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  1. Pull Shopify Fulfillments for Shopify Subscription renewals

    The C&D Shopify integration needs to be updated to pull in shipments for both new Order and Fulfilment events to work with Shopify's new Subscription APIs.

    We are using the Shopify subscription APIs on our shop and when a subscription is renewed, Shopify adds a fulfilment to the existing order, they DO NOT create a new order. So none of the subscription renewals are being sent through to Click & Drop.

    Would it be possible for you to update your integration to cover this so that you are pulling in the data for both Order events and Fullfillment events in…

    12 votes

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  2. Automatically Import Images, Condition & QTY from Marketplaces

    Referring to Click & Drop and picking orders is a total nightmare... because you cannot see basic things like condition of a product (good, very good, new, etc) from eBay for example, also the quantity (some buyers purchase more than 1 of the same item) and images... (because some products have similar names, but look different, so you need to be careful to pick correct orders, it also makes picking orders faster/easier).

    This is a no brainer and should be added as an update, I am surprised it hasn't been done already. Because it would save sellers a lot of…

    1 vote

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello , than you for your suggestions.


    We will consider importing product images as part of order import. 


    We already import quantity of units for orders.


    Could you provide some context as to how the condition of the goods you have sold is used in processing a shipment?


    Thanks


    Click & Drop team

  3. Add integration for Vinted

    Please add an integration for Vinted

    1 vote

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  4. Allowed to select "Parcel" and "RM48 LBT"

    I have been incurring penalties for RM48 LBT parcels. An investigation has uncovered that I do not have RM48 parcel service, only Large Letter, but I have been allowed to choose size "parcel" and service "TRS48" which is a large letter ONLY band thus incurring a £1 penalty for every parcel.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello, thank you for your suggestion. TRS 48 LBT (Letter Box-able Tracked) is available on parcel format to afford you the full 1000g weight limit TRS48 supports. You must still adhere to the service specifications, which for letter box-able includes a weight limit of 1000g, and dimensions matching that of Large Letter. Please speak with your account manager to get the full details of your services specifications. We will consider changes to make these limitations clearer in the future.


    Many thanks

    Click & Drop Team

  5. 1 vote

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  6. Add custom label positioning option to OBA Account

    In the personal Click & Drop account, we have the option to generate labels with custom positioning. This is extremely handy to save label waste. Please could this also be added to the Click & Drop OBA Account? I would help businesses save lots of wasted label sheets.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  7. Amend a future dated batch if the order is put on hold

    As a mailing house we often future date orders so we can fulfil the items and print and attach the generated labels. Recently we had 6,000 items packed and ready to despatch but was then informed by our client we could not send the items. However the items would manifest in 2 days time as the future date would be met. There is no option to put items on hold or to add a week or more onto the future date. When i spoke to the help team i was told we would need to re-apply postage and print 6,000…

    2 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, thank you for your suggestion. We are considering ways to improve future despatch handling to allow users to change a future despatch date. We will update the status here when we have this planned for development.


    Kind regards


    The Click & Drop Team

  8. Reduce font size on letter labels

    When sending items to the USA by letter rate, I have had a couple returned to me as unable to deliver over the past 12 months. Both addresses were perfectly valid.

    However, a customer has been able to find that USPS use automated equipment to process the post, which only reads the last 4 lines of the address.

    Normally, you have :

    House Number, Street
    City
    Zip Code
    USA

    However, the problem seems to arise where the font size is too large on the labels, so an address such as

    301 South Shore LN
    Illinois
    NE 31313
    USA

    Appears on…

    1 vote

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    Hello,


    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.


    Kind Regards,

    Click & Drop Support

  9. Add Integration for SquareUp

    It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.

    8 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  10. Returns label

    We have set Click & Drop for returns labels to print as well as the send-to address labels.

    Consensus amongst the despatch staff is we don't want this because the send-to label comes out first, so they will end up using the wrong label. The despatch process is that the last task is to put the send-to address label on the packet.

    I know you may think this is splitting hairs, but the reality is if we can’t have the returns label come out first, it’s useless. It’s just not worth taking the risk that parcels will be returned to…

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,


    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.


    Kind Regards,

    Click & Drop Support

  11. Order open orders by SKU

    Add SKU as an option on the orders ready to print page so they can be ordered by SKU. We print in SKU order but it would be very helpful to be able to see and select certain SKUs before printing for picking purposes.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  12. Improve the validation of address text

    1. Invalid character processing. Had a situation with a customer from Portugal who had used Em-Dash characters instead of hyphens. Validation rejected these from the address but not the postcode. Labelled paid for and then failed to be produced. Had to reedit the address (no error shown) to get it to process.

    2. UK Postcodes. C&D accepts normal postcodes as eg AB12x3CD and AB123CD as valid but rejects AB12xx3CD as invalid (x represents a space). Surely it should be simple enough to either strip all spaces or reject those with no spaces.

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  13. Show tracking numbers on orders as 2D barcodes on generated orders.

    When an order is generated the generated tracking number appears on the drop down section of the order. The tracking number is written as text. Usually this number also gets auto synced to the website or marketplace where the order came from. My suggestion is that a 2D barcode of this exact same number is displayed beneathe the written tracking number. i use a third party tool which is not linked to clickanddrop and i would like to be able to add the tracking number to this tool. for the order. i have a barcode scanner which can scan 2d…

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  14. Do Not Include VAT in CN22 Totals

    If orders are imported from Woocommerce (I don't know if the same happens with other platforms), the CN22 customs values are populated with prices incl. VAT.

    As the IOSS limits (and general customs values) are based on prices excl. VAT, this leads to wrong customs calculations or IOSS shipments being charged during import, as the declared value (incl. VAT) now exceeds 150€. Please display prices on the CN22 excluding VAT.

    3 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your feedback. We are continually reviewing our customs solutions in relation to new schemes such as IOSS.

    Kind Regards,
    Click & Drop Support

  15. Option to add invoice costs/totals and tax to dispatch note

    Currently the dispatch note displays the product items but not costs. It would be handy to have an option to display this, along with a breakdown of tax and postage costs.

    1 vote

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  16. Add intergration for Folksy

    Folksy is the UK version of Etsy, there is a lot of sellers on there who also sell on Etsy which you have integrated already. I think lots of Folksy sellers who are on CandD would benefit from this integration.

    48 votes

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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  17. Store cancelled labels

    As a Click & Drop user, I would like to be able to view cancelled/deleted labels, So that I can better understand and investigate a surcharge supplement when I receive one.

    In addition, it would be useful to be able to see the Mail Item Tracking Numbers (e.g. 3205884730002DAF37E0D) in Click & Drop as this is usually what is displayed on invoice/surcharge supplements.

    4 votes

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    Hello,

    Thank you for your suggestion and feedback. This is something in plan, we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  18. Allow business contact details to be added to customer's despatch note.

    Allow business contact details (email, phone) to be added to customer's despatch note.

    1 vote

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  19. add a monthly collection booking form for OBA users

    This would be perfect for subscription businesses who send monthly shipments instead of having to call and have ad-hoc collections where we are 'squeezed in'

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,


    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.


    Kind Regards,


    Click & Drop Support


  20. Show Trading Name Logo on Open Orders Page

    Under the heading "Channel" there is a picture of a piece of paper and a shopping cart.
    When you hover over the "picture" it says which of our trading names we used on that order.
    We have an icon set in the preferences for each of our trading names, so why can't they be shown in the Channel instead of the same unnecessary picture for all trading names/channels?

    4 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

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