Daryl
My feedback
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225 votes
Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.
When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop
Regards
Click & Drop Support
An error occurred while saving the comment An error occurred while saving the comment What have you been doing for 3 years?
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40 votes
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35 votes
Hi
these products aren’t currently available in Click & Drop but are under consideration for a release later this year. Until then these products can only be ordered direct in OBA,
Click & Drop Support
An error occurred while saving the comment Can we can an update on this.
An error occurred while saving the comment Still waiting...
An error occurred while saving the comment I have had emails and now even letters from you in the post for me to use barcode savings. But its not an option to me, rather than send us all a letter spend that money on making edits.
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2 votes
Hi, thank you for bringing this to our attention. We have identified the issue and confirmed it to be true.
We will pass this on to our development team. We can’t yet give a date for when this work will be completed yet, but we’ll provide updates a soon as we can.An error occurred while saving the comment Is this complete?
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5 votes
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223 votes
An error occurred while saving the comment Use OBA instead to login gives you what you want, then process in C&D, simple.
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18 votes
An error occurred while saving the comment This would make life easier!
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8 votes
An error occurred while saving the comment You can phone them the same day, usually answer straight away and cancel it.
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14 votes
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141 votes
Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible. -
5 votes
An error occurred while saving the comment Getting items "not arrived" but RM24 does not allow us to claim so.
If your postie cannot scan an item, or you're losing it, why can we not claim?
I've just had the exact same issue as Martin Jones below, I had a photo from my customer of an item arrived damaged, for RM to reply saying, there is no proof it was in the RM system.