General
14 results found
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Support Cloning Despatched Orders
Often, a customer returns a despatched item to swap for a different size, etc. It is currently not possible to generate a new label using the name & address details from an existing despatched order. Instead, the label for the replacement item needs to be created from scratch manually. Suggest providing a new option in the drop-down "action" box when looking at a past label order, to create a new label order using the same name, address and contact details.
18 votesHello, thank you for your suggestion. We are currently adding the ability to 'clone' manifested orders which will allow you to create new orders and labels with the same details as a previously manifested order.
Many thanks
Click & Drop Team
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Ability to Filter the Collections Grid
"My collections" shows a number which are past their collection date, I would like to be able to remove these - especially ones where the associated tracked delivery has been "delivered". (Why can't the system do this already).
I would like to be able to remove or flag as completed the ones which I know have been done so that my outstanding list shows only valid collections.
Additionally, how do I inform someone if I have a collection and no-one has arrived to make that collection, as this is quite frustrating after waiting at home all day.
6 votesHello and thank you for your suggestion. We are working on adding filters to our collections grid, such that you can filter out collections that have been delivered.
Many thanks
Click & Drop Team
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4 votes
Hello, thank you for your suggestion. We are currently working on the Amazon Belgium integration and will update here once available,
Kind regards
Click & Drop Team
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Merge and Split Orders
Please implement a function to merge and / or split orders.
217 votesHello. Please be aware that the IOSS scheme prohibits the merging or splitting of orders for the purposes of shipping. If your intended use is for shipments to the EU where the order is shipped under the IOSS scheme, you will be unable to merge or split orders for shipping.
Thanks, the Click & Drop team.
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Display Product full description in Open Orders Screen
Display Product full description in Open Orders Screen.
Abulity of seeing products that are going to be posted from Open orders ScreenThis will speed application of postage
1 voteHello, thank you for your suggestion. We are working on improvements to the Orders grid to provide fuller shipment product detail.
Kind regards
Click & Drop Team
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Repositioning columns in the Open orders screen.
Repositioning columns in the Open orders screen.
It would be helpful to be able to drag and reposition order of columns in the Open Orders Screen1 voteHello, thank you for your suggestion. We are working on improvements to the orders grid which will support the reordering of columns.
Kind regards
Click & Drop Team
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QR Codes for International Labels
When you book a parcel for click & drop, you are given a QR code that can be scanned by a Royal Mail employee at one of their offices, which will then print the label, and job done.
Currently, when you book a parcel for international delivery you will not be given a QR code - it will just say "QR code unavailable".
3 votesThank you for your suggestion. We are currently working on extending Labels to Go QR codes to include international shipments requiring a CN22.
Kind regards
Click & Drop Team
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Show Package Format on Open Orders Page
On the orders open page there are lots of headings to choose from to display or hide, but there isn't a way of showing if the items are parcels or large letters.
5 votesHello, this feature is in development and will be available soon.
Kind regards
Click & Drop Team
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Display Customer Phone Number On International Shipments
Please add an option to add the customer phone number to the printed shipping label. This is necessary for some of Royal Mail's international delivery partners as they sometimes require the phone number to be visible in order to deliver the package to some locations/buildings.
22 votesHello,
Thank you for your feedback. We are currently working with our International partners to determine what if any phone number should be printed and where it needs to appear.
Kind Regards,
Click & Drop Support -
Display Product Image In Open Orders Screen
One extra column on the orders screen (maybe next to "Product Identifier (SKU)") should be a thumbnail of the product. Hovering over/clicking on it should show a full size image. We have 26,000 products on the database with photos added, but that is little use if we cannot see the ordered products when we are despatching the orders. Thanks.
4 votesHello, this feature is currently in development.
Kind regards
Click & Drop Team
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Add Product 'Quantity' on Orders Page
please add quantity column on order display page for all orders so we can check how many items have bought together via 1 buyer
5 votesHello, thank you for the suggestion, this feature is expected to be available in the coming quarter.
Kind regards
The Click & Drop Team
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Don't Print CN22 / CN23 For Shipments From Northern Ireland to EU
Provide a checkbox in the Settings -> Label Format to allow CN22 generation only for extra-EU destinations for Northern Ireland post locations
5 votesHello,
We are currently developing our site to include features regarding CN22 information specific to Northern Ireland.
Kind Regards,
Click & Drop Support -
Don't Add IOSS Numbers for Northern Ireland > EU Shipments
Marketplaces bunch Northern Ireland in with the rest of the United Kingdom for VAT purposes and just do the easiest method for them. E.g. Amazon doesn't put XI VAT numbers on invoices to EU customers, just uses BT postcodes. And eBay treats NI to EU sales as domestic transactions even if the seller is registered for OSS in Northern Ireland.
In all cases however we do not use IOSS and this may cause confusion when the destination customs officials scan the electronic customs data and see the marketplace IOSS number.
1 voteHello,
Thank you for your feedback. We are currently looking into this.
Kind Regards,
Click & Drop Support
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Add integration for Wix
I’ve noticed almost every other ecommerce store is available to be integrated or something is in the works. If Wix could be added to this list it would be so helpful. Thank you
300 votesHi. We are still continuing to work with Wix to get our integration authorised.
We will post any further updates as soon as we have them. Apologies for any inconvenience caused.Click & Drop support
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