We have set Click & Drop for returns labels to print as well as the send-to address labels.

Consensus amongst the despatch staff is we don't want this because the send-to label comes out first, so they will end up using the wrong label. The despatch process is that the last task is to put the send-to address label on the packet.

I know you may think this is splitting hairs, but the reality is if we can’t have the returns label come out first, it’s useless. It’s just not worth taking the risk that parcels will be returned to us without ever getting to the customer.