Daryl

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  1. 230 votes

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    106 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

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    Daryl commented  · 

    I've just had the exact same issue as Martin Jones below, I had a photo from my customer of an item arrived damaged, for RM to reply saying, there is no proof it was in the RM system.

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    Daryl commented  · 

    What have you been doing for 3 years?

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  2. 41 votes

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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 35 votes

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    17 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Daryl commented  · 

    Can we can an update on this.

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    Daryl commented  · 

    Still waiting...

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    Daryl commented  · 

    I have had emails and now even letters from you in the post for me to use barcode savings. But its not an option to me, rather than send us all a letter spend that money on making edits.

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  4. 2 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for bringing this to our attention. We have identified the issue and confirmed it to be true.
    We will pass this on to our development team. We can’t yet give a date for when this work will be completed yet, but we’ll provide updates a soon as we can.

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    Daryl commented  · 

    Is this complete?

  5. 5 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 234 votes

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    69 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Daryl commented  · 

    Use OBA instead to login gives you what you want, then process in C&D, simple.

  7. 18 votes

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Daryl commented  · 

    This would make life easier!

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  8. 8 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Daryl commented  · 

    You can phone them the same day, usually answer straight away and cancel it.

  9. 14 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 142 votes

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    34 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

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  11. 6 votes

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Daryl commented  · 

    Getting items "not arrived" but RM24 does not allow us to claim so.

    If your postie cannot scan an item, or you're losing it, why can we not claim?

    Daryl supported this idea  · 

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