Stop Auto-Filling Customs Description
The customs description "auto looks up" based on commodity code and replaces the description on the labels printed.
However the description against a code is not necessarily the actual contents. For example 9209940000 covers parts and accessories for music equipment described in 9207xxxxxx and it automatically puts "guitar knob" every time on the documents despite me entering an accurate description "Electronic display for music synthesizer".
It means that the package is returned by the destination countries customs agents, due to an inaccurate contents' description.
This behaviour it is not helpful to us; it should only do this if the user did not enter a customs description and field is blank
Guy Wilkinson
shared this idea
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Victoria Richards
commented
This is driving me mad too, everything I process seems to be a camera strap. I usually catch it and change it back again but they do slip through when I'm sending 40 odd international parcels a week.