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  1. 6 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  2. Go back to online prepayment

    I am a domestic user, I send a lot of parcels and have a lot of addresses in my address book on the old system. The new system is dire. It takes at least three times as long and does not generate a label that you can print on a regular sheet of labels. It is marginally less inconvenient than walking a mile up a steep hill to the post office and buying postage there, but only marginally. I am very unhappy with it.

    7 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    within Click & Drop we have a number of label templates that allow an integrated label for those customers who are using the product capabilities Click & Drop offers, which also supports changes we will need to introduce in relation to Electronic Customs data for postage of international goods.

    It also allows you to print a single label on an A4 sheet, a 6*4 stand alone or print up to 4 labels on an A4 sheet and choose where you wish to print the label. This last option mirrors that what Online Postage currently offers and help on how to do this can be found on this help article. https://business.help.royalmail.com/app/answers/detail/a_id/11803

    As 2018 progresses we will continue to develop Click & Drop new products and features.

    Regards

    Click & Drop Support

  3. unpaid eBay orders appearing in Click & Drop

    Yesterday (25th October 2017) I noticed that an eBay order which hasn't been paid for yet has appeared in Click & Drop. This is very worrying as I usually rely on the fact that orders would only appear when they were ready to be dispatched. It was lucky I spotted the problem as we nearly posted an order which hadn't been paid for

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  4. Developer documentation for CSV import format please

    I can't find any documentation on what to call the fields for automatic import

    1 vote
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. please communicate with OBA

    We used click and drop just to print labels, chopping off the barcode bit but didnt realise that they auto manifest at 6.30pm so we paid for the manifest even though we didnt use the postage and paid by card. Now OBA are saying contact Click and Drop and click and drop are saying its OBA. All we need to do is delete the manifests so we are not charged but we are getting nowhere

    Please please help

    1 vote
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    completed  ·  7 comments  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. Sort registration

    Sort out registration process: won't allow my [correct] postcode however entered: caps lower case spaces or not

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. import addresses

    How on earth can I import addresses from a CSV to the address book? I have tried using the method suggested by Support which is to import orders and then click to save the addresses but there is nothing to click. Use Address References just refers to the addresses already in the address book?

    3 votes
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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    please see below the help content that explains how to export your address book from OLP and import this into Click & Drop.

    Once an address book has been imported, you can create a label either from the address book itself or in the manual order section in Click & Drop use the address book reference in the box where you enter your postcode and teh address is identified in the look up box.

    https://www.royalmail.com/sites/default/files/How%20to%20export%20your%20Online%20Postage%20address%20book%20and%20import%20it%20into%20Click%20and%20Drop.pdf

    Kind regards

    Click & Drop Support

  8. Get the registration sorted out

    I am trying to register as a person, but it keeps generating a business account. I am NOT INTERESTED in bulk email, users, shipping stuff. All I want to do is generate the odd postage label like I used to be able to do on the old system THIS IS NOT AN IMPROVEMENT

    1 vote
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    completed  ·  4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Gosh, where to start....

    I'm having real issues!
    I use an iPad, the original OLP worked fine, this C&D does not!
    I can't access the full menu as page doesn't scroll correctly.
    I also really dislike the way it prints the label. It's tiny for a start, that I can deal with, but I don't like the fact that it prints out the proof of postage as well, such a waste of paper. We can't choose how many 'labels' to print on each page.
    Please fix this Royal Mail, I literally have no idea why you have decided to change something that was working…

    2 votes
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    completed  ·  6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. not convinced about using click and drop now

    With the massive increase in prices for OBA now, I dont think it is worth it. We save 10p on a letter, 10p on a Large Letter, 10p on international letter, 20p on international large letter under 250 grams

    One mistake using this and we actually lose out, better supporting post office

    5 votes
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    completed  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please make Mobile version fully functional on an iPad Pro. Some menus and Drop downs hidden

    At the moment the mobile version on iOS when used on either Safari or Chrome does not fully function. Some items on the main screen show up and others don't. You can see Dashboard and Orders but nothing else.

    If you want to regenerate paperwork then you can do it one at a time but the option for doing several labels at a time is not selectable. Several drop down menu options are only available for single labels and not multiple. Please make a mobile version work properly. Other than that Click and Drop is brilliant

    3 votes
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    completed  ·  3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. I have been using the old version of online postage for a number of years and this one has now beaten me - I have no idea how I can use it.

