General
108 results found
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click and drop scroll
Hi - for some reason the functionality to scroll right or left on the orders list / page seems to have gone? (On Click & Drop) It makes the process very manual now not being able to scroll right or left as well as up and down, having to manually drag the toolbar left/right.
Also when filtering orders by postage value, I used to be able to hit 'enter' and it confirm the selection but now it comes up with an error saying the numerical value should only be a whole number and not a decimalated number e.g. (1.00 not…
2 votes -
Bug: Mobile View - Horizontal scroll bar not working
I am no longer able to scroll along the order lines when viewing the site on my mobile phone. Currently using chrome.
2 votes -
Feedback for new Click & Drop page interface
I was sad to see that the old interface will be retiring on 31 Jan as I much prefer that interface when it comes to user friendliness.
May I suggest the following to add to the new interface:1) add a Country option in columns so that I can sort the orders by Country, this was present in the old interface but not the new one.
2) allow the expanding of further information of an order within the page itself, instead of opening to a new tab. (an expand all button would be great too) I've looked into the settings…
25 votesThank you for your feedback. We have introduced a filter in the Customer column allowing you to filter and sort on the 'Country' value.
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Product name overlapping quantity
Why nobody has informed this? Product name is overlapping quantity and its impossible to see quantity of order
1 vote -
Bug: order screen - a long product name isnt truncated and expands over customs code and qty box
Bug: on the order screen [once clicked into an order]
If a product has a long product name this now isnt truncated and expands over customs code and qty box meaning when singular applying lables is really hard as we cant see the order info like qty , unit price etc
Thanks
1 vote -
Create batch based on labels generated not postage applied
Previously If we select 20 orders and generate labels then new batch is created for these 20 orders but now every postage applied will create a new batch. This has made us very difficult to manifest. We manifest based on weight. If we want to manifest 0-100 grams orders we won't know which orders are on which batch. Can somebody suggest if I am missing something here?
1 voteThank you for your feedback.
You can manually create a new batch prior to generating your labels - using the filtering function on the open orders grid might help you identify the orders with the correct weight (the filters can be displayed by clicking on the package format row heading). Once you have filtered on weight/package format, select all applicable orders, click on the three dots next to the order number and click create batch. Following that, you should be able to generate labels and manifest the new batch containing all the orders you selected.
Hope that helps. If you have any further issues or questions please contact the C&D support team.
Kind regards,
Click & Drop Team
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Bug: Reports / Manifested orders "Tracking status" filter out "Delivered" not working
Im trying to find a list of orders outstanding delivery.
Usually you can go in -
Reports / Manifested ordersFilter column "Tracking status"
Filter out value selected above "Delivered"
But its not working - Delivered is still showing in the column after applying the filter
Doesn't look like the tracking status column is allowing filtering on the Reports / Manifested orders page
Anyone else able to confirm the same
1 vote -
Stop tracking numbers being generated for non-tracked services
Tracking numbers have recently started being generated for non-tracked services (e.g. BPL2 2nd Class). These are then being exported into integrated marketplaces, breaking the tracking functions and causing a large number of customer complaints and confusion.
Can this please be corrected as soon as possible.
3 votes -
Option to remove postage cost from the label.
Option to remove postage cost from the label.
2 votes -
Show the SafePlace for each order / delivery and allow bulk SafePlace assignment
There is no easy way to see the SafePlace for an order or delivery. You have to click "re-apply" postage for each delivery to see the current SafePlace. Also, you can't add SafePlace in bulk, which is really time-consuming.
1 voteYour order Safeplace should now be visible when you click an order and view order details.
Kind regards,
Click & Drop Team
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Mark as Dispatched on Payment Summary page
A quick button that dispatches select or all orders on the Payment Summary page instead of having to click Back to Orders to do so.
1 voteThank you for your feedback.
You should be able to automatically mark your orders as despatched by going into Settings -> Miscellaneous and ticking the Mark order as despatched when label is generated checkbox.
Hope that helps.
Kind regards,
Click & Drop Team
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Click & Drop API Generate Labels
I have a few issues with Royal Mail Click & Drop API.
[1] When sending a request to /orders with the LabelGenerationRequest.IncludeLabelInResponse, 400 Bad Request is returned with 'Amount of labels across all items must not exceed 1'. This is using the CreateOrders end point and on each order is has the property to request a label. With any or all orders as true, this error is returned and no orders are created.
[2] Tracking number is not returned in the response, even when the order is successfully sent to Click & Drop account and has postage applied based on…
1 voteThank you for your feedback.
We believe there are 2 approaches you can take to solve the issue.
