Anonymous
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159 votes
Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.Anonymous
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This is a basic requirement. It never fails to amaze me how many customers don't know their correct postcode or have basic information such as house number or street name, etc missing from their address. It is more common than many people think and causes all sorts of problems in trying to locate wrongly delivered orders, having to resend duplicate orders, retrieval of orders, etc. In short it amounts to poor customer service - all for the lack of a basic feature that would eliminate the vast majority of such cases!
I firmly believe the reason is very simple - the more difficult it is to make a claim then the less claims that are actually made!!!
The claims process should be handled through the same platform that we are using continuously on a daily basis and which has all the relevant data i.e. Click & Drop.
For business users like ourselves who are spending some £50K a year with them, it is a clear statement of how much they value their customers and could be one reason why they are losing business to carriers who treat their customers in a more professional and dignified way and with the right amount of resources to respond to their needs.
I have just had to wait over 2 weeks to get a reply from clickanddropsupport to a very important problem regarding Click & Drop IP addresses and I only got the reply after I sent them yet another email complaining about their service.
Enough said!