Robert Hodgson

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  1. 6 votes
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    0 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 13 votes
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    7 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    Robert Hodgson commented  · 

    Royal Mail - Hurry up and get this done. It would have been blindly obvious if you had tested it.

    Robert Hodgson supported this idea  · 
  3. 7 votes
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    6 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    Robert Hodgson commented  · 

    One workaround we do is to prefix it into the first name field but this is tacky.

    I don't know why they bother adding the Title field into the import if they are ignoring it in Click and Drop and on the label. Another example of zero business analysis done at the start of this project.

    Robert Hodgson supported this idea  · 
  4. 3 votes
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    1 comment  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 207 votes
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    48 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Hodgson supported this idea  · 
  6. 3 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 5 votes
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    0 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 16 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 2 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 2 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Robert Hodgson commented  · 

    Agreed - charging us to tell you about problems that you caused at our expense is unacceptable.
    I have given up using the phone.

    Robert Hodgson supported this idea  · 
  11. 1 vote
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 139 votes
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    32 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

    Robert Hodgson supported this idea  · 
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    Robert Hodgson commented  · 

    As Royal Mail considers themselves the guardians of the PAF (Postcode) file it would be trivial for them to check the postcode when you import orders. It is in EVERYBODYS interest to get this right.
    Some basic pattern matching on the address fields would be good too. Imagine how many items of mail this might affect on a daily basis. This isn't difficult.

  13. 87 votes
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    under review  ·  7 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 210 votes
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    91 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

    Robert Hodgson supported this idea  · 
  15. 15 votes
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    4 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 11 votes
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    2 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 28 votes
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    13 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi L.C.,

    Thank you for your suggestion.

    Having the permanent return address on the label is a feature that has been carried over from DMO.

    I will be passing this suggestion, to be able to not have a return address on the label, to our Development Team for review, where we will also discuss the functionality to view the label in the browser without the need to download it to local storage.

    We do welcome feedback about the site as a whole, so I’d be grateful if we could contact you with regard to this. If this is OK, please post on this thread and I will get in touch.

    Thank you again for your suggestion
    The Click & Drop Team

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    Robert Hodgson commented  · 

    Change your name to 'Sender' on the first line of Settings > Company Address as a work-around until they understand what a SME is.

    Robert Hodgson supported this idea  · 
  18. 29 votes
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    10 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    Robert Hodgson commented  · 

    It is not unheard of to be billed for duplicate labels on DMO. R.M. dont care but a cursory warning for labels going to the same postcode would be useful. The claims process for labels that didnt actually get sent or were duplicated is so onerous and slow that I cant imagine anybody bothering, but it leaves a feeling of being ripped off.

    Robert Hodgson supported this idea  · 
  19. 2 votes
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    0 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 2 votes
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    0 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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