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Jamie Gunn

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  1. Label Generation: Customise Document / Label Order

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    4 comments  ·  General  ·  Admin →
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    Under Review  ·  Click & Drop Support responded

    Hello,


    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.


    Kind Regards,

    Click & Drop Support

    An error occurred while saving the comment
    Jamie Gunn commented  · 

    We have today moved over from Print Assist to the new Desktop app for Auto Printing.

    Everything was fine during testing as we printing 1 label at the time. We then decided it was time to print a large batch of orders. So selected 37 orders for the same item and printed.

    We are then presented with 37 tracking labels, followed by 37 despatch labels. No longer does it print the shipping label alongside the despatch label! So we now have to sort out each label and find its relevant depatch note (GDPR would love it if we accidentally sent the wrong depatch label to the wrong customer!).

    I phoned support and was told "this is by design and not a technical issue". Surely, whoever made this decision has not thought of customers who batch print orders.

    Can someone please re-look at this and allow an option where we can print them the same as the old system. We have uninstalled the new desktop app on all 3 ship stations and they are now all having to download the pdf and print manually, just what we need for the busiest time of the year.

    Jamie Gunn supported this idea  · 

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