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  1. Mark the channel Reference as a mandatory Field.

    This should be an option as i know not all users will need it, but we use the reference to find and monitor jobs that we send out via our own job number, the channel reference. If a user forget to add one it creates a massive admin faff to link the job to the royal mail posting. having the mandatory option it would mean that they would never forget.

    1 vote
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  2. shipping status

    It is a bit dodgy. Tough I am able to unmark as shipped then the orders show up in C&D.

    I do UK orders via retail postage if there are only 10 or so since it is the fastest way and not worth a large bag either. So they are always stuck on C&D and there is no good way to see if they already have been shipped or are very recent.

    there should be status info even if they remain on C&D "Marked as shipped on marketplace".

    Others also are combined orders payed separately, and things such as service…

    2 votes
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  3. Please integrate Gearbubble Pro platform

    We are using Gearbubble Pro which is currently not available as an option

    1 vote
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  4. Allow the option to choose when to send orders to Shopify

    We ship our gift products according to the customer's chosen date.
    Eg. Granny's birthday next month.
    We cannot use the C&D/Shopify integration because all orders, when accepted, are sent to C&D. It is impossible to navigate which orders to process in C&D without manually adding a date (way too time consuming).
    We currently use the upload which has a number of other drawbacks relating to the data we can get from shopify (eg. multiple rows of line items and no weight)
    If, in Shopify, we could select, say, 10 orders that we wanted to send to C&D for processing, this…

    1 vote
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  5. Allow order quantities which are decimals

    I use Magento and sometimes we sell lengths of piping, so a customer can choose from us to buy 12.5 meters of PVC pipe.
    Click & Drop doesn't let these orders download in if the quantity isn't whole number.

    Can this be fixed soon please?

    1 vote
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  6. Allow the import of parcel type 'Documents' just like 'Letter', 'Large Letter' and 'Parcel'

    At the moment C&D can import 'Letter', 'Large Letter' and 'Parcel' formats but not 'Document'. This means we have to manually create our labels through C&D if they are over 2kg.

    Please develop this feature - it was present in DMO.

    2 votes
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  7. BATCH Processing CSV

    Used to USe DMO to Import Batch TRacked returns where the label would print witha Unique code given by the customer in the CSV File. have been told only way to batch printis to go to settings and do it that way but they isnt helpful.

    need to be able to printed Tracked returns with unique codes on for customers use

    1 vote
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  8. CN22s - Please could you provide an update...

    Please could you give us a more accurate idea of when you expect to role out the update so that all fields in the CN22 will be populated. Many companies like ourselves have been urged for months by Royal Mail to spend the considerable time and money to ensure that our own sites and systems import all necessary information to populate the CN22 fields in readiness for the new electronic customs data requirements. We have done our bit, when will you be completing yours please?

    13 votes
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  9. Allow reference fields on the same file upload to be labelled the same and not dissapear.

    We often and im sure other companies do send out a bulk of the same item but to different addresses so would have the same reference. Instead with click and drop if you have several references the same it will only upload one of the orders on the file and the others just dis-appear. Can this please be sorted as it causes more work and lost orders in system.

    1 vote
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  10. post town not capitalised

    Why does CnD not capitalise the post town if imported lower case?

    1 vote
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  11. Allow more than 1 item to be shipped on the same order

    We import our orders on a CSV into C&D and sometimes we have to split orders into multiple parcels. When I adjust the number of items on the CSV to more than 1, it still only imports and prints the one postage label per order. The helpdesk also confirmed that this is the case and we have had to try and find a work round. Why even have the 'items' column if we cant enter more than 1!?

    1 vote
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  12. NEW Service Enhancement Fields - Signature field needs to ignored on SD service codes

    Special Delivery automatically requires a signature, it is not an 'enhancement'. At the moment via Dropbox on demand we are having to add 'Signature' as an enhancement on our upload files to get SD labels to print.

    Services that include Signature as standard just need to ignore the content of this field. It's not a biggie, but a bit of snagging that it makes sense to fix on next release.

    The alternative is that everyone else has to write a script to add Signature every time a Special Delivery service code is selected.

    3 votes
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  13. Still no BFPO post??

    Is there still no way to BFPO post? I cannot find it either in CnD or via dropbox!! DMO has it

    Why is Royal Mail not supporting our forces?

    2 votes
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  14. Allow for multiple saved mapping formats

    With multiple sources for our orders to come in from, we end up with a variety of different spreadsheets to import. Currently, Click & Drop only remembers the mapping of the last import, which means we either have to keep updating it, or manually manipulate our data to match one specific format.

    It would be great if we could 'save' a format so that we end up having a list that we can match to each import. It would save a lot of messing about with the info and make things much more simple.

    1 vote
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  15. ...fix the documentation of country/iso code for "Northern Cyprus"

    The page:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360000532113-Which-countries-and-ISO-codes-are-supported-
    lists "NORTHERN CYPRUS" as the required country field for the Turkish Republic of Northern Cyprus, but the actual field value needs to be "REPUBLIC OF NORTHERN CYPRUS". The value as listed generates an import error.

    1 vote
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  16. Make all characters uppercase

    Like DMO, it would be really helpful if the system automatically converted all characters to Uppercase. We’ve given up going through every name and address trying to correct this... Click & Drop is incredibly time consuming and for a small business, time is money.

    6 votes
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  17. Please return error message in result file upon import failure

    In DMO, if an import file failed due to invalid format or service not allowed for destination country or invalid postcode, it returned an error message which our in-house system displayed. This does not happen in Click and Drop which represents a loss of functionality. We can still login to view the error message but it's more hassle.

    To fix this problem, simply include the error message and any other info about it in the file that ends up in the Archive/Errors folder. Then our sytem will be able to fish it out and display it.

    11 votes
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  18. Automatic imports please

    I haven't had an import of orders since April. Can anyone advise please?

    Many thanks,

    Helena

    1 vote
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  19. Stop with the "agile" Fail Fast, Fail Often software methodology... You are driving customers away.

    Can you just...
    Stop.
    Get everyone back onto DMO etc.
    Reset the s/w project & document what you are going to do & how customer systems will interact with it (for ALL features).
    Code, test and stress test the new system internally at length.
    Then release it to those that want to use it, with a carrot of reduced prices, reduced time to produce postage, better system security & other advantages and WITHOUT the stick of canning the DMO system. (no more "you must move NOW!")
    Without it, you will see a bleed of customers trying and moving to other…

    3 votes
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  20. Same Drop Box, Multiple Users

    We have one drop box account used across multiple computers. This allows for multiple people to dispatch at the same time.

    When the orders are imported the from the Dropbox Click and Drop appears to select at random a users to associate the dispatch to.

    1 vote
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