    I am trying to create some online postage - not from Ebay or anything like that - just to send a large letter which I have been doing for years. I've had to give up as I just cannot work out how to do it.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    to create a label without downloading an order from a marketplace, first choose your label setting by clicking on templates and choosing the label size you want, if you just want a standard label choose the 6*4 at the bottom of the template screen.

    Then once you have decided on your label template, click on orders and create order. Then fill in your address details of the label you want to send the item to and click on apply postage. Then enter the weight and choose the format so in your example you would choose large letter, then choose the postage rate you want to pay depending on class and if you want any signature.

    The help content below explains how to create a manual order.

    https://business.help.royalmail.com/app/answers/detail/a_id/1294/kw/Click%20%26%20Drop

    Click & Drop Support

  13. Mailing bags again

    Sort this out please we have been waiting for 3 mailing sack orders now and have rung still nothing

    1 vote
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    completed  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please fix ability to send MP1 to Russia. Currently out of date at MP5 only.

    Russia now takes MTA and MP1 but Click and Drop only allows MP5. Please re-code.

    1 vote
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    completed  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. 4 labels per A4 sheet like in OLP - Not Completed!

    You have not completed this as you said. There is still no option like there was in OLP to print a single label from an A4 sheet containing 4xA6 labels, then use the other labels on that sheet later. Why can't you make it like OLP was, nice and simple? This is pathetic.

    4 votes
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    completed  ·  2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Upload QR Code to EBAY

    Please can you make it so the QR Code for scanned on delivery is automatically added to ebay.
    When you purchase the labels from ebay directly or paypal they will have the QR code added to the customers tracking details.
    This is one of the main reasons alot of customers refuse to use click and drop. Please fix this.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    where customers have mark as dispatched set on the store and on the template area within the settings tab will automatically send any tracking number back to the relevant store. This is for all standard trackable services such as Special Delivery, Recorded Signed For, International Trackable services. It also will send teh 2D barcode related to delivery confirmation for Parcel formats.

    The help content below explains stores

    http://email.feedback-poweredby.uservoice.com/c/eJyFUMtqxDAM_JrklsWPOLYPORTK_kaQLTlrNrG3jlPYv6_TW08FgcTMaBgGZ8G4gj7Oylp0VkrkJviFBKAnNmriYITlkncjOw8q3zl6uvm8949ZcxylA4ZmEiSEN8ARlbMsBAEgsd_mR62vo5Mfnbi38Vv0T0iIJb9uf9waCbjH1HbI5dyPdkhrrWTDSokKbA04znWlo8acfmlmRyWVGc7XlgGHrzL4jDTUPJCDdyfvtEPcli2vMS01Pyl18tMwtMprKZlGrZwI5LmEBjgIEwnWiamCa8IWaqdUjwso4J8xrcvl3yjNGbNGMHR-MhYcTEEorscgTVCcuf7Pw_yvvMwIpVC6PaDWnFrTJb9hu9Jf3fwAWcCE8A

    The help content below explains labels

    https://business.help.royalmail.com/app/answers/detail/a_id/7485/kw/Click%20%26%20Drop

    Click & Drop Support

  17. Please don't tell us that integration with a partner is now live until it really is.

    As an OBA customer I received a leaflet this week telling me that integration with Notonthehighstreet is now live. Not so!
    Please advertise launch dates instead.

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  18. How to generate end of day customer collection receipt on C&D as we do on DMO account?

    I am using royalmail collection service, I need printed out an the end of day customer collection receipt from DMO for hand to the driver who come to collection. but NOW I am trying to use click& Drop to save some jobs for copy and paste the addresses but how can I get the end of day customer colleciton receipt to give the royalmail driver for collection? thx

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  19. mailing sacks

    Please more mailing sacks, we use 6 each day and simply cannot get them, please do not complete this request by simply adding a link that has no help at all on it

    1 vote
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    6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Sort out this nonsense of mailing sacks

    PLEASE PLEASE PLEASE WE HAVE BEEN WAITING FOR 10 DAYS FOR SACKS. What is the matter with this nonsense, let us put them all in the same sacks

    1 vote
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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