General
209 results found
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Allow Combination of Multiple Orders into A Single Parcel
We occassionally get Ebay customers making several separate orders, all for the same address. Obviously we combine the orders into a single parcel to save on postage and so that the customer receives the orders together. However, it is a real pain to do this in Click and Drop. Currently, we have a customer that has ordered 3 items, each as a separate order. This means I have to edit one of the 3 orders in C&D. Then I have to delete the other 2 orders. Then at the end of the day I have to remember go into Ebay…
10 votesThank you for your feedback.
This feature is currently in development, we will update this page once it is available.
Kind regards,
Click & Drop Team
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Have an easier way to complain when you have incorrectly charged us for a wrong size package.
Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.
The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.
The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.
I first…
4 votes -
Bug - Notification uses sender email instead of recipient email
When generating an order with Click & Drop API, email notification goes to sender email address, not recipient email address. Can clearly see in our request we are sending the correct information.
1 vote -
make the shipping Cost option editable on the Address details Page
When you manually enter an order on Click and Drop there is an option for the Shipping Cost Box.
After an order is entered there is no option to enter a cost in this box.
I propose The Shipping Cost should be available to edit on the Address details page.4 votes -
Bug: Tracked 48 orders not Showing "We've got it" in click and drop - Just "Manifested" lable
Tracked 48 orders in the click and drop orders screen for business customers seems only to be showing "Manifested" status and not pulling through the "We've got it"
Click and Drop - Just shows Lable Generated > Despatched > Manifested
Royal Mail Website - Shows "We've got it"
Click and Drop order flow is missing the "We've got it" stage before "Delivered"
Please confirm you can replicate, and this bug will be fixed?
4 votes -
Include Delivery Date in Reports
Hi, can you please add delivery date (i.e.the date on which item was delivered) in "reports" and "manifest orders".
We can only see STATUS if it is delivered or not, but we are not getting delivery date. It would help us greatly. Thanks
4 votesThank you for your suggestion, we will consider it for a future release.
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Don't require gray mailsack for 20 or less items
I am not having my gray mail sacks delivered and have been using bin bags for a long time now. I think maybe I am low priority because I don't have much to post (sales are slow atm) it would stop me having to constantly chase up mail bags and borrowing them from the post office if I could just hand them in or post them in a letter box as they are always large letters.
3 votes -
Customer (Receiver) EORI field should be added as field in the address book
Our address book contains saved details for regular customers, covering 99% of our orders. With the upcoming Windsor Agreement, an additional field should be introduced in the address book to store customers’ EORI numbers. This would eliminate the need to manually enter the EORI each time an order is created. Instead, it should be saved within the address book and automatically populated when placing an order, ensuring a more efficient and seamless process.
4 votes -
Duplicate Name identifier
We have people, every single day that buy numerous products and check out individually every time. It's hard to find these peoples name in 1000 orders unless we really check them. It would save royal mail delivering to the same people 3/4 times if there was an alert for the same name or post code. We could then put them orders together and send in one package.
5 votes -
Bug "In Transit" twice for BPL orders rather than "Delivered" + 1 hour time difference
When tracking BPL 2nd Class Orders
By clicking on a click and drop order and following the order progress.There is a duplicate "In Transit" bug
"In Transit" is listed twice for BPL orders rather than the 2nd "In Transit" message being > "Delivered"
Also the + timestamp is 1 hour before delivery scanSo what is Delivered @ 11:43 - as shown on Royal Mail main tracking website
Is showing as In Transit @ 10:43 - shown inside click and drop order/manifestedPlease confirm you can replicate, and this will be fixed?
3 votes -
Fix issue requiring labels to be regenerated
For a couple of months now labels haven't been generated after payment has been made. I have to return to the dashboard, seelect the transaction from the "Awaiting Dispatch" transactions, and the regenerate the label with custom positioning. Is this a known problem, or am I doing something wrong?
1 vote -
Highlight an order in 'New Orders' window
It would be nice to have the ability to change the background colour or to otherwise highlight an order for an extended period of time to make it stand out.
If we receive an order but the item is out of stock, we keep that order in 'New Orders' until such time as it can be fulfilled. This can be several weeks in some cases.
The risk is that we may inadvertently send this item out, along with the rest of the in-stock items by mistake which alerts the customer that the item has been shipped.
If we could highlight…
2 votesThank you for your feedback.
It seems that for your use case, the order tag functionality might be helpful. Tags can be added to an order at the point of order creation and then you could filter your grid so that orders with a certain tag are not displayed. For more information on this functionality, you can consult our help guide.
Please note that we are planning on improving this feature by allowing users to add tags at any point of the user journey and we may allow for using different colour tags too.
Kind regards,
Click & Drop Team
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Product details column, sort by A-Z
In product details why can't we sort alphabetically, allowing us to print everything out in order?
12 votesThank you for your feedback.
We are currently considering how best to implement this feature. Any further updates will be posted to this page.
Kind regards,
Click & Drop Team
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automatic refund for lost tracked post
If a tracked item is shown as not received after ages. Then obviously that item either hasn't reached the destination, or it hasn't been tracked as was paid for. So the cost of postage could be automatically refunded without the customer (who has already lost a sale) can at least get their postage costs back without filling out a massive form.
1 vote -
Transmission of Shipping Service from C&D to Shopify via the integration
The current integration between C&D does not send over the shipping service used when shipping orders back to Shopify. The only information that is sent back to Shopify is the Carrier (Royal Mail) and the tracking ID.
The Shipping service is needed for the likes of Amazon to meet their Valid Tracking Rate metric. Under the current API not sending this to Shopify the correct and valid Shipping information cannot be sent to Amazon through a Shopify integration. Instead business customers like ourselves have to rely on either direct shipping through C&D to Amazon or via a 3rd Party app…
1 vote -
order weight set to ZERO every order
Give users the option to have a fresh 0 order weight for every item. I find the pre-entered order weight useless and in most cases counter productive because the system constantly tries to default to an incorrect weight. I'd rather have a fresh blank field to enter every time I send an item. Please give us an option in the settings to opt out of the pre-entered memory order weight.
1 vote -
fix the problem of not being able to delete unwanted orders
I have been unable to delete unwanted orders now for several weeks, is this due to be fixed? my orders page is getting very cluttered with unwanted orders making it difficult to find the orders I do want
1 vote -
Generate CN23's for any order value
Given the UPU changed the rules to make it so it is the choice of the Sender to use either a CN22 or a CN23 for orders under the CN23 threshold, allow us to choose, or have a blanket setting, to generate CN23's for low value orders. The UPU recognise that some orders, going to the EU for example, require CN23's to be used for low order values if the item requires a more complex customs declaration. Items with import controls require information entering in the Comments box of the CN23 (which is not available on a CN22), or they…
3 votesThank you for your suggestion. We will consider adding an option to generate CN23s for lower value orders in future development.
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Filter orders to print alphabetically
The ability to select the order labels are printed out, based on a variety of factors - eg. name (surname or first name), date, Uk/international.
I process a large amount of orders and line parcels up alphabetically before applying postage labels. If there was an option to print labels out by name this would save a lot of time. I believe the only way they print out currently is by order date.
1 vote -
Reports file format
please change format of manifest orders file. the current is is very old i.e.excel97 - 2003. please update to CSV format
1 vote
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