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  1. IOSS and imported CSV file specifications missing field

    Hello,
    just been on the phone to click and drop support re what the field specification there will be for the IOSS number - reference.
    Unfortunately, according to them, there is not a field for a csv upload.

    I think it's rather important to have the information before 1st July so I can prepare as best I can.

    I have checked the field specs on
    https://help.parcel.royalmail.com/hc/en-gb/articles/360000250093-Order-Import-spreadsheet-field-specifications

    but nothing for IOSS.

    Please could you either add a field or let me know how I will be able to get this information to Royal MAil. I need to let customs of Germany,…

    1 vote

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    4 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  AdminClick and Drop Support (Product Owner, Click and Drop) responded

    IOSS should be stored on trading names for customers who are importing files from multiple marketplaces and a different trading names stored for the different marketplaces negating the need to enter the details on each import file.

    For customers who have a direct integration into marketplaces like ebay, Amazon, NOTHS etc. and we pull the orders into Click & Drop from the channel, we will store the appropriate marketplace IOSS number and automatically apply the marketplace IOSS number on the orders for less than 150 Euros in the electronic data we pass when the end of day manifest or the label is purchased. Customers do not need to do anything different in these scenario’s the software will do the work on your behalf.

    Click & Drop Support

  2. require electronics customs fields to be filled out before continuing.

    I keep getting an email telling me I'm not filling out electronic customs data. This could mean that the parcel will be returned or destroyed. So why am I allowed to continue to print out the label? If the customs info isn't there then it should not allow me to print a label in the same way it wouldn't let me print a label if I missed out the postcode or something.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

  3. Bug in C+D with WooCommerce and Greece "Attica" Orders

    We have a website which uses WooCommerce and Click&Drop pulls the orders in.

    The orders we have noticed have been pulled through wrong every single time for the Greece orders where "Attica" is specified in the "State/County". It brings it through simply as "I" rather than "Attica".

    The address reads correct in WooCommerce, but when brought into Click & Drop it's incorrect and has been for a considerable amount of time.

    Every single time this happens we have to manually edit it, and means if it isn't spotted the item goes missing.

    I'm unable to see any official way to…

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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