Skip to content

Peter Muirhead

← Customer Feedback for Click and Drop

My feedback

1 result found

  1. Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland

    14 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  General » Click & Drop (Registered) OBA Account  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Peter Muirhead commented  · 

    There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces

    When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.

    The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.

    The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be able to validate the address and apply the correct country.

    If the user becomes aware of the problem and manually amends the country, then all of the shipping options are then displayed.

    It should be entirely possible for C&D to correctly identify the country based on the postcode alone and not default to "United Kingdom Excluding Channel Islands". If nothing else it should alert the user that there is a conflict between the country and the rest of the address details.

    Peter Muirhead supported this idea  ·