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12 votesBill Jones supported this idea ·
An error occurred while saving the commentBill Jones commented
I agree too.
We push orders to C&D from our system via the API and we have carefully entered HS codes and customs descriptions for each one of thousands of products into our system, which accompany the API call. This worked fine for ages and made for a very efficient shipping process.
Now we have to check and correct every single item on an international shipment and this takes a lot of time. Pretty much every one is wrong. Today's first example: a sealing washer showed up as a "dog toy". It isn't as if the descriptions C&D provides are even remotely accurate.
By all means suggest descriptions if we haven't provided one - that might be helpful - but PLEASE DO NOT overwrite our customs descriptions. If we provide one and it is wrong then that is our own look-out. If a customs description could be derived accurately from a HS-code, then customs would not require a description.
And if you do suggest a description where none is provided, please highlight that item in the list so we can check the suggestion before continuing. That way we can assume that if nothing is brought to our attention, we can just proceed to print the label.
Honestly, I would prefer no action at all other than flagging when a description is missing.