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165 results found

  1. Click & Drop Desktop - Print shipping label THEN Despatch Note

    We have today moved over from Print Assist to the new Desktop app for Auto Printing.

    Everything was fine during testing as we printing 1 label at the time. We then decided it was time to print a large batch of orders. So selected 37 orders for the same item and printed.

    We are then presented with 37 tracking labels, followed by 37 despatch labels. No longer does it print the shipping label alongside the despatch label! So we now have to sort out each label and find its relevant depatch note (GDPR would love it if we accidentally sent…

    6 votes

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  2. Scan ALL RM48 and RM24 2D barcodes.

    This situation has persisted for too long. It's imperative that ALL RM 48 and RM24 2D barcodes are scanned. We cannot accept liability for lost items when the postal service fails to scan them. While we can claim for the postage, it would be significantly advantageous if these 2D barcodes were consistently scanned upon delivery. Many remain unscanned, and Royal Mail's excuse of it not being a priority is unacceptable. Their latest advertisement emphasizes the importance of their services for businesses, including the choice of delivery speed and online delivery confirmation. We demand 100% compliance with this service. The financial…

    7 votes

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  3. Update Tracked 24/48 to collected when Business Collection takes place

    Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?

    It was impemented for personal customers last year:
    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collected

    Second class post tracking is fine and shows the following message when the driver collects:
    "An update will only be provided when we attempt to deliver your item"

    But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
    "We're expecting it
    The sender has advised they have despatched your item to Royal…

    12 votes

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  4. Overwrite existing product data: Not updating...

    Overwrite existing product data: Not updating... Can this be looked at as there seems to be an issue with this?

    4 votes

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  5. Please add the delivered DATE to the manifested orders status column.

    At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.

    This would be so useful for an overview and finding out delivered date results for things like ebay cases.

    19 votes

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  6. Make it easier to find out how much one has been charged for each item

    It is far too difficult to find out how much one has actually been charged for an item. If it is on the system at all it is not easy to find.
    It is very frustrating

    10 votes

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  7. Make the manifest smaller, its wasted paper.

    Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them…

    8 votes

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  8. Adding the department name to a label instead of the department number.

    Before we manifest, we always check each parcel to ensure it has been coded to the correct department. Currently the only way to do this is checking on the screen, by adding the name to the label instead of the number would speed up this process.

    2 votes

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  9. Import VOEC & Other Customs Scheme Details

    VOEC number for Norway or other VAT system scheme's should automatically be pulled through from eBay / Amazon etc integration with their unique number, similar to how the IOSS number is pulled through.

    2 votes

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  10. Allow sending of email notifications after items are dispatched

    Customers often ask me to resend the tracking info. There is no way to do this currently. If there was a simple click box to do this, it would be great.

    2 votes

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  11. Make the check box for each order bigger on the new orders page

    When scrolling down new orders the check box is so small - cant it be bigger - its easy to click just off it then it opens the order and you have to close it.

    Please make it easier when processing lots of orders but not checking them all.

    7 votes

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  12. Country specific hs-codes

    When downloading order from Magento 2, Click and Drop downloads, if an hscode object is present under the Order->OrderItem object, please use this, falling back to the Products hscode if not present in the OrderItem.

    Hs_codes in the OrderItem are order specific, and therefore country specific and this can be 10 digit HS codes.

    Ireland are now returning to sender any items that don't include 10 digit country specific HS codes.

    10 digit country specific HS codes are available under Order->OrderItem in my Magento store.

    Please indicate and standardise in documentation how you download order specific 10 digit…

    1 vote

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  13. Senders Reference to be visible on invoice or invoicing reports

    The invoice batches tracked parcels together the reports available only shows the tracking number RM have supplied making it impossible to reconcile against our own accounts. Senders Reference is supplied which is the reference we have for the order so believe this should be visible against the invoice somewhere.

    1 vote

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  14. 2 votes

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  15. Allow update tags

    Can only set tags on create

    Too inflexible especially when the orders in click & drop are created by some third party integration.

    Would be super useful if we can edit tags even after an order has bee created

    1 vote

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  16. Allow filtering order by multiple values

    Would be useful to filter by multiple order number, multiple post codes, multiple email addresses

    1 vote

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  17. Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland

    When orders from Ebay, Amazon and other channels come through to C&D via the API, it would be extremely useful if the destination country could automatically show as the relevant Jersey/Guernsey not Mainland UK, as the customs label does not automatically generate without this. Ebay orders and most amazon orders to Jersey and Guernsey appear as "mainland UK" but with Jersey or Guernsey postcodes.

    6 votes

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  18. please explain how new 'Auto Print' will operate with API

    We're concerned to see you're discontinuing support for the 'Print Assist' integration. Despite your claim that you had previously let people know about the new 'Auto Print' introduction from 1/10/24, with only 2 weeks to go, yesterday was first time your announcement was made on the CnD website and we have not had any email notification prior to this.

    We use the click and drop API and not the C&D desktop app. As there is no "automatic print" of created labels with the API integration available (like there was with the Dropbox integration) we retrieve and send a label pdf…

    1 vote

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  19. allow us to retain/copy labels for cancelled sales order number to a new one

    allow us to retain/copy labels for cancelled sales order number to a new one

    1 vote

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  20. Retain selected items after applying postage

    If you tick certain orders in the 'New Order' folder and apply postage to an order all the ticked items are de-ticked.

    It use to be that these ticked items were retained as ticked. Please change this back.

    Please can you re-add this feature.

    6 votes

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