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  1. postcode validation of addresses

    The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode…

    117 votes
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      27 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
      We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

    • Give option to disable abbreviation of 'building', 'road', 'gardens', 'street', etc.

      The click and drop label rendering system has started changing parts of the addresses automatically from full words to abbreviations (BLDG, RD, ST).
      Within the UK this might be fine. But for non-english countries, the foreign delivery person may have an easier time translating an ACTUAL WORD, rather than trying to interpret an abbreviation of a foreign word.
      Why isn't there some clear option to disable this tampering with the delivery address information...?
      It also affects instructions added within the address.
      And 'RD' is an acronym for several things that are used in foreign addresses already.

      15 votes
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        5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
      • Create a Repeat / Duplicate of Previous Order

        Often I need to repeat a previous order (e.g Item lost/wrong item sent/ faulty item sent) - Instead of having to create a manual order from scratch it would be great to be able to select the original Order No and in 'Next Action' box be able to select 'Create New Duplicate Order'

        82 votes
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          28 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

          Thank you all for your suggestions. We understand the importance of this feature for our customers who directly integrate their eCommerce stores. We are beginning to plan how to add in the functionality to split, merge, and clone orders.
          However, we cannot give you a time for when this will be completed as we are currently working on a range of other useful features.
          In the meantime, we do offer Address book functionality, which allows you to store your customers’ details to your Address book, so you can quickly create a manual order with the same address details.

        • Let us edit/add products to orders

          Currently, we can edit an address for an order imported or even added manually. Yet we cannot amend the product details?

          We need to be able to add, remove or simply edit the products that are linked to a particular order because.... customers often change their mind!

          10 votes
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            2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
          • EKM Intergration

            Hello, please consider integration with EKM.com.This would be very useful. Thanks

            367 votes
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              396 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →

              We are pleased to announce we are starting the initial investigations into creating a full integration with EKM. We should expect development to begin between early and mid 2019.

            • No search bar on click & drop desktop.?

              There is no search bar on click and drop site where we can search manifested orders with either Royal mail customer reference number or buyer name etc. It takes time to go to manifested order page select 500 orders per page and find the order with CTRL F on every page.

              Shouldn't be that manually.

              Thanks

              1 vote
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                1 comment  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
              • Populate CN23

                Why is it that you have done all the work for populating the CN23 for the pre electronic information yet you have not bothered to have it populate all the required fields such as the sender and the recipient ? It seem obvious to have these populated as the information is there. Alos the category is a required field so why can we not populate that from any import?
                The current version of the CN23 means that every one has to have handwritten information added making them look untidy and time consuming to fill in our details and the customer…

                1 vote
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                  1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

                  Thank you for your feedback. We are currently planning to populate all available information on your CN23 documentation. We cannot confirm a date for when this will be released, but we will provide updates a soon as we can.

                • Lost in post items for click and drop

                  I would like to be able to look on click and drop to find the letter/parcel in question and just click a button like customer claims item not received. would save sellers so much time rather than filling in the forms when all the information is all logged agains the order on click and drop.

                  174 votes
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                    60 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

                    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

                    Regards

                    Click & Drop Support

                  • System is far too prescriptive and doesn't recognise common addresses

                    Your click and drop system is HOPELESS.

                    First it forces you to put in a name. Many people sending messages to businesses won't have a name.

                    Second, it won't accept the HMRC Tax Credits postcode of:

                    HM Revenue and Customs
                    Tax Credit Office
                    BX9 1ER
                    United Kingdom

                    https://www.gov.uk/government/organisations/hm-revenue-customs/contact/tax-credits-enquiries

                    I would have thought that quite a few people would be sending messages to this address... not through click and drop apparently.

                    Hopeless!

                    5 votes
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                      2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      Thank you for your comments. We are sorry to hear of the issues you are having when using Click & Drop.

                      We are working on an alternative way of validating the name field when creating postage, and will update you as soon as we have any further information.

                      We will also be updating the address search functionality to include non-geographical postcodes. Again, as soon as we have any further information of when this will be available we will let you know.

                      Should you have any further queries about Click & Drop please do not hesitate to contact the Click & Drop Support Team at clickanddropsupport@royalmail.com, or you can browse help documentation at https://help.parcel.royalmail.com/hc/en-gb

                      Regards
                      The Click & Drop Team

                    • The system does not check that the Postcode matches the first line of the address to avoid losted parcel caused by typos

                      Really important - now that our address file is being imported in there is no check to match postcodes and addresses match which is caused through typing errors - needs urgent attention

                      27 votes
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                        5 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

                        Thank you all for your suggestions. We recognise the importance of this, and we are planning to include it in a future release. Unfortunately, we are not yet able to offer a time for when this will be completed.

