Yara Hartkoorn
My feedback
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249 votes
Hi all. Unfortunately, we are still waiting for Wix to authorise our integration and we haven’t been provided any timescales for when it will be completed.
We are trying to speed up the process for you. You may wish to contact Wix too to help them know how many of our customers are still waiting.Kind regards,
Click & Drop support
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10 votes
Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labelsIf you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
Their details can be found here:
https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-SupportClick & Drop support
An error occurred while saving the comment Yara Hartkoorn commented
Twice had to get a refund on 16 labels that I tried to print. Typed them all in again and it happened again! Extremely frustrating. Will have to take to post office!
Please make this happen soon! I am thinking of changing my website to Shopify because of this too. Any idea on timescale please?