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  1. Allow services not used to be hidden or removed

    Please allow delivery services not used to be hidden or removed from the order processing page to speed up the process.

    Thank you

    24 votes
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      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    • A better process for refunds need to be put in place - I cannot post a form every time!

      It was difficult enough when I had to call customer service to get a refund on International Items (the old system only allowed you to apply online for UK postage).

      Now we're expected to complete a form and pay postage to send this by mail. I need to amend an order from Letter to Large Letter which will actually cost me more to post the form than to just lose the difference in postage cost!

      If I'm going to lose 65p every time I need a refund it's going to become very expensive! (and I can't save them them up…

      114 votes
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        48 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
      • Click and Drop not accepted at Post Office as of 27/11/18

        I’ve generated several Click and drop labels (for info, I’ve also created Royal Mail labels from within eBay.)

        When trying to drop these at my local post office (to get proof of postage), I was told that I could no longer do this, and would have to go to a main distribution centre.

        The counter staff showed me a print out of an email they had received which confirmed this (so it wasn’t just them refusing the items), and likewise members of online forums I’m signed up to have had a similar experience.

        Please could you provide some official clarification…

        11 votes
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          4 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →

          All parcels with the exception of Tracked 24 & Tracked 48 services can be accepted by any Post Office branch.

          All parcels including Tracked 24 and Tracked 48 services can be accepted by any Royal Mail Customer Service Point.

          Click & Drop Support

        • Give us guidance on HS codes

          In your guide on the electronic pre-advice system that comes into force on the 1st January, you say to use 8 digit HS codes looked up on the gov.uk/trade-tariff website.

          The export codes found on the gov.uk website seem valid for UK export documentation and Intrastat reporting, but they don't appear to be valid in many cases for customs import documents in non EU countries.

          So please, tell me, when exporting to USA, for example, do I lookup the code on the UK tarrif website (not valid for imports into USA), or do I lookup the code on the USA…

          8 votes
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            8 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
          • my click and drop has completely reset since i clicked the message to help testing

            i clicked the message to help testing the website and since then my click and drop is completely unusable.every page i click on comes up with an error.

            3 votes
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              4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
            • Update and Inform you Post Office Network branches and operatives on Click&Drop

              I have just had two parcels refused to be accepted at my local post office branch as they said the last post had already gone, even though my items were still in date to be posted by the end of. I have contacted customer support who advised that they should not have refused them and should have taken them even though the last post had gone from that branch. This branch have advised me previously that they can accept click&drop items provided it is still in date but this now varies depending on the day. Branches promoting click&drop need to…

              4 votes
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                2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                Thank you all for your suggestions. All Click & Drop mail can be taken to your local Post Office except for Tracked 24/48 services. Those must go to your nearest Royal Mail Customer Service Point.
                If you encounter difficulties with a particular Post Office Branch, we would urge you to make a complaint directly to Royal Mail or the Post Office.
                https://personal.help.royalmail.com/app/answers/detail/a_id/307/~/how-do-i-make-a-complaint%3F

              • Live Service Status - Save us Calling When server down

                How about a live service status, service was down 13th March 2018 for 3 hours in the morning and is down again this morning 14th March - To save me 20 minutes hold time on the phone just to confirm issue is your side, how about a server status button on homepage - so we can all see the issue is Royal Mail side and we can then see when your back up online.

                19 votes
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                  24 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi,

                  Thank you for your comment. At Click & Drop we take the performance of the site and the availability of the features to our customers very seriously.

                  We were aware that some of our customers experienced performance issues recently and during these times our engineers worked hard to resolve the issues that were in our control and to ensure they do not reoccur.

                  In order to improve the visibility of the status of the site and it’s components we have listened to your comments and have now added a Live Status Page at https://clickanddrop.statuspage.io/ where you can check the status of the site. We also post status updates on the Click & Drop Twitter account at @click_and_drop

                  We do apologies for any inconvenience caused, however we are confident that the intermittent issues that some users experienced recently have been now resolved

                  Regards
                  The Click & Drop Team

                • Click & Drop needs to support country of origin.

                  Click & Drop needs to support country of origin.

                  We are being told we have to send the country of origin to Royal Mail but Click & Drop doesn't support it.

                  https://www.royalmail.com/business/services/sending/international-data

                  3 votes
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                    completed  ·  4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
                  • Provide the tracking we were promised over 12 months ago for LARGE LETTERS

                    95% of my postings are large letters, I was talked into switching to Click and Drop in 2016, even though I said I mainly send large letters. RM said no problem

                    12 months later STILL waiting every time I ask, the reply its coming soon.

                    I am being scammed daily by claims of non receipt, cant use signed for as most products £9.99, so would eat up all of my profit.

                    PLEASE sort this out NOW Royal Mail !!!

                    65 votes
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                      34 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →

                      Delivery confirmation on large letters for OBA customers has now been activated in Click & Drop and customers can now see the delivery confirmation number in the tracking ID field and click to see the delivery status in our tracking systems. This is also fed to marketplaces if mark as despatched is selected and also in the reports area within Click & Drop.

                      Click & Drop Support

                    • Make the Large Letter Delivery Confirmation work.

                      When clicking the Delivery Confirmation number from Click & Drop, the main RM site says service not trackable.

                      When emailing support they are able to manually check it, would just like it to work for us.

                      49 votes
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                        25 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                        Thank you for your suggestions. There were some initial technical difficulties with large letter delivery confirmation, however the functionality now works correctly for all our customers.

