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  1. Combine or Merge orders

    A function to merge orders.

    Functionality:

    You checkbox the orders you wish to combine then select the function from the lower right dropdown and products from both would pull into one order. Validation on address match would be necessary. Reference to original orders would need to be retained as they will need to post through to despatch on the sales channel(s) in question.

    Another way to approach the logic might be to simply allow the despatch of multiple orders as one despatch.

    108 votes
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      52 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you all for your suggestions. We understand the importance of this feature for our customers who directly integrate their eCommerce stores. We are beginning to plan how to add in the functionality to split, merge, and clone orders.
      However, we cannot give you a time for when this will be completed as we are currently working on a range of other useful features.

    • URGENT! Ebay Top rated seller status at risk because of click and drop

      This seems to be an issue with hundreds of C&D Users on this suggestion site and also over many pages of the ebay forums yet no fix has been put in place (to my knowledge) we have just LOST Top Rated Seller status only since using Click and Drop because Click and Drop does not generate a First Scan event when manifesting orders, ebay only takes into account when an item is first scanned in the network as the day it was posted like the Royal Mail signed for service does, without this initial "we have received your parcel and…

      14 votes
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        11 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

        Thank you all for your feedback.
        The issue is a result of Royal Mail services that provide a delivery confirmation number as opposed to a tracking number – this is not specific to Click & Drop.
        If you use a service with a tracked or signed for option, the first scan event will occur as normal.
        eBay have been made aware of this issue, and we will provide any updates that we receive.

      • Remove cancelled marketplace orders from C&D

        When an order is cancelled on eBay, Amazon, Etsy etc it should be removed from C&D. Or at least highlighted as cancelled.

        57 votes
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          16 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

          Thank you for all of your suggestions.
          Unfortunately, it is not possible for our system to be in constant communication with eCommerce stores due to the technical demand required.
          However, we can see how this would be a very useful and time-saving feature, and so we will give this request proper consideration for the future.

        • Altering label sizes

          Is there any way of reducing the label size for our click and drop account. I have been told there is no way of reducing the label size smaller then 6 x 4 inch, by Royal Mail customer service, which is ridiculous. Why is it not possible to reduce the label size to at least 3 x 2???

          13 votes
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            5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

            Hi. Thanks for your feedback. We are considering other label options for the future.
            Unfortunately, we cannot offer a timescale on when this will be available, as this is the feedback website for the Click & Drop website itself.

          • Allow account mail users to access Barcode Savings rates

            On your website at royalmail.com/barcodesavings you advertise that those who post on account can save around 1p per item by printing a barcode on every label.

            We already print the 2D barcode through Click and Drop so why do we not have access to these savings? Either allow us to add the barcode or give us the discount as we're using 2D barcodes.

            23 votes
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              11 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
            • BUG - Etsy Orders with more than 25 line items not fully imported

              I have noticed that not all line items are being imported for larger Etsy orders.

              Etsy orders can have up to 100 individual items and the Etsy API has as its default a 25 item limit when calling the listings in a receipt. The limit therefore needs to set to 100 prior to making the call to the API for the receipt listings. You can find the link to the API relevant documentation below.

              https://www.etsy.com/developers/documentation/reference/listing#method_findallreceiptlistings

              1 vote
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                0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

                Hi, thank you for bringing this to our attention. We have identified the issue and confirmed it to be true.
                We will pass this on to our development team. We can’t yet give a date for when this work will be completed yet, but we’ll provide updates a soon as we can.

              • Would be useful to be able to order consumables and supplies directly from dashboard

                Would be useful to be able to order consumables and supplies directly from dashboard

                79 votes
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                  under review  ·  7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                • Full view of delivery status on dashboard

                  We can view a dahsboard of what deliveries have been posted out, but not the status. To avoid clicking on every . single . sent . item to see if it has been successful / if a card has been left / if a delivery has been attempted and will be re-delivered/needs attention (action from customer) / etc, it would be more useful if the dashboard seperated this out in an easy view. Then we could open the problem item tracking details for full information and take any relevant action, rather than have to hunt for any problems/delays. This would…

