Yara Hartkoorn

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  1. 249 votes
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    156 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all. Unfortunately, we are still waiting for Wix to authorise our integration and we haven’t been provided any timescales for when it will be completed.
    We are trying to speed up the process for you. You may wish to contact Wix too to help them know how many of our customers are still waiting.

    Kind regards,

    Click & Drop support

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    Yara Hartkoorn commented  · 

    Please make this happen soon! I am thinking of changing my website to Shopify because of this too. Any idea on timescale please?

  2. 10 votes
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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Yara Hartkoorn commented  · 

    Twice had to get a refund on 16 labels that I tried to print. Typed them all in again and it happened again! Extremely frustrating. Will have to take to post office!

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