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21 results found

  1. Don't put refunded orders back into the 'Ready for Printing' section

    When a label refund has been accepted, the order moves back into the 'Orders Ready for Printing' session. If you have orders in there that you haven't purchased yet, this can lead to re-purchasing the refunded label. You may find yourself stuck in the cycle forever 😱

    5 votes

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  2. Show Username in Dashboard and Header

    Can you please look into having the username clearly visible on the Dashboard of the Click and Drop Accounts. As a large Mailing House and since the swtich off of STL/SD1/T24 etc on OBA, we now have access to 12 C&D accounts, all with different end billing account numbers. This number is growing each week. We really need the username/account name to be visble somewhere on the Dashboard as we are alwasy swapping bewtween these accounts and it is very easy to genrate an order on the wrong account. It has already happended and we now have to go through…

    6 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Planned  ·  Click & Drop Support responded

    Hello,


    Thank you for your suggestion and feedback. We are looking into the ability to add multiple accounts to a single login. We are hoping this availably from later this year or early next year. 


    Kind Regards,

    Click & Drop Support

  3. Update Delivery Company on EKM when tracking number is sent

    Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?

    3 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Add SafePlace for Collections

    Add Safeplace option to collection address

    2 votes

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  5. Allow Changing Orders From Despatched to Label Generated

    If a user has accidentally moved an order to Despatched, you can no longer book a collection for it.

    We batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.

    2 votes

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  6. CN22 for BFPO

    All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.

    7 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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    Thanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.


    Kind regards,

    The Click & Drop Team

  7. Retain Weight as Imported when Applying Postage in Bulk

    There is no way at all to bulk assign postage and retain the weight specified by Shopify for each order.

    I would love it if we could simply select all our orders of any one package format, go to Apply Postage and for there to be a tick box that enables it so all the weights already assigned to the orders are used, instead of inputting one weight for all the parcels.

    We also need a method of assigning the weight to orders before Applying Postage for manually created orders

    12 votes

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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Map WooCommerce ISO codes for Counties to County names

    When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed and instead it shows the ISO codes provided by WooCommerce.
    This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.

    2 votes

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  9. Remove Labels Awaiting Refund From Orders

    When a postage label is awaiting despatch it can be refunded. This is done when the wrong postage is selected is wrong or the customer cancels their order. The postage label remains at status awaiting refund for a number of days however it remains in the 'orders awaiting despatch' list. You may not want to despatch this order but can accidentally do so in the period it takes for the refund to go through. Could orders awaiting refund not be visible in the 'orders awaiting despatch' list but still be searchable from the drop down lists.

    14 votes

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  10. Allow Label Printing from app/change document format

    Currently it seems the only option to print documents on the app is an a4 sheet with the label and proof of postage (or to go into the history and print them all one by one which is time consuming, and still A4). Could we have the option for just the label. If I go to the post office to drop off my items they just scan it and produce a CoP so I don’t need to print it off myself. Just the label in A6/6x4 would be handy to have.

    1 vote

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  11. Support Recipient EORI on CN22 & CN23 Declarations

    Add end user (Business) EORI/VAT for CN22\23 as this is required for shipping B2B into the EU

    4 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Print Address and Customs labels sequentially on 4 labels to a sheet

    Please add an option for customers using 4 labels on an A4 sheet to select, if they would like to have the address label immediately followed by the customs label without generating a new sheet of labels. The current system results in lots of blank labels, and the need to look carefully to make sure one assigns the correct customs label to the correct address label.

    5 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Shopify Orders Not Showing In Search

    Shopify orders cannot be searched by any details (order ref / buyer name / address) using the search feature.

    This issue has been going on since the start of the year.

    1 vote

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  14. Edit a Collection without starting again

    When you complete a collection request it -seems- to give you the option to 'amend' but it does not allow you to add any more parcels, doing so you have do do everything again from scratch. Streamlining this edit process, so extras can be added or removed without having to start again. Being able to cancel any right up until the point of collection (unless it is the only one, as this would, of course, affect the postperson's route and waste time). Or allow a refund for any 'unavailable' on the day if there has been an error.

    1 vote

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    Planned  ·  Click & Drop Support responded

    Hello,


    Thank you for your suggestion and feedback. This is something in plan at present.


    Kind Regards,

    Click & Drop Support

  15. Edit Shipping Costs After Order is Created / Imported

    We need to be able to edit the 'Shipping Cost' for existing orders after they have been created. You allow us to edit the Products and their Prices, but not the Shipping Costs.

    When cloning orders, it is important to be able to edit the shipping costs of the cloned order.

    2 votes

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  16. Stop Pages Returning to Top When User Closes a Pop-Up

    For example, when the user selects 'Favourite' or 'Hidden' in the Settings-Shipping Services screen, the user is returned to the top each time.

    2 votes

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  17. Add delivery status to Proof of Postage screen on RM app

    Really like that we can scan item + postbox for PoP now however we send enough that ‘30 most recent’ could fill up very quickly and it would be great to be able to see if an item has been delivered on (or from) the PoP screen itself. That way we could happily remove it from the list as theoretically there is now proof of delivery instead.

    Obviously it would be great if it checked each item in the list automatically but even having the ability to click on the item number and have that load it in the tracking…

    2 votes

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    Planned  ·  Click & Drop Support responded

    Hello,

    This is something we have in plan for future developments.

    Kind Regards,
    Click & Drop Support

  18. Option to Chose 'Results File Only' with C&D Desktop Import

    Can you please add an option to choose 'Results File Only' in the DropBox and Desktop Methods? We have no use for the labels so the option to choose:

    • Labels
    • Results File
    • Labels & Results File

    Also, can you remove the MAX 50 Limit?

    1 vote

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Show the Account Name in Dashboard

    I need an account name to show at the top of the Dashboard to let me know which account I am in when I switch to a different account.

    2 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Import Product Customs Data from BluePark

    Please import product & order customs data such as Country of Origin and HS codes from BluePark as I have added this data to my products in BluePark

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello, we plan to increase the amount of data we capture from BluePark integrations including Country of Origin and HS codes. We will update here when we begin to work on capturing this additional data


    Kind regards

    Click & Drop Team

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