                  64 votes
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                    13 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                  • SYNCING IT SO SHOPIFY WEIGHTS ARE ON CLICK & DROP

                    Hi there,

                    Wondering if it is possible to change it so the weights from Shopify orders come over on to Click & Drop as each items is weighted and each order has a total weight on Shopify. However, this does not sync over to Click & Drop and it would be very helpful if it did as each order is shows the weight to the exact decimal in kg so it would speed up the process a lot more to be able to have the weights already on the orders. I sell different items each time so I can't have…

                    1 vote
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                      0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi and thanks for your suggestion. We have always not included product weights from eCommerce marketplaces or web stores as the value of the product is often not the same as the weight of the product plus the packaging it is sent in. Incorrect weights on labels may cause your mail to be disrupted or delayed.
                      However, we are considering ways in which we can improve this process for our customers. Unfortunately, I can’t offer a date for when this will be completed.

                    • Macedonia - C&D prints country name as 'Macedonia (former republic of Yugoslavia)' - can this be shorten please as it causes the the address

                      Macedonia - C&D prints country name as 'Macedonia (former republic of Yugoslavia)' - can this be shorten please as it causes the the address label to print in a very small font!

                      1 vote
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                        0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
                      • Integrate with Wix stores

                        I’ve noticed almost every other ecommerce store is available to be integrated or something is in the works. If Wix could be added to this list it would be so helpful. Thank you

                        21 votes
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                          15 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
                        • 8 votes
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                            under review  ·  8 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
                          • Default enable to email and SMS

                            When you enter an email address and/or phone number (or it pulls through from an integrated platform) can the email and SMS notifications be turned on as default - only a little thing, but having to tick those boxes each time soon adds up to a lot of wasted time.

                            7 votes
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                              3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                            • Integrate with Blue Park

                              Integrate directly with Blue Park so I can pull my orders straight into click and drop

                              7 votes
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                                under review  ·  3 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
                              • Show consignment number and delivered status

                                The old C&D site showed the consignment number when drilling down into the order, but this number is not available on the new site. This is the number you put in RM Tracking to see if delivered or not. It would be ideal if the number appeared in the dashboard (and updated ebay the same as a signed for service does) and for the status to change when delivered. RM has all the information at one place or another, so should not be too difficult to get it to all update automatically. Thanks.

                                4 votes
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                                  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi Pete

                                  Thanks for your suggestion, within Click & Drop there is an optional field to show the tracking number of your item. To enable this field, in the orders section, you will see a cog above the word status which if selected allows you to choose the layout of the order screen. If you select the tracking number, the tracking number is then visible on the screen and a hyperlink to the Royal Mail Track and Trace systems is then opened.

                                  Moving forward we are looking for options to show if the item has been delivered or not directly within Click & Drop itself and will let all users know what is possible when this is planned.

                                  Kind regards

                                  Click & Drop Support

                                • Printable Picking List

                                  Once an order (or number of orders) has been put into a batch, it would be most useful to allow a Batch Picking List to be printed (or exported) in order that those orders can be retrieved from the warehouse / stock room.

                                  They could then be weighed in order to achieve the average weight needed to Apply Postage and continue the process.

                                  For us (we sell on Amazon) the key fields needed on a Picking List would be:

                                  Seller SKU
                                  Item Description
                                  Channel Reference
                                  Customer Name
                                  Total Order Value (including any VAT)
                                  Product Image (I believe this is available…

                                  63 votes
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                                    under review  ·  15 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Highlight combinable items

                                    Some ebay customers take a "buy one, pay one" attitude to ordering so I have 4 items that could be posted in one parcel to the same address, but because of the way they have ordered I have 4 orders in C&D. I then have to delete 3 and adjust the weight of the 4th.

                                    131 votes
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                                      under review  ·  35 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Opencart Integration

                                      The ability to download orders from our opencart store

                                      66 votes
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                                        under review  ·  38 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 24 votes
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                                          under review  ·  29 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Have the ability to print labels in a specific order

                                          I would like to be able to sort the labels prior to printing to make the matching excerise easier (for example alphabetical order). A similar sort facility as to that on the front screen would be great.

                                          54 votes
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                                            17 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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