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  1. Merge or combine 2 or more Orders into 1 Shipment

    With new EU customs declarations my labels and customs declaration can show false information when I have 2 order from 1 customer. Please implement a function to merge orders together in order to correct weight, cost etc to make customs compliant.
    This is a regular requirement, is a headache to work manually and as per customs regs, should be implemented as standard to ensure correct compliance.
    Thank you

    178 votes

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  2. Manifests failed - unable to generate paperwork

    ISSUE AFFECTING ALL C&D ACCOUNTS USING TRACKED 24/48

    When manifesting orders the following error occurs:

    'Sorry, we were unable to generate your paperwork. Please quote reference 'd4193bf9' if contacting us for help.'

    This issue has been occurring for over 3 weeks, it seems to only affect Tracked 24/48 orders. We're then forced to use an Emergency manifest for the collection driver and manually dispatch all orders individually on the specific sales channels.

    Unfortunately the issue is difficult to replicate and only occurs every 2 or 3 days. We've spoken to C&D support team several times over the last few weeks…

    25 votes

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  3. Show Tracking Status in Click & Drop

    When sending an item tracked it would be very helpful to have an extra column showing the different stages of that items stage - so at a glance you can see the delivery status, filter by undelivered etc.

    This would save clicking on each item and regularly checking.

    39 votes

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    7 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add more Payment Options

    The payment options on the 'Business' Click & Drop system are inferior to those on the 'casual' Send an Item system, in that in order to avoid PayPal all the card info has to be entered manually, including billing address, email etc that are pre-populated in the 'casual' system. Be great to have the same facility in both.

    Please consider adding a payment service such as WorldPay or Stripe.

    6 votes

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  5. International Letters

    Can the services for Personal Correspondence (letters DP3) be added to Click and Drop. We have these on our OBA but are unable to use them on Click and Drop. The problem with OBS is that you have to select each country and input the number of items for each Country. Click and Drop does this automatically already when you upload a spreadsheet. The only service we can use is OLA which you need to supply customs information for when you create an order although Customs info is not needed for personal correspondence.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

    Dear User,

    Thank you for your suggestion. To check or change the services you have available to you, please contact your account manager.

    We are aware some customers are having difficulties sending international correspondence without supplying customs information using Click & Drop, we are working on improvements and will notify users when this is implemented.

    Kind regards
    Click & Drop Team

  6. Add the option to display customer phone number on international shipping labels

    Please add an option to add the customer phone number to the printed shipping label. This is necessary for some of Royal Mail's international delivery partners as they sometimes require the phone number to be visible in order to deliver the package to some locations/buildings.

    5 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. 3 votes

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    3 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  8. DropBox Retirement. C&D Desktop Falls Short (A step Backwards)

    As you know you are retiring the DropBox method in June so the alternative that you are offering needs to offer the same service or better. As it stands it’s a step backwards having a Maximum Limit of 50 Labels per batch!

    My system includes the weight and service in our orders CSV Batch File and we use the DropBox method so all labels are generated regardless of an order amount being above 50 but the ‘Desktop Versions’ works differently. If above 50 on the Desktop Version it displays a sidebar notification warning that the labels will not be generated!…

    2 votes

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    5 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. do not auto-populate IOSS field for marketplace imports for Northern Ireland ship-from accounts

    Marketplaces bunch Northern Ireland in with the rest of the United Kingdom for VAT purposes and just do the easiest method for them. E.g. Amazon doesn't put XI VAT numbers on invoices to EU customers, just uses BT postcodes. And eBay treats NI to EU sales as domestic transactions even if the seller is registered for OSS in Northern Ireland.

    In all cases however we do not use IOSS and this may cause confusion when the destination customs officials scan the electronic customs data and see the marketplace IOSS number.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Bug - restore Country of Origin to new CN22 customs labels

    The recent version (April 2020) of the CN22 customs label shows Harmonized System Codes, but no longer prints Country of Origin. Please fix.

    6 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add integration for Wix

    I’ve noticed almost every other ecommerce store is available to be integrated or something is in the works. If Wix could be added to this list it would be so helpful. Thank you

    291 votes

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    200 comments  ·  Flag idea as inappropriate…  ·  Admin →
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