Approach 1) Generate 1 order at a time. This will generate a label in the response, including the PDF and the tracking number.
Approach 2) Generate multiple orders without labels (includeLabelInResponse = false). After the orders are created in bulk, you can then request labels in bulk via the Get Labels endpoint. After you have generated the labels, you can retrieve the tracking numbers via the Get Orders endpoint.
When you created orders, the API returns orderIdentifier. You can use the identifier returned to retrieve labels, and the order details. The order details contains the tracking number.
Further details can be found in our documentation:
https://api.parcel.royalmail.com/#tag/Orders/operation/GetSpecificOrdersAsync
https://api.parcel.royalmail.com/#tag/Labels/operation/GetOrdersLabelAsync
Hopefully this resolves your issue. If any further help is needed please get in touch with our support team.
Kind regards,
Click & Drop Team
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Can't buy stamps for HMRC BX9 1AN address. Please enable the spage to accept it without requiring a town to be entered.
The page won't accept hmrc postcode.
It requires a town and none of the postcode finders give one as it is a service where post is scanned and forwarded. HMRC ask us to use this postcode BX9 1AN.1 voteThank you for your feedback.
HMRC have a different address that can be used when shipping by courier:
https://www.gov.uk/government/organisations/hm-revenue-customs/contact/couriers
This postcode should be available to you when creating an order with Click & Drop.
Kind regards,
Click & Drop Team
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'Create Order & Apply Postage' Button Not Working in Beta
After manually adding address on the beta version, the "apply postage" button is saving the entry and not going to the "apply postage" page.
Have tried this on multiple browsers and the same issue exists.
9 votesHello and thank you for your suggestion. This will be resolved in our coming feature release.
Many thanks
Click & Drop Team
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! New Batch Page Role Out is NOT Ready ! Please fix these school boy errors before the go live date on the: 10-4-24!
Having sent the below to Customer Support they have asked me to post it on here! Obviously they do not see this as important as it actually is! See Below:
In the new version of the batch page you have missed off the print button that appears automatically so I had to search for a way to get access to my labels! I had to manually generate the labels! Also there is no column for Dispatch Date or Generated Date, you have replaced this with 'Date'. How can you even think about a go live date when its so incomplete?…
1 voteThank you for your feedback.
The new Batches page has introduced changes to the page layout which may have caused some confusion as to the positioning of certain features. Regarding the specific issues you mentioned:
- The Print button can now be accessed from the quick actions menu on the left side of the grid
- The Generated date and Despatch date columns have now been merged into a single Date column which should display both dates.
For a more detailed description of these and all other changes to the Batches page, please consult our help guide. This contains screenshots which may be helpful if you are still uncertain on how to process your orders.
Kind regards,
Click & Drop Team
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Put the warning back on Orders with address Issues at checkout
Why have you removed the warning triangle from the payment page where there is a character Click & Drop doesn't like?
I've been trying to process a payment, but it just hangs on the payment processing page and doesn't accept the payment or create the labels.
Because the warning triangle has disappeared I didn't realise that the issue was in an address.
Better yet, stop not allowing orders that have a hyphen or comma.
3 votes -
Why when you generate labels, do you have to confirm every single time to move things to a new batch?
We apply postage to all our products, then begin to print. Every time we generate labels now we have to confirm to move items to a new batch. Why? Just print the labels as before.
1 voteThank you for your feedback.
This behaviour has now been changed so you should not have to move orders to a new batch at the point of label generation.
Kind regards,
Click & Drop Team
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Make Product details column taller to show more SKUs
Please can we make the product details taller to add 3 SKUS like it used to have
0 votesThank you for your suggestion.
You can now choose how many SKUs you want to have displayed in the orders grid. The number can be changed by clicking on the product details column header and clicking the 'Toggle displayed products number' button.
Kind regards,
Click & Drop Team
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Generate labels 1 full per page as before
Generate labels and certificates of posting separately again. The new system means I can't just print a batch of labels off! Previously I could send them to print 4 per page on sticky 2x2 A4 sheets and peel and apply.
1 voteThank you for your feedback.
You should be able to select which documents are printed and how many labels appear per page in your C&D settings. For more information, please consult our help guide Choosing your label format.
Kind regards,
Click & Drop Team
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Cloned orders have the same date as the original order
Regarding the click and drop clone feature, this is very good as sometimes we have to replace lost items and it saves us having to input a full address.
The only drawback is once the clone is created it shows the date of the original order. Sometimes customers ask when the replacement was sent and we do not know. We think that it would be better if clone was created and date stamped with the date of the clone creation4 votes
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