Shipping / Buy Shipping portal, we cannot print labels for Prime orders through…3 votes -
Allow Channel Reference editing after cloning
We'd like to be able to edit the Channel Reference when an order has been cloned.
6 votes -
Provide a webpage that details the "live" rates used by Click and Drop to calculate customs charges and tariffs
The customs fees calculated by Click & Drop do not align with Royal Mail's published information and can vary depending on HS code and other opaque factors.
This particularly a problem for the US but is also a issue with the EU post the July 2026 changes. As business we need to know before the order is placed how Click & Drop will calculate customs fees.
All this needs is a webpage that lists the current rate(s) and calculation details ,i.e. does the same HS Code twice get charged twice or once for the EU, what additional fees are added…
3 votes -
Add an option to handle multiple items with same HS code
The current Package contents form doesn't easily allow for multiple different items with the same HS Code, even though it correctly warns the user that the same HS Code has been used. The issue is that although the HS code may be the same for several items the price and weight may not be.
For example lets say I have two widgets that have the same HS code ( they are the same type of thing ) but Widget 1 costs £2 and weighs 200g and Widget 2 costs £0.02 and weighs 1g, my customer has purchased 20 one and…
3 votes -
Give us information regarding Amazon not getting 100% tracked items to upload
First is is so difficult to contact anyone at click and drop. 100s of options Give us some information on Amazon not being able to scan or track 100% of mail . Amazon threaten to close my account if they cannot get 100% of items tracked. My account with click and drop is lined to Amazon
4 votes -
Allow booking of collections (not 'returns') via Click and Drop
As a business we have a requirement to ship WFH equipment to our staff across the UK, and also to collect equipment back from leavers/retrieve faulty items. Click and Drop allows us to ship from our offices but we can only book collections via pay-as-you-go on Royal Mail, which is not suitable for us. We need to be able to book collections which attach to a monthly invoice as we could with Parcelforce.
8 votes -
Stop Showing LBT postage option for Parcels or items over 750g
The issue is that Click & Drop allows users to select Tracked 24 LBT or Tracked 48 LBT even when the user has already selected Parcel as the item format at the top of the process.
This is misleading. If a user selects “Parcel”, they naturally assume the postage services shown afterwards are valid parcel services. However, LBT is a letterboxable / Large Letter service, so it does not make sense for it to remain visible as an option once “Parcel” has already been selected.
The standard Tracked 24 / Tracked 48 options and the Tracked 24 LBT / Tracked…
3 votes -
Do not hold Tracked 48 parcels for 24 hours before scanning
As well as Royal Mail and Parcelforce parcels not being scanned at point of collection like other carriers manage to do, we also have the problem that all our Tracked 48 parcels are not scanned when they are received at our local hub. We are reliably informed that their standard practice is that because they are Tracked 48, they are left for 24 hours before being processed and scanned for the very first time. This means that our customers still get the "We're expecting it" message for at least 24 hours since it has been in the possession of Royal…
17 votes -
QR Codes on CN23 4x6 labels are too small.
Post Office scanners can't scan the QR codes on CN23 4x6 labels as they are way small for their scanners to read.
This needs to be addressed urgently to avoid mis-direction of parcels.2 votes -
Amazon rules.
Are Royal Mail , click and drop aware that click and drop 24 hours scanned is not good enough for Amazon. If the postman does not scan in the parcel then is it noted by Amazon and warnings are given to the seller. Accounts have been closed. There is not information on the click and drop help regarding this. Are we to leave click and drop and buy postage from Amazon. This is what Amazon want and Royal Mail seem to be sleeping on this one. Can you tell me what service i should use and what cost it is…
3 votes -
Revert to the old system for handing tabs in Click & Drop
Please revert back to the old system or at least give us the option of having tabs remain open or not when an order is clicked, for example, to amend postage details etc.
These tabs never used to stay open when simply amending postage details for an order.
Now you've created work for us by having to click to close tabs when there gets to be too many open for the browser to handle. This can happen 2-3 times per day in my case. More work for no gain.
This is especially egregious since it worked perfectly beforehand.
10 votes -
Allow postage to auto apply on Shopify orders with more than one line item. PLEASE.
Allow postage to auto apply on Shopify orders with more than one line item. PLEASE.
2 votes -
printing on 4 per page, A4 label sheets
Printing labels and CH22's on 4 per page, A4 label sheets from PDF's used to work fine. Now the placing of the labels on the page overlaps the label joins.
This is the same for 4 per page with and without border sheets.
Please check and adjust the label positioning to corectly print within the label boundaries5 votes -
Multi Parcel Consignment takes longer than WDM system
It seems that some of the basic IT functionalities have slipped with the new system, and it’s starting to impact our workflow. For example, when creating a Multi Parcel shipment via manual entry, the process has become much more time-consuming. The system no longer captures default settings like service type, parcel size, or whether a signature is required, which were all part of the previous system and helped streamline our operations.
As a B2B business, the added complexity is especially frustrating. We're having to manually enter the same details—such as weights, parcel sizes, and costs—over and over again. This is…
8 votes -
CN23 forms are too big
Previously I was able to print the address label and customs forms on the same page in A6, one on each side. I can still do this but the customs label now flls the entire A4 page. I'm having to print each page individually, reducing the size of the customs form to 50% so it fits on my boxes. This obviously makes the text really small, which worries me that it won't get through customs in the destination country. Please make the customs label the smaller size it was, or at least give that option
2 votes -
Ability to save card details to account.
Please can you add the ability to save a credit card to the account so we don't have to type in Card details every time I do a new order. This is a very long process, most websites have the ability to either add an invoicing address or save the card details.
3 votes -
fuel subsidy
I don't understand why the fuel subsidy has gone up twice this year.
Luckily i keep very good records of what i sent or i would not even have known about this latest one to 16%. My bill did not match by over £6 to what i knew i had spent with RM, which is how i knew. They expect us to keep checking their subsidies page (which is hard to find) to know of any increase.
Fuel and electricity is LESS now than the start of the Ukraine war which RM used to put up the price to 8%.…
2 votes -
Invoice to be be itemized as per bought orders
At the moment the invoices only show overall cost of the shipping paid with 'Sales Order/Your Reference' which I have no clue what does it relate to. Can we not implement a system to have invoice give itemised per order charge paid to help with our internal accounts as it is impossible to know if I got charged something different due to size/weight for the services I have used. It would be super helpful to have something like this. Thanks
2 votes
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