Scott Lucas

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  1. 1 vote
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    Scott Lucas commented  · 

    Unfortunately this issue continues to affect our business.

    We are now seeing issues with the following Post Office when using local collect through Click & Drop:

    ParcelShop Kensington Central Library Post Office
    12 Philmore Walk
    London,
    W8 7RX

    I understand that this is a new Post Office as per the following article however this was announced January 7th so would have expected it to be in Click & Drop by now?
    https://www.rbkc.gov.uk/new-post-office-parcel-service-kensington-central-library

    I do not believe that monthly updates are sufficient for business purposes, the customers select these Post Offices directly on our checkout from Royal Mail's own API.
    The data used should be the same for both to allow us to use the service as expected.

    Scott Lucas shared this idea  · 
  2. 56 votes
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    22 comments  ·  General » New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you to everyone who signed up to our beta testing program for the public API. registration for this program is now closed.
    When the program starts, our development team will collect feedback and use this to inform the next steps of this feature.

    We will post further updates as we have them.

    Kind regards,

    Click & Drop support

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    Scott Lucas commented  · 

    The current Dropbox integration is too slow for real-time usage printing single labels. A direct web API would remove the need for polling from both sides if orders can be imported in real time (eg. Single orders) or alternatively an ID to poll or webhook for large imports.

    For background, we used to do On Demand with DMO for single orders in real-time (eg. 30 seconds) through a web request. Behind the scenes this was using FTP to the workstation with the printer. We have transitioned this to Dropbox but this frequently times out as it can take several minutes for Click & Drop to register the file. We could batch up transactions and change our entire work flow but the development time seems unnecessary when this could well just be delays introduced by Dropbox.

    Scott Lucas supported this idea  · 
  3. 3 votes
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    2 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Scott Lucas supported this idea  · 
  4. 210 votes
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    91 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

    Scott Lucas supported this idea  · 
  5. 139 votes
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    32 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

    Scott Lucas supported this idea  · 
  6. 5 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 73 votes
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    16 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all and thanks for your suggestions.
    We are pleased to announce we have been able to begun work on this feature. We plan to improve our order timeline, so that you can see exactly which stage of the process each item is in, including when your item is in transit, and has been delivered.

    Click & Drop support

    Scott Lucas supported this idea  · 
  8. 15 votes
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    3 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Scott Lucas supported this idea  · 
  9. 2 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 21 votes
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    under review  ·  6 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 2 votes
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    0 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 10 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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