                      • Certificate of Posting

                        I sent 11 parcels today and had to produce 11 certificates of posting. It would be great if you could produce just 1 certificate of posting per batch on 1 sheet of paper rather than waste 11 sheets. It would also cut time at the office getting 11 separate sheets stamped. If my local po would accept the parcels, which they won’t, they would have no problem producing 1 receipt. It’s environmentally unfriendly. Thanks for your consideration.

                        3 votes
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                          0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi. Thank you for your suggestion.
                          We recognise how useful this feature will be, and we will be including this in a future release. Unfortunately we cannot give a time frame just yet of when this will be completed.

                        • Woocommerce integration failure

                          When setting up a Woocommerce integration, it can easily fail if iThemes Security or any other tool to limit the length or content of a url is installed. This had me going for a long time until I realised what was causing the failure. The solution is to turn that off temporarily in order to set up the integration, and it would be helpful to others to include this in the instructions or troubleshooting.

                          1 vote
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                            0 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello and thank you very much for the suggestion. Because there are so many plugins available for WooCommerce, it isn’t always possible for us to know which ones will affect our integration.
                            We are sure the information you have provided will be of use to other customers, and so we will make sure our help guides gets updated.

                          • Populate contact name when creating a new order

                            When creating a new order with a new customer, we put the contact name in with the email address and this saves to the address book, however, when creating any further shipments to that customer using the orders section, it does not bring over the contact name. Only way it seems to do this is if you go into your address book and find the customer and create an order directly from their record. Very frustrating

                            11 votes
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                              3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

                              We are planning to make a change in the near future which will mean that the contact name is copied from an address book entry when an order is created from the order overview screen.

                              As soon as we have a release date for this work we will update you.

                              Thank you again
                              The Click & Drop Team

                            • international large letter maximum sizes

                              The maximum weight & sizes for international large letters on Click & Drop are different to those given by Royal Mail here: https://personal.help.royalmail.com/app/answers/detail/a_id/121/~/international-size-and-weight-restrictions
                              What's going on?

                              4 votes
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                                0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                Thank you for bringing this to our attention. I have passed this on to our Development Team and as soon as we have a date for this to be changed we will update you.

                                Thank you again
                                The Click & Drop Team

                              • enable a tick box to send delivery emails to customers when importing orders in bulk.

                                When orders are bulk imported, with the postage pre-coded and automatically applied, there is no option to send a delivery email/text to customers, without doing this manually on every order.

                                5 votes
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                                  2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi,

                                  Thank you for your suggestion. The ability to mark an order as requiring one of the extra options (such as email and SMS notifications) is planned into the Development calendar for early 2018.

                                  We will keep you updated as we have more information.

                                  Regards
                                  The Click & Drop Team

                                • 3 votes
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                                    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi Josie,

                                    The functionality to allow OBA users to select a position for their labels on an A4 sheet of labels is scheduled for development in the near future.

                                    As soon as we have a more definitive timescale we will let you know.

                                    Thank you for your suggestion
                                    The Click & Drop Team

                                  • MP1 compensation wrong

                                    Compensation level on MP1 selection is shown as 50 pounds (MTI shows 100) yet both are tracked International - according to this page https://www.royalmail.com/business/services/sending/parcels-worldwide/international-parcels has a 100 pound compensation level.

                                    2 votes
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                                      planned  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Why ask for a title when you don't print it?

                                      I thought it was odd that the address section does not give a box for a title but the order generator does. Now I know why !!!
                                      Even if you put something in the title box you don't actually print it on the label.
                                      That is ridiculous.
                                      Many of our customers are elderly ladies who prefer to use the "Mrs" in their name. We like to use it as it shows respect. Now our customers think we are ignoring it !
                                      We will have to resort to putting the Mrs in the First Name box as well as their name!!!

                                      12 votes
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                                        planned  ·  5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Bigcommerce Fault: tracking numbers not marked as Royal Mail

                                        There is a configuration issue with the new Bigcommerce integration.

                                        When the tracking numbers are sent back to Bigcommerce as orders are marked as dispatched they are not identified as Royal Mail tracking numbers when being sent to Bigcommerce.

                                        This means the shipments are not identified as Royal Mail and do not become clickable RM links on customer comms. Which Bigcommerce does support.

                                        Instead order links appear as "AD12345627GB (none)".

                                        There is a tracking_carrier string value in the Bigcommerce API which allows this, it just needs setting up.

                                        Please resolve this as it would make the Bigcommerce integration much better.

                                        2 votes
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                                          5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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