                      • Landscape DL Envelope Format

                        I have been an online postage customer for a number of years whilst representing a number businesses. Prior to "Online Postage", I used "SmartStamp". I found both offerings to be extremely beneficial in the sending of business mail.

                        I note that online postage is being replaced in 2018 and the only option will be to use Click & Drop.

                        Whilst Click & Drop seems an excellent option for traders using the eBay and other marketplaces, I rarely buy and sell products and simply use the Royal Mail website for business mail. As a result, purchasing dispatch note labels is of…

                        74 votes
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                          57 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi,

                          We are pleased to announce that the functionality to print labels in a landscape orientation for letters is now available in Click & Drop.

                          Should you have any questions with regard to this please do not hesitate to contact the Support Team at clickanddropsupport@royalmail.com

                          Thanks
                          The Click & Drop Team
                          OBA Customers can find more information about other features included in the latest release at https://help.parcel.royalmail.com/hc/en-gb/articles/115004554734-Latest-release-information-Online-Business-Account-customers-

                          Non-OBA Customers can find more information about other features included in the latest release at https://help.parcel.royalmail.com/hc/en-gb/articles/360001157233-Latest-release-information-Personal-account-customers-

                        • Print on sticky labels

                          Enable label printing on 4 per page labels like you used to on the previous service. 1 per A4 sheet is TERRIBLY wasteful.

                          1 vote
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                            1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
                          • How do you import an order with multiple items for customs

                            How on earth do you import (via dropbox) a order with more than 1 item?
                            I've avoided using items until now, but obviously I need to add electronic customs information now for some overseas countries.
                            I can see how you can give details on 1 item (and the example .xls shows this), but how on earth do you give multiple items within 1 package, each with a different country of origin and customs code???
                            I cannot find any documentation for this. At least with DMO, all information for on demand was in 1 document, so you knew where to look! …

                            1 vote
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                              0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
                            • Thanks for your reply. May I suggest a quicker, easier way for me to automate Click and Drop. It should be possible for users to log-in usin

                              May I suggest a quicker, easier way for me to automate Click and Drop. It should be possible for users to log-in using the option of ‘Sending a one-off or handful of items’ on Click and Drop.

                              Logging-in would allow the user to set the same postage and a return address for items. Please could you forward this simple idea to your Click and Drop developer. It would save me (and many thousands of other users) a lot of time.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • include a link in the confirmation email to the click and drop label

                                I tried using the service without creating account using the option for 'one-off or a handful of items'. In the pages I'd navigated to get there it had indicated I could use this for a few items at once. It took me through each item one at a time and I assumed I could go back and find all of them to group the labels on a page. It didn't - it seems the confirmation page was the only place I had the one-off chance to access each label. Now I have no way to access 2 out of 3…

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Tell me where to download the desktop app from

                                  You sent me a message about your all singing all dancing app - but no link as to where to download it from!

                                  1 vote
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                                    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Update order import field specification to include latest fields

                                    Update order import field specification to include latest fields, field format max length etc. including for country of origin (does this include ISO 2 letter and 3 letter country code?) and harmonised customs codes lengths

                                    1 vote
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                                      0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Selecting the position of a label to be printed

                                      In the, soon to be defunct, On Line Postage system you are able to click to tell the 'system' which label position on a sheet of 2 or 4 you would like to print. Why have you gone back to the ark by not having this on Click and Drop? I run a very small business and have sporadic orders. I have logoed labels. At the moment I just click on the label position I want to use in the On Line Postage system and it's printed out. Lovely! I tried the Click and Drop system today...if I want to…

                                      47 votes
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                                        49 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

                                        We’re pleased to announce this functionality is now available for customers accessing Click & Drop with Paypal. To access this feature, click on settings and templates, choose the A4 template and 4 per A4 option. You will then be given the choice of where to start printing when you print your label.

                                        Thanks for you patience whilst we delivered this feature.

                                        Click & Drop Support

                                      • Have a stand alone option for Tracked Returns labels

                                        Apologies if this has already been put forward, however, after being a DMO user for many years, there are some features that are disappointing not available on Click & Drop and one is the ability to just print a generic tracked returns label. It seems you can only do this against an order that has been created which means it populates that customers return address which is no good when we need it for a totally different customer. We are having to run DMO alongside this just so we can print standard returns labels

                                        9 votes
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                                          8 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi Darren

                                          if you have more than one address you want to generate a roll of returns, if you add the details as a trading name and address and you will be able to generate the details you want by selecting the trading name.

                                          Click & Drop Support

                                        • All I want to do is print a DL envelope

                                          All I want to do is send a letter... I don't want a dispatch note. I don't want to harmonise codes. I don't want to squish a landscape 6 x 4 (inches? come on...) on to a DL. All I want to do is post a business letter. Please. Royal Mail...

                                          8 votes
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                                            2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            Thank you for your comment. We are aware that the Click & Drop site can be confusing for some customers who just require single postage.

                                            We have been working to improve the help on the site, as well as improved documentation, based on feedback like this from our customers.

                                            It may be that using the Get Started Now button on the main https://parcel.royalmail.com/ page is more suited for your needs. This will take you through a step by step process to produce a single label which can be printed directly on an envelope, label, or plain paper.

                                            If you have registered and logged in, then please be aware that you will need to use the Create Order button to create a single label. We are aware that the use of the word “Order” can be misleading, but you do only need to enter the package dimensions and recipients details.…

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