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5 results found

  1. Update Delivery Company on EKM when tracking number is sent

    Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?

    3 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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  2. CN22 for BFPO

    All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.

    8 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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    Planned  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Thanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.


    Kind regards,

    The Click & Drop Team

  3. Print Address and Customs labels sequentially on 4 labels to a sheet

    Please add an option for customers using 4 labels on an A4 sheet to select, if they would like to have the address label immediately followed by the customs label without generating a new sheet of labels. The current system results in lots of blank labels, and the need to look carefully to make sure one assigns the correct customs label to the correct address label.

    6 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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  4. Support Recipient EORI on CN22 & CN23 Declarations

    Add end user (Business) EORI/VAT for CN22\23 as this is required for shipping B2B into the EU

    4 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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  5. Option to Chose 'Results File Only' with C&D Desktop Import

    Can you please add an option to choose 'Results File Only' in the DropBox and Desktop Methods? We have no use for the labels so the option to choose:

    • Labels
    • Results File
    • Labels & Results File

    Also, can you remove the MAX 50 Limit?

    1 vote

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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